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Power Virtual Agents

Microsoft

This course will teach you the ease of creating chatbots with Power Virtual Agents. This no-code platform will allow you to build intelligent bots that can talk to your customers and employees and enhance their overall user experience. You'll learn how to define conversation topics, design interactive dialogues, and publish your chatbot across various platforms like Microsoft Teams, Facebook, and etc. The course concludes by demonstrating how to analyze your chatbot's performance, allowing you to continuously refine and improve its effectiveness.

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What's inside

Syllabus

Power Virtual Agents
Learn how Power Virtual Agents, will help you publish bots to engage with your customers on multiple platforms or channels. These can include live websites, mobile apps, and messaging platforms like Microsoft Teams and Facebook, etc.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Focuses on Power Virtual Agents, a no-code platform, which democratizes chatbot creation for users without extensive programming knowledge
Covers publishing chatbots across multiple platforms, including Microsoft Teams and Facebook, which broadens accessibility and impact
Presented by Microsoft, which is recognized for its innovative software solutions and its contributions to the field of artificial intelligence
Includes analyzing chatbot performance, which enables continuous refinement and improvement of the chatbot's effectiveness over time

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Power Virtual Agents with these activities:
Review Basic Chatbot Concepts
Familiarize yourself with fundamental chatbot concepts to better understand the underlying principles of Power Virtual Agents.
Browse courses on Chatbots
Show steps
  • Research chatbot history and evolution.
  • Explore different types of chatbots and their use cases.
  • Understand key chatbot terminology (e.g., intents, entities, dialog flows).
Review 'Designing Conversational Interfaces'
Gain a deeper understanding of conversational interface design principles to enhance your chatbot creation skills.
View Putting Knowledge to Work on Amazon
Show steps
  • Read the book and take notes on key concepts.
  • Apply the principles learned to your Power Virtual Agents projects.
Build a Simple FAQ Chatbot
Practice building a chatbot that answers frequently asked questions to solidify your understanding of Power Virtual Agents.
Show steps
  • Identify a set of frequently asked questions for a specific topic.
  • Design conversation flows to answer each question.
  • Implement the chatbot in Power Virtual Agents.
  • Test and refine the chatbot's responses.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Review 'AI and Chatbots for Business'
Understand the business implications of chatbots and how to apply Power Virtual Agents to solve real-world problems.
View Putting Knowledge to Work on Amazon
Show steps
  • Read the book and identify key business use cases for chatbots.
  • Brainstorm how Power Virtual Agents can be used to address these use cases.
Document Your Chatbot Building Process
Create a blog post or video tutorial documenting your experience building a chatbot with Power Virtual Agents to reinforce your learning and share your knowledge with others.
Show steps
  • Choose a specific aspect of chatbot building to focus on.
  • Document your process, including challenges and solutions.
  • Share your content on relevant online platforms.
Explore Advanced Power Virtual Agents Features
Follow tutorials on advanced features like using Power Automate flows and integrating with other services to expand your chatbot's capabilities.
Show steps
  • Identify advanced features you want to learn.
  • Find relevant tutorials and follow them step-by-step.
  • Apply the learned features to your chatbot projects.
Help Others on the Power Virtual Agents Forums
Reinforce your knowledge by helping other students on the Power Virtual Agents forums.
Show steps
  • Browse the forums for questions you can answer.
  • Provide clear and helpful responses.

