Implementing Customer Insights for Your Business
The ultimate success of products and services depends on your ability to understand the wishes, motivations and experiences of everyday people. This ability can be a powerful tool to guiding the design, the marketing message and the customer experience. So how can your organization gain insight into your users' needs, and apply these to support your business?
This professional education course is an advanced introduction for managers and consultants in design, innovation and marketing who would like to learn how qualitative user research can support their business.
The course is given by TU Delft’s leading scholars and experts in the field of industrial design, who developed the now world-standard “context mapping” method, in which user experience informs design and the creation of elegant solutions to complex problems.
It will equip you with an in-depth understanding of the value of qualitative user experience research; of the insights it can develop into the needs of users, and of how can these insights support design processes and product strategy.
The course structure is case-based and enables you to learn from real-world challenges of companies that utilize user research in their product or service design. In addition, the course includes practical assignments and discussions about cases within the community; and feedback given by peers and content experts. You will also have the opportunity to network and interact with other professionals who deal with the same challenges on a daily basis.
Upon successful completion of the course, you will earn a Certificate and 1.5 CEUs.
Get a Reminder
Rating | Not enough ratings |
---|---|
Length | 4 weeks |
Effort | 3-4 hours per week |
Starts | On Demand (Start anytime) |
Cost | $0 |
From | Delft University of Technology (TU Delft) via edX |
Instructors | Prof. Dr. Pieter Jan Stappers, Sanne Kistemaker, MSc, Dr. Froukje Sleeswijk Visser |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business Art & Design |
Tags | Business & Management Design |
Get a Reminder
Similar Courses
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Associate Graduate Faculty, Qualitative Research $43k
User Support Administrator $46k
IUU - Healthcare Moderator - Qualitative Research, Oncology $49k
IT User Services Specialist $56k
User Reseacher $57k
Qualitative Market Researcher $61k
User Support Specialist 5 $66k
Super User $72k
End User $73k
Biotech Market Researcher, qualitative and quantitative $83k
Senior User Experience / User Interface Designer $135k
Architect - User Experience $187k
Write a review
Your opinion matters. Tell us what you think.
Please login to leave a review
Rating | Not enough ratings |
---|---|
Length | 4 weeks |
Effort | 3-4 hours per week |
Starts | On Demand (Start anytime) |
Cost | $0 |
From | Delft University of Technology (TU Delft) via edX |
Instructors | Prof. Dr. Pieter Jan Stappers, Sanne Kistemaker, MSc, Dr. Froukje Sleeswijk Visser |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business Art & Design |
Tags | Business & Management Design |
Similar Courses
Sorted by relevance
Like this course?
Here's what to do next:
- Save this course for later
- Get more details from the course provider
- Enroll in this course