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Gary Ottley, Anjali S. Bal, and Beth Goldstein

While the marketing channels to reach new and existing customers have changed drastically over the past decade, the fundamentals of marketing and consumer acquisition have stayed true. Understanding how to quickly identify customer needs and apply those learnings to your marketing strategy is critical if you are looking to launch and/or grow a business.

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While the marketing channels to reach new and existing customers have changed drastically over the past decade, the fundamentals of marketing and consumer acquisition have stayed true. Understanding how to quickly identify customer needs and apply those learnings to your marketing strategy is critical if you are looking to launch and/or grow a business.

This strategic marketing Professional Certificate, brought to you by Babson College, the #1 school in Entrepreneurship (U.S. News & World Report), is designed for those who want to learn the fundamentals of brand building, consumer behavior, and audience targeting. You'll learn how to reach your potential and current customers most effectively and efficiently.

By completing this program, you will gain practical experience by learning how to design a customer-centric marketing campaign for your own business or for an organization that needs marketing support. You will learn how to view the customer engagement experience through the eyes of your target audience to effectively build a strong brand. Topics covered include: the marketing mix, segmentation, targeting and positioning, marketing strategy, and real-world consumer behavior.

What you'll learn

  • How segmentation, targeting and positioning methods can be used to acquire customers.
  • How to use the marketing mix: product, price, promotion, and place.
  • Create customer profiles and personas that help you identify the right marketing channels to reach your customers.
  • Develop content and messaging that directly address consumer needs and drive brand excitement.

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What's inside

Two courses

Marketing Fundamentals: Who Is Your Customer?

(20 hours)
In order to compete, business leaders must assess and respond to consumer needs and wants. Marketing is a means of creating value for consumers and engendering loyalty and enthusiasm for your product or service.

Customer Centric Marketing for Entrepreneurs

(20 hours)
It is not uncommon for students, executives and business owners to feel overwhelmed by the myriad of marketing solutions available today. How do you decide if social media, direct sales or perhaps event marketing is right for your business? This course helps you understand how to build a brand and reach your potential and current customers in the most effective and efficient manner.

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