Customer Service Master

Customer Service is critical to every business and every career. How our customers feel about us and our business often means the difference between success and failure. Customer Service Master is a collection of 5 of our best selling and most popular Customer Service Training manuals. Customer Service Basics, Conflict Resolution Skills, Service Recovery Skills, Great customer Service Over the Telephone and How to Interact with All Kinds of Customers will give you all the skills you need to provide the very best customer service experience for every customer, every time. If purchased separately, these exact same titles would cost almost $80! But you can get them for much less by purchasing them in this one volume! These Customer Service Skills are among the most highly valued skills by Human Resource people and recruiters. Those who possess these critical skills are more efficient, more productive and produce a much higher level of customer satisfaction than their untrained counterparts. This book contains both basic and advanced skills that will enable you to resolve problems aster and at less cost, increase customer satisfaction and keep your customers coming back time and time again and recommending you to their friends, family and co-workers. The Customer Service Training Institute has over 30 years experience in Customer Service and has used that experience to produce quality training materials over the last 20 years. Their self-paced training method assures that everyone gets the most from their training. No one gets lost or left behind. Even the busiest schedule is not match for the ultimate flexibility the self-paced method provides every student. Why not put their 30 years of customer service experience to work for you?