About this Specialization
The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service. This program uniquely prepares you for your new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service If you are someone that enjoys meeting people, solving problems, and are ready for new experiences, then this program is right for you. Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You’ll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.
From | CVS Health via Coursera |
---|---|
Hours | 45 |
Instructor | Cory McLaren |
Language | English |
Subjects | Business |
Similar Courses
Sorted by relevance
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Associate Retail and Customer Service $28k
Customer Service & Retail Sales Rep. $29k
National Retail Customer Trainee $34k
Associate Retail/Sales/Customer Services $35k
Retail Sales/Customer Service $36k
Customer Service Representative Retail Accounts $41k
Retail/Customer Service $41k
Retail Customer Service Specialist $49k
Retail Customer Support Representative $54k
Supervisor Retail Customer Service Representative $62k
Retail Marketing Customer Experience Manager $92k
Customer Marketing Manager, Retail and e-Commerce $127k
Courses in this Specialization
Listed in the order in which they should be taken
Starts | Course Information | |
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Jun |
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and... Coursera | CVS Health |
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Jun |
Preparing for Your Retail Customer Service Role This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service... Coursera | CVS Health |
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From | CVS Health via Coursera |
---|---|
Hours | 45 |
Instructor | Cory McLaren |
Language | English |
Subjects | Business |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Associate Retail and Customer Service $28k
Customer Service & Retail Sales Rep. $29k
National Retail Customer Trainee $34k
Associate Retail/Sales/Customer Services $35k
Retail Sales/Customer Service $36k
Customer Service Representative Retail Accounts $41k
Retail/Customer Service $41k
Retail Customer Service Specialist $49k
Retail Customer Support Representative $54k
Supervisor Retail Customer Service Representative $62k
Retail Marketing Customer Experience Manager $92k
Customer Marketing Manager, Retail and e-Commerce $127k
Similar Courses
Sorted by relevance