Airline Reservation Agent
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April 29, 2024
Updated June 8, 2024
5 minute read
Airline reservation agents are responsible for assisting customers with booking, changing, and canceling flights. They also provide information about fares, schedules, and baggage policies. Airline reservation agents typically work in a call center environment, but they may also work in an airport or other travel-related setting.
What does an Airline Reservation Agent do?
The day-to-day responsibilities of an airline reservation agent can include:
- Answering incoming phone calls and emails from customers
- Booking, changing, and canceling flights
- Providing information about fares, schedules, and baggage policies
- Processing payments
- Resolving customer complaints
- Upselling additional products and services, such as travel insurance and seat upgrades
Read More
Find a path to becoming a Airline Reservation Agent. Learn more at:
OpenCourser.com/career/k3ol9k/airline
