A 6-course Specialization from Coursera

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Google IT Support Professional Certificate

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The launchpad to a career in IT

About this Specialization

This six-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place. If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google. Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security. Along the way, you’ll hear from Googlers with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping off point for their careers. They’re excited to go on this journey with you, as you invest in your future by achieving an end-of-program certificate. If you dedicate 8-10 hours a week to the courses, you can complete the certificate in about eight months. You can also skip through any content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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Coursera

&

Google

From Google via Coursera
Hours 352
Instructor Google
Language English
Subjects Programming IT & Networking
Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).

Gifted Certificate Program Coordinator $48k

Instructor, Paralegal Certificate Program $52k

Instructor and Taskforce Committee Member for Certificate in Fundraising Operations $60k

Certificate Analyst $67k

Continuing Education Professor/Apparel Certificate Program Advisor $68k

Instructor, Sustainability Leadership Certificate Program $79k

Vice Assistant President Certificate Specialist $120k

Product Manager - SUT Compliance and Certificate Management $131k

Assistant Professor, Bereavement Certificate Program $139k

Courses in this Specialization

Listed in the order in which they should be taken

Starts Course Information

Jul
23

Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information...

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Jul
23

The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an...

Coursera | Google

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Jul
23

Operating Systems and You: Becoming a Power User

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to...

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Jul
23

System Administration and IT Infrastructure Services (You were viewing this course)

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable...

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May
21

IT Automation: It’s not that scary!

This course is designed to give you an introduction to concepts related to the automatic management of infrastructure in the IT industry. Using tools like scripting languages,...

Coursera | Google

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Jul
22

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some...

Coursera | Google

Take just this course
For $49
Save

Coursera

&

Google

From Google via Coursera
Hours 352
Instructor Google
Language English
Subjects Programming IT & Networking
Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).

Gifted Certificate Program Coordinator $48k

Instructor, Paralegal Certificate Program $52k

Instructor and Taskforce Committee Member for Certificate in Fundraising Operations $60k

Certificate Analyst $67k

Continuing Education Professor/Apparel Certificate Program Advisor $68k

Instructor, Sustainability Leadership Certificate Program $79k

Vice Assistant President Certificate Specialist $120k

Product Manager - SUT Compliance and Certificate Management $131k

Assistant Professor, Bereavement Certificate Program $139k