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Brittney Kalogeros and Shannon O'Brien

Welcome to our Master Class in Business English Fluency. If you’re looking to improve your ability to use and understand spoken English in professional settings, this course is for you.

We’re two teachers from the United States and we have designed a course, using a linguistically-backed dual-method that simulates one-on-one conversations with native speakers. This course will give you the tools to practice listening and speaking in a professional setting from the comfort of your own home.

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Welcome to our Master Class in Business English Fluency. If you’re looking to improve your ability to use and understand spoken English in professional settings, this course is for you.

We’re two teachers from the United States and we have designed a course, using a linguistically-backed dual-method that simulates one-on-one conversations with native speakers. This course will give you the tools to practice listening and speaking in a professional setting from the comfort of your own home.

You will have access to over 25 business conversations between native speakers, using natural vocabulary, phrases, grammar, pronunciation, intonation, and levels of formality, which are all important when you want to sound professional at work. On top of that, you will actually get to participate in the conversations.

Every unit includes listening, shadow speaking, and simultaneous speaking activities, gradually increasing in difficulty throughout the course. You can move through the course at your own pace and control the speed of each video, tailoring the lessons perfectly to your individual language needs.

We're excited you're here and we're ready to help you. If you’re ready to take the next step in your journey to become an even more professional, more fluent English speaker, you’re in the right place.

Enroll now

What's inside

Learning objectives

  • Use correct english intonation when speaking
  • Use correct pronunciation when speaking
  • Use professional vocabulary and grammar when speaking
  • Understand english for online and in-person meetings at native speed

Syllabus

Introduction


Imagine walking into work and feeling confident in every word you say, in meetings, presentations, or even in casual talk by the water cooler. Maybe your co-workers will even tell you how well you are speaking and notice your improvement. By the end of this course, that will be your new reality.


Working and talking in a professional setting as an English as a Second Language (ESL) speaker can have many challenges. You may feel nervous that you will not understand, be understood, or be able to speak quickly and clearly with confidence. However, as we say in English, practice makes perfect. To improve your speaking skills, you must speak out-loud as much as possible. In this course, you will have access to high quality business English conversations that will enrich your speaking and listening abilities. You will have infinite opportunities to practice, exposure to the language, and a private and supportive environment.


Through this class, we will build your English vocabulary and practice through role plays that put you in situations with native English speakers and non-native speakers. You will be able to read and listen to conversations and then to participate in conversations yourself. You will complete guided self assessments to target the areas you want to focus on as we go through the scenarios. And by the end of this book, you will have mastered the basics of Business English.

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Download your Resources: Dialogue Printables and Activity Instructions
1.1 Delivering Project Updates: This means telling everyone what is happening with a project. It is like giving a report to show what has been done, what is going well, what problems were faced, and w
Unit 1: Meetings with Native English Speakers

The following role play is between two coworkers in an informal but important conversation about their hotel’s new website. Sarah is explaining to Jake how the project is unfolding and Jake is collecting the most important information to relay to the entire team during the formal project update.

The following video shows a full speed conversation between native speakers in a professional context. Listen to the conversation to prepare yourself for the shadow speaking activity. You may also wish to read the conversation in full to completely understand the context and what we will be talking about. If you wish to print the dialogue, a printable PDF version is linked in the resources. If there are any words or phrases you are unfamiliar with, make sure to look them up before you move on to the next activity.


Objective: By the end of this video, you should be able to understand the context and words used in the dialogue between the two speakers.

Activity 1: Listening

In the following video, you will hear the conversation broken down into smaller, slower phrases. Repeat each phrase during the pause, imitating the pronunciation and intonation you hear. If you find the video to be too fast, try turning the video speed (or playback rate) down to 0.5x or 0.75x and practice until you can work your way up to the regular video speed. You may wish to do this shadow speaking exercise multiple times, until you feel confident repeating after the speaker. Always remember to prioritize clarity of speech over speed. In other words, make sure to pronounce each word clearly.


If you want even more practice, try this self-reflection challenge: Record yourself speaking with the video using your phone and play it back to yourself after you finish. Are there areas you wish to improve? Certain words you would like to say more clearly? You may wish to repeat certain phrases with the video until you are satisfied with your recording.


Objective: By the end of this activity, you should be able to say the entire dialogue out loud, with confidence, using the proper intonation and pronunciation.

Activity 2: Shadow Speaking
1.3 Context of Conversation Explained
1.1 Activity 3: Simultaneous Speaking (Instructions Video)
1.1 Activity 3: Simultaneous Speaking

Congratulations!

You have made it to the end of this section! Great job and keep up the good work!

