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What is a "lean" enterprise? According to the authors of this breakthrough book, it's a company that has organized and focused itself around only a few key processes rather than spread itself over a complex hierarchy. In a "fat" company, the focus is on departments (such as sales, quality control, or research). In a lean organization, the focus is on a few big-picture processes, such as developing new business. This change in emphasis is the critical difference between innovative firms and the lethargic pack of also-rans. This eye-opening ** explores "process management" as a corporate strategy -- and how to implement it
** presents insightful case studies of several companies and their journeys toward process-driven competitive strategies
** explains the four primary processes vital to all companies
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