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Mike Pritula | 130+ courses | 4.7 ★ | 175 countries | 30'000 students | SHRM and HRCI coach | HR and Human Resources expert

Mastering Employee Feedback: Creating a Culture of Growth and Improvement

Course Description:

Employee feedback is one of the most powerful tools for driving performance, engagement, and professional development. Yet, many managers and leaders struggle to give and receive feedback effectively. This course is designed to help HR professionals, managers, and business leaders build a strong feedback culture within their organizations.

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Mastering Employee Feedback: Creating a Culture of Growth and Improvement

Course Description:

Employee feedback is one of the most powerful tools for driving performance, engagement, and professional development. Yet, many managers and leaders struggle to give and receive feedback effectively. This course is designed to help HR professionals, managers, and business leaders build a strong feedback culture within their organizations.

Through practical strategies and real-world examples, you will learn how to overcome feedback barriers, integrate continuous feedback loops, and implement recognition programs that drive motivation and productivity.

What You Will Learn:

• Understand why feedback is critical for employee engagement and performance.

• Overcome common barriers to giving feedback and develop confidence in feedback conversations.

• Master giving feedback using structured models and techniques.

• Learn to separate feedback from performance evaluation to foster growth.

• Implement feedback loops across teams and throughout the organization.

• Use feedback as a tool for coaching, development, and leadership growth.

• Recognize employee achievements and create a culture of appreciation.

Who Should Take This Course?

• HR professionals who want to improve feedback practices within their organization.

• Managers and team leaders looking to create a feedback-driven culture.

• Executives and business owners aiming to enhance employee engagement through feedback.

• Anyone looking to master the art of giving and receiving feedback in a professional setting.

Course Program:

Class 1: What is Employee Feedback and Why It Matters

• Why many people avoid giving feedback and how to change this mindset.

• The paradox: how we receive feedback everywhere but not enough from leaders.

• Understanding what feedback really is and why it is essential for organizational success.

• The role of feedback in performance improvement and employee growth.

• Why Generation Z values feedback more than previous generations.

• A simple yet effective tool for giving feedback with impact.

Class 2: What Prevents Effective Feedback and How to Overcome Barriers

• Common challenges in giving feedback and how to address them:

• Lack of support from leadership.

• False beliefs that hinder open communication.

• The role of stress and emotional resistance.

• Lack of structured feedback skills.

• Strategies to change beliefs about feedback and create a growth mindset.

• Techniques to reduce stress and anxiety when giving feedback.

Class 3: Separating Feedback from Employee Evaluation

• Why feedback and performance review are not the same.

• The importance of continuous feedback over once-a-year evaluations.

• The six-step model for daily feedback that fosters engagement.

• Preparing a structured feedback script for meaningful conversations.

• How to request feedback from employees to build trust.

• Creating a feedback cycle that promotes growth and improvement.

• Developing the skills to become a true feedback-driven coach.

Class 4: Running Feedback Loops Across the Organization

• How to introduce feedback at all levels of the company.

• Implementing feedback in executive and leadership teams.

• Identifying feedback barriers and breaking them down.

• Applying the six-step feedback model across departments.

• Structuring company-wide feedback initiatives for long-term success.

Class 5: Advanced Feedback Techniques and Leadership Hacks

• Feedback tips for different personality types.

• The concept of “feedback on feedback”—improving the way we give feedback.

• Using feedback to enhance leadership skills and managerial effectiveness.

• Addressing common questions and concerns about feedback culture.

Class 6: Recognizing Achievements as Part of a Feedback Culture

• Why recognition and feedback go hand in hand.

• Setting up monetary and non-monetary recognition programs.

• Implementing Peer-to-Peer Recognition using Google’s approach as an example.

• How to design an Employee of the Month program that truly motivates.

• Using gamification to make achievement recognition more engaging.

Why Take This Course?

• Learn from Mike Pritula, a feedback and leadership expert with extensive HR experience.

• Develop practical skills to integrate feedback into daily work routines.

• Gain real-world tools and frameworks to apply immediately in your organization.

• Receive a certificate of completion validating your expertise in feedback and performance management.

Enroll Today.

