The Best Practice
In the late 1990s, treatment-related deaths or �complications” were the fifth leading cause of death for Americans. Spurred by the crisis, a group of dedicated physicians like Paul Batalden and Don Berwick made it their goal to study the concepts of �quality improvement” used at Toyota and NASA, and to apply them to the practice of medicine. This book tells their story, and how these �heretical” ideas have blossomed into a movement, bringing the focus back to where it should have always been: the patient.
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