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Improving Service Quality in the Global Economy

Michael Milakovich

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su

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Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

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Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

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Length: 432 pages

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