Displaying results 1 - 20 of 2,598 results for "sayloracademy cust105 customer service"
Understanding Customer Service Processes and Procedures
Fundamentals of IT OperationsCost $35 · . Course Length: 1 hours estimated
Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer...
Offered through Pluralsight | Taught by Theresa Miller
Customer Service Foundation
Rated 4.1★ stars based on | 31 ratings · . Cost $12 · . Course Length: 30 hours estimated
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There have been so many changes in customer expectations and with service delivery,...
Offered through Udemy | Taught by The Art Of Service
Innovative Customer Service Techniques
Advance Your Skills as an IT Help Desk SpecialistCost $29 · . Course Length: 0 hours estimated
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service...
Offered through LinkedIn Learning | Taught by Jeff Toister
Introduction to Customer Service
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 25 hours estimated
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you...
Offered through Coursera | and created by CVS Health | Taught by Ricky La
ST105: Customer Servi
. Course Length: 0 hours estimated
This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. This is the capstone course in the Saylor Customer Service certificate program, which aims to provide...
Offered through Saylor Academy
Customer Service in the Field
Cost $29 · . Course Length: 0 hours estimated
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah...
Offered through LinkedIn Learning | Taught by Noah Fleming
Call Center Customer Service
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 30 hours estimated
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Customer Service: Problem Solving and Troubleshooting
Cost $29 · . Course Length: 0 hours estimated
Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and...
Offered through LinkedIn Learning | Taught by Noah Fleming
Microsoft Dynamics 365 for Customer Service
Cost $35 · . Course Length: 1 hours estimated
In business today, it may seem obvious that you need to make sales and get new customers. However, it’s equally important to provide great customer service to those customers once they’re onboard. Customers’ expectations are higher than ever, and they want fast,...
Offered through Pluralsight | Taught by Amber Israelsen
Customer Service: Serving Internal Customers
Cost $29 · . Course Length: 0 hours estimated
There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today...
Offered through LinkedIn Learning | Taught by Jeff Toister
Preparing for Your Call Center Customer Service Role
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 15 hours estimated
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Customer Service Leadership
Digital Transformation for LeadersCost $29 · . Course Length: 1 hours estimated
Customer service leadership is an exciting responsibility—and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams...
Offered through LinkedIn Learning | Taught by Brad Cleveland
IT Service Desk: Customer Service Fundamentals
Advance Your Skills as an IT Help Desk SpecialistCost $29 · . Course Length: 1 hours estimated
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills as she shares how to take your IT service desk beyond identifying...
Offered through LinkedIn Learning | Taught by Fancy Mills, Fancy Mills-Knebel
Customer Service Strategy
Cost $29 · . Course Length: 0 hours estimated
Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions. Your service strategy is the bridge between the organization's vision and mission—and the decisions and actions that...
Offered through LinkedIn Learning | Taught by Brad Cleveland
Retail Customer Service
CVS Health Retail Customer ServiceCost $49 · . Course Length: 30 hours estimated
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Customer Service Using AI and Machine Learning
Cost $29 · . Course Length: 1 hours estimated
Artificial intelligence (AI) is changing the way every company does business—and it’s revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver....
Offered through LinkedIn Learning | Taught by David Kay
Customer Service Foundations
Cost $29 · . Course Length: 1 hours estimated
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service...
Offered through LinkedIn Learning | Taught by Jeff Toister
Serving Customers Using Social Media
Become a Customer Service SpecialistCost $29 · . Course Length: 0 hours estimated
Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor. By adapting customer service principles to the unique challenges of social media, you can ensure that your online service...
Offered through LinkedIn Learning | Taught by Jeff Toister
Leading a Customer Service Team
Cost $29 · . Course Length: 0 hours estimated
Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team. In this course, customer service expert Darren Lyons shares how to hone your management skills and lead a customer service team to...
Offered through LinkedIn Learning | Taught by Darren Lyons, Madecraft
Empathy for Customer Service Professionals
Cost $29 · . Course Length: 0 hours estimated
Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a customer doesn't feel positive. Learn about how practicing empathy—building a connection—makes customers feel cared about and creates...
Offered through LinkedIn Learning | Taught by Myra Golden