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IT Support

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Salaries for IT Support

City
Median
New York
$85,000
San Francisco
$108,000
Seattle
$78,000
See all salaries
City
Median
New York
$85,000
San Francisco
$108,000
Seattle
$78,000
Austin
$54,000
Toronto
$90,000
London
£55,000
Paris
€33,000
Berlin
€43,000
Tel Aviv
₪408,000
Singapore
S$51,000
Beijing
¥63,300
Shanghai
¥121,000
Bengalaru
₹250,000
Delhi
₹276,000
Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Reading list

We've selected some books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in IT Support.
Focuses specifically on the offensive side of Active Directory security, detailing exploitation techniques used by attackers. It's highly relevant for those interested in Active Directory pentesting and red teaming, as indicated by several course names. Understanding attack methods is crucial for building effective defenses.
Considered a comprehensive guide for IT professionals, this book delves into the architecture, design, deployment, and management of Active Directory. The third edition is updated to cover Windows Server 2022 and hybrid identity with Azure AD, making it relevant for current practices. It's suitable for those looking to deepen their understanding and gain expertise in complex AD environments.
Group Policy critical component of Active Directory for managing user and computer configurations. provides a deep dive into Group Policy, covering its fundamentals, security implications, and advanced management techniques. It's essential reading for anyone responsible for configuring and securing Windows environments using AD.
This cookbook provides practical, scenario-based solutions for common Active Directory administration tasks. It's a valuable reference for administrators at all levels, offering step-by-step instructions for a wide range of challenges. It includes recipes for managing users, groups, and computers, working with Group Policy, and integrating with Azure AD, making it highly relevant for contemporary AD environments.
Automating tasks with PowerShell key skill for modern Active Directory administrators. focuses specifically on using PowerShell to manage and administer AD. It's valuable for improving efficiency and handling large-scale AD environments. This book is particularly relevant given the emphasis on automation in the course descriptions.
This widely recognized and comprehensive book on Active Directory, often referred to as a foundational text. While the 5th edition might cover slightly older Windows Server versions, the core concepts of AD architecture, design, and management remain highly relevant. It's a valuable resource for gaining a broad and deep understanding of AD.
Focuses on engineering and building Active Directory environments for the future, addressing typical design flaws and emphasizing security and reliability. It's relevant for those involved in designing and implementing new AD infrastructures or modernizing existing ones.
Similar to the newer administration cookbook, this edition provides a collection of recipes for performing various Active Directory tasks. It's a practical reference for administrators seeking solutions to specific problems. It covers a wide range of topics and provides different methods (GUI, command line, script) for accomplishing tasks.
Provides in-depth technical details of Active Directory, covering design, architecture, topology, and management. It's often cited as a comprehensive resource for serious AD professionals. While some editions may cover older Windows Server versions, the foundational concepts remain highly relevant for understanding the inner workings of AD.
Focuses on the practical aspects of designing, building, and deploying Active Directory infrastructures. It's a valuable resource for those involved in the initial setup and configuration of AD, covering key design considerations and deployment steps. (ISBN varies by edition).
Classic textbook on operating systems. It covers a wide range of topics, including directory navigation. It is suitable for both undergraduate and graduate students.
Dives deep into building authentication solutions using Azure Active Directory, focusing on modern protocols like OpenID Connect and OAuth. It's particularly relevant for developers and architects working on applications that integrate with Azure AD for identity and access management.
Classic reference on UNIX network programming. It covers a wide range of topics, including directory navigation. It is suitable for both undergraduate and graduate students.
Is designed as a study guide for a Microsoft certification exam focused on identity with Windows Server 2016, which heavily features Active Directory. While the exam is retired, the content provides a structured approach to learning key AD concepts and tasks relevant to that era.
Provides a comprehensive overview of algorithms. It includes a brief discussion of directory navigation. It is suitable for undergraduate students with a strong background in computer science.
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