Akamai Customer Consulting and Support

Shadow Farrell

Prepare for a career in professional services or customer support.. In this program, you’ll learn in-demand consulting and technical skills like SQL, Linux, and Python to be job-ready in 6 months or less, with no prior experience required to get started.

You will learn the latest skills including internet technology fundamentals, networking, operating systems, and problem solving. You’ll gain practical experience through a variety of projects that showcase your knowledge and skills.

What's inside

Six courses

Operating Systems Fundamentals

Covers basic Linux functions. Students learn about Linux distributions and Copyleft, use shell commands to query the system, and manage files and directories. They also learn about managing users and groups, setting permissions, and managing jobs and processes. Students build their own Linux machine using virtualization and use it for labs. Finally, they complete a capstone project to demonstrate mastery.

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Networking Fundamentals

(26 hours)

Students start by learning basic network theory and terminology including network components, node functions, types of networks and network models. Students will gain an understanding of the Open Systems Interconnection (OSI) model and the TCP/IP Model including encapsulation and common network protocols. Students learn about data transmission methods and ethernet including CSMA/CD and CSMA/CA.

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Introduction to Web Applications

Students start by learning HTML, the language for creating web pages, and CSS, the language for formatting web pages. They learn to create web pages with text, images, video, audio, tables, forms, and hyperlinks. They also learn to use CSS to control the layout, colors, and other visual aspects of web pages.

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Managing Relational Databases

Students will learn the structure and design of relational databases, including primary and foreign key fields, one-to-many and one-to-one relationships. They will also learn about the Structured Query Language (SQL) and use SQL to examine the database structure. Students will learn to create and manage databases, tables, and records. The focus of the course is on data analysis.

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Python Scripting Fundamentals

Students will start with a brief discussion of the programming process and the history of Python, including fundamental rules for authoring Python code and Python syntax. Students will learn about variables, data types, functions, and arithmetic operators.

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Introduction to IT Security

(22 hours)

Students will learn about the security management process, including risk management and security controls. They will explore Identity and Access Management (IAM), endpoint hardening, cryptography, network security, vulnerability management, and compliance. They will also learn about attackers, social engineering, malware, and incident response. Labs encourage students to apply security concepts to their personal lives and practice applying security to networks.

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Learning objectives

Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.
Learn and implement networking technologies such as tcp/ip and dns to ensure efficient data transmission.

Build basic sql commands for effective data management and data analysis.
Develop working knowledge of security management principles and build scripts to manage security incidents.

Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.
Learn and implement networking technologies such as tcp/ip and dns to ensure efficient data transmission.
Build basic sql commands for effective data management and data analysis.
Develop working knowledge of security management principles and build scripts to manage security incidents.

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Akamai Customer Consulting and Support

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What's inside

Six courses

Operating Systems Fundamentals

Networking Fundamentals

Introduction to Web Applications

Managing Relational Databases

Python Scripting Fundamentals

Introduction to IT Security

Learning objectives

Save this collection