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Every leader knows that trust is essential for a high performance organization where people are engaged, collaborate and want to work. Yet how to create a culture of trust is not so easily understood. This 15th anniversary, third edition is about trust: the power when it exists, the pain when it is lost, and the transformation that occurs when it is rebuilt. Drs. Dennis and Michelle Reina here update their pioneering research on trust. You ll learn the 3 key dimensions of trust and the 16 behaviors that build it; the subtle (and not-so-subtle) ways trust is broken every day, sabotaging relationships, business results, and leaving people feeling betrayed. When this happens, leaders often do the opposite of what they should do. Dennis and Michelle walk you through the steps you can take to rebuild trust so relationships are energized, and the organization becomes a place where people want to work and produce results."
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