Jump Start Your Process Approach

Many of today’s most commonly imposed management system standards by purchasers—ISO 9001:2000, ISO/TS 16949:2002 and AS9100—are now based on a process approach. But even professional third-party auditors are struggling to grasp this elusive concept. With technical contributions from The Boeing Company and General Motors Corporation, Jump Start Your Process Approach, shows you how to avoid systemwide inefficiencies and the resulting poor return on investment. You will learn how to break the "checklist" mentality, how to audit the "human" side of quality, how to identify key processes and how to measure the cost of quality in a step-by-step approach that teaches you how to focus your critical processes on the customer. Author Alan J. Peterson cuts through the misinformation and presents this indispensable tool for organizations that want to improve using the process approach. This book is a must read for the legions of auditors, line operators, managers and CEOs to whom a management system registration certificate simply will not suffice to put their children through college, buy houses for their families and even pay for an occasional vacation—in other words, organizations that want to improve.