OpenCourser
Learn skills that shape your future
Visit OpenCourser.com
Written for professionals involved with developing software or systems, this guide to process improvement initiatives explains the history, methods, and psychology behind Action Focused Assessment. It provides specific advice on aligning a company's objectives with process improvement initiatives, applying the Capability Maturity Model, conducting internal assessments, and using the assessment to shape a detailed action plan. The book explains what needs to be done before an assessment, delineating the roles of management and practitioners. An accompanying CD-ROM contains support materials, like checklists, questionnaires, and interview scripts. Kasse is a manager and consultant. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Save
Protected by Amazon A-to-z Guarantee & generous return policies
Every book purchase is protected by the Amazon A-to-z Guarantee. This guarantee covers both the condition of your book and its timely delivery, providing full buyer protection whether you purchase directly from Amazon or from third-party marketplace sellers.
Generous 30-day return policy on physical books. Amazon makes returns effortless with self-service return labels, drop-off at thousands of local locations (Kohl's, Whole Foods, UPS Stores), and free return shipping on eligible book purchases.
Maximize your savings with competitive pricing, deep discounts on new and used marketplace copies, bundled textbook rentals, and exclusive member savings through Amazon Prime with free fast delivery.
Read your way across versatile digital and physical formats: instant delivery via Kindle eBooks, unlimited reading with a Kindle Unlimited subscription, audiobook listening with Audible (often featuring a 30-day free trial), or traditional paperback and hardcover editions.
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.
