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Akshay Sivadas, Peter Baumgartner, and Brittany O'Dea

This specialization explains why it is important to leverage data when contemplating organizational choices, and supplies the tools at the heart of data-driven decision making (DDDM). The three-course series explores how technology enables the collection and organization of unprecedented amounts of data, and how to dissect that data to gain powerful insights. Course topics include analyzing process maps for driving improvement, software for maximizing data analysis, statistical process control, creating metrics dashboards and translating data stories, and the connection between operations technology metrics and organizational performance. Content touches on leadership’s role in instituting an internet of things (IoT) strategy in manufacturing and service environments. Lessons feature case studies highlighting ROI achieved through DDDM, and the cultural changes required for success.

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This specialization explains why it is important to leverage data when contemplating organizational choices, and supplies the tools at the heart of data-driven decision making (DDDM). The three-course series explores how technology enables the collection and organization of unprecedented amounts of data, and how to dissect that data to gain powerful insights. Course topics include analyzing process maps for driving improvement, software for maximizing data analysis, statistical process control, creating metrics dashboards and translating data stories, and the connection between operations technology metrics and organizational performance. Content touches on leadership’s role in instituting an internet of things (IoT) strategy in manufacturing and service environments. Lessons feature case studies highlighting ROI achieved through DDDM, and the cultural changes required for success.

To learn more about the specialization, check out a video overview at https://www.youtube.com/watch?v=Oi4mmeSWcVc&list=PLQvThJe-IglyYljMrdqwfsDzk56ncfoLx&index=11.

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What's inside

Three courses

Data-Driven Process Improvement

By the end of this course, learners can implement data-driven process improvement objectives at their organization. It covers the business case for IoT, aligning operations and performance goals, best practices for collecting data, and facilitating a process mapping activity.

Data Analysis and Visualization

By the end of this course, learners are provided a high-level overview of data analysis and visualization tools, and are prepared to discuss best practices and develop an ensuing action plan that addresses key discoveries.

Applied Analytics and Data for Decision Making

By the end of this course, learners are prepared to identify and test solutions for improving performance. They will learn to apply ISO, Lean, and Six Sigma to align data with performance standards.

Learning objectives

  • Identify gaps in data collection processes needed to drive improvements
  • Compare and contrast data analysis and visualization tools for generating metrics dashboards
  • Define techniques to validate performance metrics and data integrity
  • Prepare and present multiple examples of data-driven decision making

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