Career center

Learners who complete Power Virtual Agents will develop knowledge and skills that may be useful to these careers:
Chatbot Developer
A Chatbot Developer creates and maintains conversational AI applications, and this course directly aligns with the role. A Chatbot Developer builds bots that automate customer service, provide information, and handle user inquiries, often using no-code platforms. This course is a good fit for anyone who wants to learn the fundamentals of chatbot creation using Microsoft's Power Virtual Agents, including defining dialogs and conversational flows. It may help you understand how to publish to different platforms, like websites and messaging apps, and analyze bot performance, all critical aspects of a chatbot developer's responsibilities.
See salaries and explore the career path for Chatbot Developer
Customer Service Automation Specialist
A Customer Service Automation Specialist focuses on using technology, like chatbots, to improve support capabilities. This role involves using tools like Power Virtual Agents to build bots to handle common customer queries. This course may help you build a foundation by demonstrating how to design interactive dialogues and publish chatbots across platforms. Further, it may be useful to help one understand how to analyze chatbot performance, which ensures the customer support is effective and provides value. People interested in this role should take this course to become proficient in building automated customer support solutions.
See salaries and explore the career path for Customer Service Automation Specialist
Software Trainer
A Software Trainer teaches users how to effectively use software applications. This course may be useful as a Software Trainer may be responsible for training other employees on how to use and implement chatbots. This course teaches how to define conversational topics, design dialogues, and analyze bot performance, all of which are crucial for effectively training others in this technology. Anyone who wants to be a Software Trainer should take this course to increase their level of expertise.
See salaries and explore the career path for Software Trainer
Conversational AI Designer
A Conversational AI Designer creates the dialogue and interaction flow for chatbots and other virtual assistants. In this role, a designer focuses on how the bot will respond and how a user will experience the interaction. This course may be useful to those who wish to learn how to define conversation topics and design engaging dialogue. It also provides relevant experience in publishing chatbots to different platforms, which may be useful for those who wish to become Conversational AI Designers.
See salaries and explore the career path for Conversational AI Designer
Customer Experience Manager
A Customer Experience Manager aims to improve a company's interactions with its customers. This course may be useful to learn how chatbots can enhance user experiences, and provide a better customer experience. As a Customer Experience Manager, it is critical to understand how technology can play a role in this. This course may help one to understand chatbot development and deployment. Anyone who wishes to become a Customer Experience Manager may find this useful.
See salaries and explore the career path for Customer Experience Manager
Solutions Architect
A Solutions Architect designs and oversees the implementation of complex technology solutions. This course may be useful to help understand how chatbots can be integrated into larger systems to meet business needs. This course teaches how to build and deploy intelligent bots, which is a critical component for a Solutions Architect. It is important to note that this role often requires an advanced degree. Anyone who wishes to become a Solutions Architect should take advantage of this kind of coursework.
See salaries and explore the career path for Solutions Architect
Training Specialist
A Training Specialist creates and delivers training programs. This course may be useful because a Training Specialist can deliver training for those who will use chatbots in their daily workflow. Understanding how to design interactive dialogues, deploy across platforms, and analyze performance is very important for a training specialist. Someone who wishes to be a Training Specialist may find this course very useful.
See salaries and explore the career path for Training Specialist
Technical Writer
A Technical Writer produces guides and documentation of technologies such as chatbots. This course may help you understand the features of Power Virtual Agents and their value to users. This is helpful as this role requires an understanding of the product they are writing about. Anyone who wishes to be a Technical Writer should take this course to have a deeper knowledge of chatbot technology.
See salaries and explore the career path for Technical Writer
Innovation Specialist
An Innovation Specialist is responsible for bringing new ideas and technologies to their organization. This course may be useful in demonstrating how to use no-code chatbot platforms to experiment with new forms of customer engagement and support. An Innovation Specialist is responsible for driving technological advancements, so the knowledge provided in this course is beneficial. Anyone who wishes to become an Innovation Specialist should take this course.
See salaries and explore the career path for Innovation Specialist
Digital Transformation Analyst
A Digital Transformation Analyst identifies opportunities to improve business processes using technology. This course may help you understand how chatbots can be used to enhance customer and employee experiences. As a Digital Transformation Analyst, one might analyze existing processes and suggest digital solutions, so any exposure to technology is valuable. It may be useful to understand how to build chatbots on no-code platforms and assess performance metrics. This course may be useful for those who want to become Digital Transformation Analysts.
See salaries and explore the career path for Digital Transformation Analyst
IT Project Manager
An IT Project Manager oversees technology project implementations, including those involving chatbots. This course may be helpful in providing a fundamental understanding of chatbot functionality and deployment. Knowing about Power Virtual Agents, as well as how to publish chatbots across different platforms, is useful to anyone considering this career path. Those who wish to become IT Project Managers may wish to learn how this technology can be deployed in a business setting, and this course provides useful context.
See salaries and explore the career path for IT Project Manager
Business Consultant
A Business Consultant advises organizations on improving efficiency and effectiveness. This course may help you understand how chatbots can be used to streamline business processes and enhance customer service. This is a useful skill, as Business Consultants are expected to be aware of new technologies. In this course, you will learn about the capabilities of intelligent bots and how to deploy them, which may be useful for anyone who wishes to become a Business Consultant.
See salaries and explore the career path for Business Consultant
Digital Marketing Specialist
A Digital Marketing Specialist is responsible for improving online marketing campaigns. This course may be helpful in providing knowledge of chatbot integration into various marketing platforms to enhance customer interaction. This is helpful because those in this role must know how to enhance user engagement with technology. This course teaches how to publish across web and messaging platorms, so it may be useful for those who wish to become Digital Marketing Specialists.
See salaries and explore the career path for Digital Marketing Specialist
Business Process Analyst
Business Process Analysts analyze and improve organizational workflows. This course may be useful in understanding how to implement chatbots to streamline communication and enhance user experience. Business Process Analysts might evaluate current processes and identify inefficiencies, so learning about tools like Power Virtual Agents is valuable. Because this course teaches how to design conversational topics and deploy chatbots across platforms, it may be useful for anyone who wishes to become a Business Process Analyst.
See salaries and explore the career path for Business Process Analyst
Technical Support Specialist
A Technical Support Specialist is often tasked with implementing support tools, such as chatbots. This course may help you build a foundation to understand how chatbots function and how they can be implemented into a support environment. This is helpful, as this role requires one to have knowledge of various technical tools. This course may be useful to those who wish to become a Technical Support Specialist.
See salaries and explore the career path for Technical Support Specialist

Reading list

We've selected one books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Power Virtual Agents.
Cover image
Putting Knowledge to Work
Save
Provides a comprehensive guide to designing effective conversational interfaces. It covers key principles of conversation design, user experience, and natural language processing. Reading this book will help you create more engaging and user-friendly chatbots with Power Virtual Agents. It is particularly useful for understanding the nuances of crafting natural and intuitive conversational flows.
Putting Knowledge to Work
Paperback
Check
Putting Knowledge to Work
Kindle Edition
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Effort
4 hours
Level
Introductory
Via
Coursera
Institution
Microsoft
Instructor
Microsoft
Session
January 13, 2025 - January 27, 2025
Language
English
Transcripts
Español Français Português Deutsch Italiano 中文 العربية 한국어 日本語 हिंदी Nederlands Svenska Pусский Türkçe Polski Ελληνικά українська мова magyar nyelv Bahasa Indonesia ไทย қазақша اُردُو, فارسی বাংলা پښتو آذربایجان دیلی
Good to know
Focuses on Power Virtual Agents, a no-code platform, which democratizes chatbot creation for users without extensive programming knowledge
Covers publishing chatbots across multiple platforms, including Microsoft Teams and Facebook, which broadens accessibility and impact
Presented by Microsoft, which is recognized for its innovative software solutions and its contributions to the field of artificial intelligence
Includes analyzing chatbot performance, which enables continuous refinement and improvement of the chatbot's effectiveness over time
Share and help others discover this course.
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