Crisis Hotline Worker
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April 29, 2024
3 minute read
Crisis hotline workers provide counseling and support to people experiencing psychological distress or suicidal thoughts. They are trained to assess the caller’s situation, provide immediate support, and connect them with the appropriate resources.
Job Duties
The following are some of the typical job duties of a crisis hotline worker:
- Answering phone calls and responding to emails from people in distress
- Assessing callers’ needs and providing immediate support
- Developing safety plans with callers
- Connecting callers with resources, such as mental health professionals, social services, or law enforcement
- Documenting calls and providing feedback to supervisors
Work Environment
Crisis hotline workers typically work in office settings, but they may also work from home or in other locations. They typically work shifts that include evenings, weekends, and holidays.
Education and Training
Read More
Find a path to becoming a Crisis Hotline Worker. Learn more at:
OpenCourser.com/career/gtfp1i/crisis