1.2 Team Goals and Objectives: Boosting Product Sales
1.2 Context of Conversation Explained
1.2 Activity 1: Listening (Instructions Video)
1.2 Activity 2: Shadow Speaking (Instructions Video)
1.2 Activity 3: Simultaneous Speaking (Instructions Video)
Activity 3: Simultaneous Speaking
Congratulations!
1.3 Task Assignments: Communicating task Assignments
1.3 Activity 1: Listening (Instructions Video)
1.3 Activity 2: Shadow Speaking (Instructions Video)
1.3 Activity 3: Simultaneous Speaking (Instructions Video)
1.4 Deadlines and Timelines: Preparing the Hotel for Summer
1.4 Context of Conversation Explained
1.4 Activity 1: Listening (Instructions Video)
1.4 Activity 2: Shadow Speaking (Instructions Video)
1.4 Activity 3: Simultaneous Speaking (Instructions Video)
1.5 Problem-Solving: Lost Package
1.5 Context of Conversation Explained
1.5 Activity 1: Listening (Instructions Video)
1.5 Activity 2: Shadow Speaking (Instructions Video)
1.5 Activity 3: Simultaneous Speaking (Instructions Video)
1.6 New Initiatives: Shortening the Weekly Meetings
1.6 Context of Conversation Explained
1.6 Activity 1: Listening (Instructions Video)
1.6 Activity 2: Shadow Speaking (Instructions Video)
1.6 Activity 3: Simultaneous Speaking (Instructions Video)
2.1 Making Plans: Weekend Plans and an Office Outing
Unit 2: Small Talk During Breaks
2.1 Context of Conversation Explained
2.1 Activity 1: Listening (Instructions Video)
2.1 Activity 2: Shadow Speaking (Instructions Video)
2.1 Activity 3: Simultaneous Speaking (Instructions Video)
2.2 Hobbies and Interests: A Monday Morning in the Break Room
2.2 Context of Conversation Explained
2.2 Activity 1: Listening (Instructions Video)
2.2 Activity 2: Shadow Speaking (Instructions Video)
2.2 Activity 3: Simultaneous Speaking (Instructions Video)
2.3 Movies and TV Shows : Sharing Recommendations
2.3 Context of Conversation Explained
2.3 Activity 1: Listening (Instructions Video)
2.3 Activity 2: Shadow Speaking (Instructions Video)
2.3 Activity 3: Simultaneous Speaking (Instructions Video)
2.4 Upcoming Travel Plans: Summer Vacation
2.4 Context of Conversation Explained
2.4 Activity 1: Listening (Instructions Video)
2.4 Activity 2: Shadow Speaking (Instructions Video)
2.4 Activity 3: Simultaneous Speaking (Instructions Video)
2.5 Weather: East coast versus West Coast
2.5 Context of Conversation Explained
2.5 Activity 1: Listening (Instructions Video)
2.5 Activity 2: Shadow Speaking (Instructions Video)

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Uses a dual-method approach that simulates one-on-one conversations with native speakers, providing a practical and immersive learning experience
Offers opportunities to practice speaking out loud, which is essential for improving fluency and confidence in professional settings
Includes activities that gradually increase in difficulty, allowing learners to progress at their own pace and tailor the lessons to their individual needs
Emphasizes the importance of intonation and pronunciation, which are crucial for sounding professional and being easily understood in business contexts
Features role-playing scenarios with native and non-native English speakers, providing exposure to diverse communication styles and real-world situations
Requires learners to record themselves speaking, which may require access to a smartphone or recording device that not all learners may readily have

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Master Class in Business English Fluency with these activities:
Review Basic English Grammar
Strengthen your understanding of fundamental grammar rules to improve clarity and accuracy in business communication.
Browse courses on English Grammar
Show steps
  • Review grammar rules related to tenses, articles, and sentence structure.
  • Complete online quizzes to test your understanding.
  • Identify and correct grammatical errors in sample business emails.
Study 'English for Meetings'
Learn specific phrases and strategies for participating effectively in business meetings.
Show steps
  • Read a chapter on meeting phrases.
  • Practice using the phrases in mock meetings.
  • Take notes on new vocabulary.
Read 'Business English Vocabulary Builder'
Expand your business vocabulary to enhance your communication skills in professional contexts.
Show steps
  • Read a chapter each week.
  • Make flashcards of new vocabulary.
  • Use new words in practice sentences.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Record Yourself Speaking
Practice speaking English by recording yourself in mock business scenarios to improve fluency and confidence.
Show steps
  • Choose a business scenario (e.g., project update, team meeting).
  • Prepare a short script or outline.
  • Record yourself speaking for 2-3 minutes.
  • Review the recording and identify areas for improvement.
Follow Online Business English Tutorials
Enhance your understanding of specific business English topics by following online tutorials and exercises.
Show steps
  • Search for tutorials on topics like negotiation, presentations, or email writing.
  • Watch the tutorials and take notes.
  • Complete any exercises or quizzes provided.
  • Apply what you learned in practice scenarios.
Practice Conversations with a Language Partner
Engage in regular conversations with a language partner to practice speaking and listening skills in a supportive environment.
Show steps
  • Find a language partner online or in person.
  • Schedule regular practice sessions.
  • Discuss business-related topics and scenarios.
  • Provide each other with feedback.
Create a Business Presentation
Develop and deliver a business presentation to practice using professional English in a formal setting.
Show steps
  • Choose a business topic relevant to your field.
  • Research and gather information.
  • Create a presentation outline and slides.
  • Practice delivering the presentation.
  • Record yourself and get feedback.

Career center

Learners who complete Master Class in Business English Fluency will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Master Class in Business English Fluency.
Focuses on expanding your business English vocabulary with idioms, phrases, and strategies. It provides practical examples and exercises to help you use new vocabulary effectively in professional settings. Reading this book will significantly enhance your ability to communicate with clarity and confidence. It valuable resource for anyone looking to improve their business English fluency.
Provides practical phrases and strategies for participating effectively in business meetings. It covers various aspects of meetings, such as making suggestions, agreeing and disagreeing, and leading discussions. It is particularly useful for understanding the nuances of spoken English in meeting contexts. This book adds depth to the course by providing specific language tools for meetings.

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