Work Item Management with IBM Rational ClearQuest and Jazz

The Complete Guide to Managing Work Items and Workflow with IBM(R) Rational(R) ClearQuest(R) and IBM Rational Team Concert(TM) Work items are the lifeblood of software and hardware development. They tell development teams exactly who is doing what, which issues are resolved, which remain unresolved, and which products are impacted. In large, team-based projects, however, managing work items can be difficult. Now, two IBM Rational experts show how to simplify and improve every aspect of work item management with IBM Rational ClearQuest and the powerful and collaborative Jazz(TM)-based IBM Rational Team Concert (RTC) and IBM Rational Quality Manager. Drawing on extensive experience with IBM customers, the authors tightly link theory with proven best practices, offering implementation guidance, detailed examples, and complete solutions. They present innovative solutions, introduce advanced customization techniques, and walk step-by-step through every phase of workflow development, from requirements through maintenance. They conclude with a full chapter of sample applications and solutions, ranging from Collaborative Application Lifecycle Management to SLAs. Coverage includesUnderstanding work items and their elementsUsing work items for changes, tasks, activities, test plans, test cases, risks, builds, and promotionImplementing best practices for work item application planning, analysis, design, development, testing, deployment, and maintenanceDescribing workflows, including advanced dynamic workflowsIncorporating roles in work items and using them to meet business needsUsing ClearQuest packages and custom integrations, and making the most of Jazz platform integration technologyGetting the most of out the CQ-ALM schemaImplementing effective quality and performance metrics, SLAs, and governanceImproving test management with IBM Rational Quality Manager work itemsCreating effective workflows for Scrum and other Agile projects