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Nonmanufacturing organizations are rapidly discovering Six Sigma's immense potential to reduce costs, improve performance, grow revenue, strengthen focus, and empower people. To achieve these results in your organization, start right here. Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing deployment planning and strategy, project execution, methods, statistical tools, and more. Throughout, they illuminate key concepts with case studies from a wide range of businesses and functions. Drawing on their unsurpassed consulting experience, they systematically identify hurdles to success—and best practices for overcoming them. Whatever your Six Sigma goals, this book will help you achieve them faster—with less pain, cost, or risk.
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