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The Experience

Bruce Loeffler and Brian Church

The "Disney Experience" draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail.

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The Experience: The 5 Principles of Disney Service and Relationship Excellence

Hardcover

The Experience: The 5 Principles of Disney Service and Relationship Excellence

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Length: 311 pages

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