About this
Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value. This learning path was developed to support candidates applying for customer support consultant roles in North America at LinkedIn. To learn more, please visit
In this learning path,
- Discover the fundamentals of outstanding customer service.
- Learn how to communicate effectively with customers.
- Practice your problem-solving skills.
| From | LinkedIn Learning |
|---|---|
| Hours | 7 |
| Instructors | Jeff Toister, Leslie O'Flahavan, Noah Fleming, Myra Golden, Jill Griffin |
| Language | English |
| Subjects | Business Personal Development Humanities |
Similar Courses
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Customer Support Rep. 2 $40k
IT Customer Support Rep $49k
IT Customer Support 1 2 $50k
Operations and Customer Support $52k
Customer Support and Sales $54k
Customer Systems Support $54k
Assistant IT Customer Support $57k
IT Customer Support 1 $60k
Receptionist; Customer Support $62k
Sales Support and Customer Support $69k
IT Customer Support 4 $75k
Customer Support Operations $116k
Courses in this
Listed in the order in which they should be taken
| Starts | Course Information | |
|---|---|---|
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On Demand |
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister... LinkedIn Learning |
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On Demand |
Writing Customer Service Emails You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real... LinkedIn Learning |
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On Demand |
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop... LinkedIn Learning |
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On Demand |
Customer Service: Managing Customer Expectations Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them... LinkedIn Learning |
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On Demand |
Customer Service: Problem Solving and Troubleshooting Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of... LinkedIn Learning |
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On Demand |
De-Escalating Intense Situations Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but... LinkedIn Learning |
Save
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On Demand |
Customer Service: Creating Customer Value Is your product or service worth the price? Even if you think so, an army of competitors is deluging your loyal customers with messages to the contrary. Customer loyalty expert... LinkedIn Learning |
Save
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On Demand |
Innovative Customer Service Techniques Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor... LinkedIn Learning |
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| From | LinkedIn Learning |
|---|---|
| Hours | 7 |
| Instructors | Jeff Toister, Leslie O'Flahavan, Noah Fleming, Myra Golden, Jill Griffin |
| Language | English |
| Subjects | Business Personal Development Humanities |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Customer Support Rep. 2 $40k
IT Customer Support Rep $49k
IT Customer Support 1 2 $50k
Operations and Customer Support $52k
Customer Support and Sales $54k
Customer Systems Support $54k
Assistant IT Customer Support $57k
IT Customer Support 1 $60k
Receptionist; Customer Support $62k
Sales Support and Customer Support $69k
IT Customer Support 4 $75k
Customer Support Operations $116k
Similar Courses
Sorted by relevance
