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Total Quality Management (TQM)

Sunil Luthra, Dixit Garg, and Sachin K. Mangla

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.

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Total Quality Management (TQM): Principles, Methods, and Applications (Mathematical Engineering, Manufacturing, and Management Sciences)

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Total Quality Management (TQM): Principles, Methods, and Applications (ISSN)

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Length: 176 pages

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