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Akamai Customer Consulting and Support

Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.

This certificate program consists of 6-courses, developed by Akamai, that are self-paced and can be completed over 6-months. The courses will help you build solid technical foundations and troubleshooting skills that align to entry level jobs in Professional Services, Customer Support and Security Operations in tech.

Target Jobs: Solutions Architect, Solutions Engineer, Cloud Support Engineer or Technical Consultant

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What's inside

Six courses

Operating Systems Fundamentals

(0 hours)

Covers basic Linux functions. Students learn about Linux distributions and Copyleft, use shell commands to query the system, and manage files and directories. They also learn about managing users and groups, setting permissions, and managing jobs and processes. Students build their own Linux machine using virtualization and use it for labs. Finally, they complete a capstone project to demonstrate mastery.

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Networking Fundamentals

(0 hours)

Students start by learning basic network theory and terminology including network components, node functions, types of networks and network models. Students will gain an understanding of the Open Systems Interconnection (OSI) model and the TCP/IP Model including encapsulation and common network protocols. Students learn about data transmission methods and ethernet including CSMA/CD and CSMA/CA.

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Introduction to Web Applications

(0 hours)

Students start by learning HTML, the language for creating web pages, and CSS, the language for formatting web pages. They learn to create web pages with text, images, video, audio, tables, forms, and hyperlinks. They also learn to use CSS to control the layout, colors, and other visual aspects of web pages.

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Managing Relational Databases

(0 hours)

Students will learn the structure and design of relational databases, including primary and foreign key fields, one-to-many and one-to-one relationships. They will also learn about the Structured Query Language (SQL) and use SQL to examine the database structure. Students will learn to create and manage databases, tables, and records. The focus of the course is on data analysis.

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Python Scripting Fundamentals

(0 hours)

Students will start with a brief discussion of the programming process and the history of Python, including fundamental rules for authoring Python code and Python syntax. Students will learn about variables, data types, functions, and arithmetic operators.

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Introduction to IT Security

(0 hours)

Students will learn about the security management process, including risk management and security controls. They will explore Identity and Access Management (IAM), endpoint hardening, cryptography, network security, vulnerability management, and compliance. They will also learn about attackers, social engineering, malware, and incident response. Labs encourage students to apply security concepts to their personal lives and practice applying security to networks.

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Learning objectives

Basic understanding of linux and os management using shell commands. practical experience working with key networking technology.
Learn network theory & implement networking tech like tcp/ip, dns, dhcp, application layer protocols like http(s), vlans, routing & wireless tech.

Create and format web pages using html5 and css3. master basic sql commands for database management and data analysis.
Understand security management and create scripts to interact with users and process security events.

Basic understanding of linux and os management using shell commands. practical experience working with key networking technology.
Learn network theory & implement networking tech like tcp/ip, dns, dhcp, application layer protocols like http(s), vlans, routing & wireless tech.
Create and format web pages using html5 and css3. master basic sql commands for database management and data analysis.
Understand security management and create scripts to interact with users and process security events.

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Time

160 hours

Level

Introductory

Via

Coursera

Institution

Akamai Technologies, Inc.

Instructor

Shadow Farrell

Level

Introductory

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