Effective Diversity Management
Greater workforce diversity is the goal of most organizations around the world. The academic literature has indicated that “more effective customer service, higher workforce morale and improved financial performance will result from greater workforce diversity, but only if its effectively managed”. Kulik and Roberson are leaders in linking theoretical frameworks and empirical evidence to show the effectivenss of diversity management to organizational outcomes (see Kulik and Roberson : Diversity initiatives effectiveness in Diversity at Work, Cambridge University Press and their often sited article Common Goals and Golden Evaluations of Diversity Education in academic and Organizational Settings, Academy of Management Learning and Education 7, 309-331. The goal of this authored book is to :
1. Present the available theory underlying diversity programs and interventions
2. Review the research on diversity programs around the world
3. Develop a research agenda that identifies the most pressing questions to address in diversity management
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