IT Service Desk Careers and Certifications
First Steps
Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance—whether you're jumping into a brand-new IT career or advancing your existing one—this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk.
Contents:
- Introduction
- 1. Service Desk Roles
- 2. IT Service Desk Technical Skills
- 3. IT Service Desk Development Skills
- 4. IT Service Desk Certifications
- 5. IT Service Desk Career Paths
- 6. Future of IT Service Desks
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 18m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructors | Fancy Mills, Fancy Mills-Knebel |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking Personal Development |
| Tags | IT IT Help Desk Career Management Technical Support |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
IT Service Desk Agent $33k
IT Service Desk 1 $40k
IT Service Desk Specialist l $44k
Service Desk Consultant $51k
Service Desk Analyst 1 3 $55k
IT Service Desk Proctor $60k
IT Service Desk Employee $61k
Service Desk. $61k
Service Desk 1 $63k
Service Desk Rep $64k
IS service desk analyst 2 $65k
IT Service Desk 3 $70k
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 18m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructors | Fancy Mills, Fancy Mills-Knebel |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking Personal Development |
| Tags | IT IT Help Desk Career Management Technical Support |
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