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Active Listening - The Complete Guide

Jamal Lazaar

  • Complete program on active listening

This training contains everything you need to know to improve your listening and communication skills. During this training, I share with you effective strategies to better listen and memorize what has just been said, give better answers and ask better questions.

Here are some testimonials from my course participants:

" Jamal Lazaar is very competent in his training, he provides clear working methods to be successful. I recommend this course for those who question themselves. Excellent course. ". Landry

Read more

  • Complete program on active listening

This training contains everything you need to know to improve your listening and communication skills. During this training, I share with you effective strategies to better listen and memorize what has just been said, give better answers and ask better questions.

Here are some testimonials from my course participants:

" Jamal Lazaar is very competent in his training, he provides clear working methods to be successful. I recommend this course for those who question themselves. Excellent course. ". Landry

" You can't help but be motivated and have confidence in yourself after this course. Thank you Jamal ". L. Naraine

" Simple, concise and concrete. Thanks . " Dave

  • Why join this training on active listening?

Would you like to learn the basics of active listening?

Would you like to learn how to listen better in order to best meet the needs of your interlocutors?

Or would you like to influence and develop your leadership?

This training is for you.

Most people do not realize the importance of listening in our lives. We listen to get information, to manage conflicts, to learn, etc.

Except that research shows that humans only remember between 25 and 50% of what they hear. This can cause misunderstandings, create conflict or impact your career.

Without knowing these techniques, you can miss certain key information communicated by people like your customers or your manager, which can limit you in your professional development.

In this training, I share with you techniques to overcome all these challenges. Because there are techniques that exist and that you can put in place.

You don't have to guess, in this training I share with you techniques to...

  • Master the basics of active listening

  • Improve your relationships through better communication

  • Resolve conflicts and avoid misunderstandings

  • Improve your productivity

  • Ask better questions

  • Become a better leader in your organization

This is not a theoretical course, the techniques that I share with you, you can immediately apply them and see results. These are the same techniques that I have applied in my professional life and that I have shared with my clients in coaching, and that you can apply too.

What are you waiting for?

Click "Buy Now" and join me inside the training.

Enroll now

What's inside

Learning objectives

  • Master the basics of active listening
  • Improve your relationships through better communication
  • Resolve conflicts and avoid misunderstandings
  • Improve your productivity
  • Ask better questions
  • Become a better leader in your organization

Syllabus

Introduction
The importance of active listening
The basics of active listening
Discover your listening style
Read more
[Exercise] Discover your listening style
Set the stage for effective listening
Your attention to details
[Exercise] Your attention to details
How to deduce the overall idea
Listen to make a decision
[Exercise] Listen to make a decision
How to react if you are not listened to
Your empathy towards your interlocutor
Your engagement in the conversation
Quiz
Difficulties for effective listening
Introduction things to avoid or barriers to active listening
Your degree of concentration
[Exercise] Internal and external noises
Cognitive biases
Multitasking
Your relationship with the interlocutor
Interruptions
Active listening techniques
Introduction to active listening techniques
The 6 types of questions
The role of silence
Clarify expectations
Rephrasing
Differentiate between need and request
[EXTRA] Non-verbal signals
How to correctly interpret hand movements
How to detect a lie
How to spot the signs of nervousness
Ideal positions during meetings
Conclusion
A final word
Contact
Bonus
Your certificate

Save this course

Save Active Listening - The Complete Guide to your list so you can find it easily later:
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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Active Listening - The Complete Guide with these activities:
Review Communication Styles
Reviewing different communication styles will help you better understand your own style and how it impacts your ability to listen actively.
Browse courses on Communication Styles
Show steps
  • Research different communication styles (e.g., passive, aggressive, assertive).
  • Reflect on your own communication style and its impact on listening.
Read 'You Just Don't Understand: Women and Men in Conversation'
Reading this book will provide a deeper understanding of gender-based communication differences, enhancing your ability to listen actively and empathetically.
View Finding My Father on Amazon
Show steps
  • Read the book, focusing on chapters related to listening and communication styles.
  • Take notes on key concepts and examples.
  • Reflect on how these concepts apply to your own interactions.
Practice Rephrasing Techniques
Practicing rephrasing techniques will improve your ability to accurately reflect back what you've heard, a core skill in active listening.
Show steps
  • Find short audio clips or conversations.
  • Listen to a clip and then rephrase the speaker's message in your own words.
  • Compare your rephrasing to the original message for accuracy.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice Active Listening with a Partner
Practicing with a partner provides real-time feedback and allows you to refine your active listening skills in a safe and supportive environment.
Show steps
  • Find a partner willing to practice active listening.
  • Take turns being the speaker and the listener.
  • Provide constructive feedback to each other on your active listening skills.
Active Listening Journal
Starting a journal will help you track your progress, identify areas for improvement, and reflect on the impact of active listening in your daily life.
Show steps
  • Create a journal (physical or digital).
  • Record instances where you actively listened or could have listened better.
  • Analyze your experiences and identify patterns.
Create a Guide to Asking Effective Questions
Creating a guide will solidify your understanding of different question types and how they can be used to elicit information and promote deeper understanding.
Show steps
  • Research different types of questions (open-ended, closed-ended, probing, etc.).
  • Develop a guide outlining the purpose and use of each question type.
  • Include examples of effective questions for different scenarios.
Read 'Difficult Conversations: How to Discuss What Matters Most'
Reading this book will equip you with strategies for handling difficult conversations, improving your ability to listen actively even in challenging situations.
View Difficult Conversations: How to Discuss What... on Amazon
Show steps
  • Read the book, focusing on chapters related to understanding perspectives and managing emotions.
  • Identify strategies that resonate with you and practice applying them.
  • Reflect on how these strategies can improve your communication in difficult situations.

Career center

Learners who complete Active Listening - The Complete Guide will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Active Listening - The Complete Guide.
Cover image
Difficult Conversations
Save
Provides a framework for navigating challenging conversations, with a strong emphasis on listening and understanding different perspectives. It offers practical strategies for managing emotions, clarifying intentions, and finding common ground. This book is particularly useful for resolving conflicts and improving communication in high-stakes situations.
Difficult Conversations: How to Discuss What...
Paperback
$$
Difficult Conversations: How to Discuss What...
Paperback
$
Difficult Conversations: How to Discuss What...
Hardcover
$$
Difficult Conversations/10th Edition/Chinese edition
Paperback
$$
Difficult Conversations: How to Discuss What...
Kindle Edition
$$
Cover image
Finding My Father
Save
Explores the differences in communication styles between men and women. It provides valuable insights into how these differences can lead to misunderstandings and conflicts. Understanding these nuances can significantly improve active listening skills and foster better relationships. This book is valuable as additional reading to deepen understanding of communication dynamics.
Finding My Father
Paperback
Check
Finding My Father
Kindle Edition
Check

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Effort
1.5 total hours
Via
Udemy
Instructor
Jamal Lazaar
Language
English
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