Delivering Bad News to a Customer
Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.
Contents:
- Introduction
- 1. The Problem: Not Knowing How to Break Bad News to a Customer
- 2. The Four Keys to Delivering Bad News
- 3. What to Do in Specific Situations That Call for Bad News
- 4. Communication Channels
- Conclusion
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| Rating | Not enough ratings |
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| Length | 48m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Myra Golden |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Customer Service Contact Centers |
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| Rating | Not enough ratings |
|---|---|
| Length | 48m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Myra Golden |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Customer Service Contact Centers |
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