This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. This is the capstone course in the Saylor Customer Service certificate program, which aims to provide students with a solid knowledge base in the areas of computer skills, business communications, and best customer service practices.
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These skills are valuable to employers*
Estimated for jobs that may use skills taught in this course based on salary data from 20 jobs.
Customer Service Supervisor
Top E-Care Executive
Customer Service Training Mgr.
Customer Service Team Leader