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IT Technical Support Engineer

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May 3, 2024 4 minute read

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IT technical support engineers are responsible for providing technical support to users of computer systems and software. They may work in a variety of settings, including help desks, call centers, and on-site at customer locations. IT technical support engineers typically have a strong understanding of computer hardware, software, and networking. They are also able to communicate effectively with users and to troubleshoot and resolve technical issues.

Responsibilities

The responsibilities of an IT technical support engineer may include:

Providing technical support to users of computer systems and software
Troubleshooting and resolving technical issues
Installing and configuring computer hardware and software
Maintaining computer systems and networks
Providing training to users on computer systems and software
Documenting technical issues and solutions
Escalating unresolved issues to more senior IT staff

Education and Training

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Salaries for IT Technical Support Engineer

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$54,000

$71,000

$88,000

$71,000

San Francisco

$84,000

$108,000

$134,000

$108,000

Seattle

$83,000

$98,000

$124,000

$98,000

See all salaries

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$54,000

$71,000

$88,000

$71,000

San Francisco

$84,000

$108,000

$134,000

$108,000

Seattle

$83,000

$98,000

$124,000

$98,000

Austin

$79,000

$97,000

$135,000

$97,000

Toronto

$45,000

$53,000

$65,000

$53,000

London

£36,000

£46,000

£58,000

£46,000

Paris

€45,000

€53,000

€61,000

€53,000

Berlin

€54,000

€61,000

€86,000

€61,000

Tel Aviv

₪416,000

₪516,000

₪574,000

₪516,000

Singapore

S$50,000

S$65,000

S$80,000

S$65,000

Beijing

¥94,000

¥130,000

¥173,000

¥130,000

Shanghai

¥177,000

¥235,000

¥310,000

¥235,000

Bengalaru

₹297,000

₹396,000

₹589,000

₹396,000

Delhi

₹137,000

₹200,000

₹290,000

₹200,000

Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Path to IT Technical Support Engineer

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