About this Professional Certificate
The ever-changing world we live in today, service experiences remain in the heart of customers, and eventually impact businesses. Creating and managing wonderful service experience has become the top priority for most of the companies and service industry continue to evolve bigger and better. As marketers are experiencing the shift in thinking, being service oriented has become a new-normal and proving to be the most successful way to create a competitive advantage.
As businesses are now are more global and technologically advanced, marketers need to be skilled in marketing research, strategy, pricing digital marketing, understanding consumer behavior to deliver supreme service quality. This tailored program designed for working professionals to navigate their marketing plans with rich understanding on opportunities and challenges in marketing and managing services. The two courses featured in this program not only introduce the essential concepts of marketing but also offer extended understanding with respect to the design, develop, and delivering services. Drawing on research and examples from successful businesses, this program will equip learners with frameworks and models that can be applied in a variety of service contexts.
This professional certification from IIMBx will be a platform for learners from various sectors and fields. It will act as a catalyst to a great learning experience that will come in aid along in your marketing careers.
What you'll learn
- Understand marketing concepts in detail.
- Explain the strategic and tactical aspects of marketing.
- Comprehend the basics of services marketing mix.
- Appreciate the intersection of Human Resources, Operations and Marketing in services.
- Discuss service excellence & service quality.
From | Indian Institute of Management Bangalore via edX |
---|---|
Hours | 20 |
Instructor | Ashis Mishra |
Language | English |
Subjects | Business |
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Sorted by relevance
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Customer Service Quality Specialist $44k
Service Delivery Technician; Quality Service Rep. $46k
Customer Service, Quality Assurance $48k
Quality Service Agent $65k
Quality Service Specialist $67k
Service Quality Administrator $71k
Service Quality Analyst 2 $75k
Quality Service Auditor $78k
Service Center Quality Analyst $81k
Field Service Quality Control $93k
Senior Service Quality Analyst $114k
Service Quality Technician Manager $114k
Courses in this Professional Certificate
Listed in the order in which they should be taken
&
From | Indian Institute of Management Bangalore via edX |
---|---|
Hours | 20 |
Instructor | Ashis Mishra |
Language | English |
Subjects | Business |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Customer Service Quality Specialist $44k
Service Delivery Technician; Quality Service Rep. $46k
Customer Service, Quality Assurance $48k
Quality Service Agent $65k
Quality Service Specialist $67k
Service Quality Administrator $71k
Service Quality Analyst 2 $75k
Quality Service Auditor $78k
Service Center Quality Analyst $81k
Field Service Quality Control $93k
Senior Service Quality Analyst $114k
Service Quality Technician Manager $114k
Similar Courses
Sorted by relevance