Master the art of giving and receiving feedback and transform your organization’s feedback culture. Whether you’re a manager, HR professional, or executive, this course will equip you with the skills to build a high-performing and engaged workforce through effective feedback practices.

Sign up now and start improving your feedback culture today.

Enroll now

What's inside

Learning objectives

  • Master effective feedback techniques to enhance employee performance and motivation.
  • Overcome common barriers to giving and receiving feedback in the workplace.
  • Implement structured feedback loops to foster continuous improvement and engagement.
  • Develop recognition programs to acknowledge and reward employee achievements.
  • Differentiate between daily feedback and formal performance reviews for better outcomes.
  • Apply feedback techniques tailored for different personality types to ensure effective communication.
  • Develop active listening skills to enhance feedback conversations and build trust.
  • Use structured frameworks like sbi (situation-behavior-impact) and coin (context-observation-impact-next) for giving constructive feedback.
  • Create a psychologically safe workplace where employees feel comfortable giving and receiving feedback.
  • Incorporate feedback into leadership development to enhance managerial effectiveness.
  • Balance positive and constructive feedback to maintain motivation and employee engagement.
  • Implement a structured feedback culture to drive continuous professional development.
  • Use digital tools and platforms to facilitate feedback in hybrid and remote work environments.
  • Address difficult conversations using feedback to resolve conflicts and improve team dynamics.
  • Train managers and employees to give and receive feedback in a growth-oriented manner.
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Syllabus

Mastering Employee Feedback: Giving and Receiving Feedback for Management
  • Why many people avoid it

  • How we get it everywhere in life, but not from leaders

  • What is feedback

  • Why should there be more of it and why do people want it

  • The role of the manager and the impact on performance

  • The importance of feedback for generation Z

  • A tool for giving feedback

Read more
  • Lack of support

  • False beliefs

  • Excessive stress

  • Lack of skills

  • Change beliefs

  • Reduce stress

  • Why it is not the same

  • Why feedback is more important than evaluation

  • Six steps for daily feedback

  • Preparing a feedback script

  • Requesting feedback from an employee

  • Creating a feedback cycle

  • How to become a real coach

  • Feedback in the top team

  • Feedback barriers

  • Applying the six-step model

  • How to run feedback throughout the organisation

  • Tips for different personality types

  • Feedback on feedback

  • How to become a better leader with feedback

  • The most frequently asked questions about feedback

  • Programme aims and objectives

  • Monetary and non-monetary options

  • Peer2Peer Recognition using Google as an example

  • Employee of the Month

  • Gamification of Achievement Recognition

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Feedback Mastery: Giving & Receiving Constructive Feedback with these activities:
Review Communication Styles
Refresh your understanding of different communication styles to better tailor feedback delivery and reception.
Browse courses on Communication Styles
Show steps
  • Identify common communication styles (e.g., assertive, passive, aggressive).
  • Reflect on your own communication style and its impact.
  • Research strategies for adapting your style to others.
Read 'Thanks for the Feedback'
Understand the psychology of receiving feedback and learn strategies for responding constructively.
Show steps
  • Read the book 'Thanks for the Feedback' by Stone and Heen.
  • Identify common barriers to receiving feedback well.
  • Practice strategies for responding constructively to feedback.
Read 'Radical Candor'
Explore a popular framework for delivering honest and caring feedback to improve team performance.
Show steps
  • Read the book 'Radical Candor' by Kim Scott.
  • Identify the key principles of Radical Candor.
  • Reflect on how you can apply these principles in your workplace.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-Play Feedback Scenarios
Practice giving and receiving feedback in simulated scenarios to build confidence and refine your skills.
Show steps
  • Develop a list of common feedback scenarios.
  • Partner with a colleague to role-play the scenarios.
  • Provide constructive feedback to each other after each scenario.
  • Reflect on your performance and identify areas for improvement.
Create a Feedback Guide
Produce a concise guide summarizing key feedback techniques and best practices for easy reference.
Show steps
  • Research effective feedback models (e.g., SBI, COIN).
  • Summarize the key steps for giving and receiving feedback.
  • Include tips for addressing common feedback challenges.
  • Design the guide for easy readability and accessibility.
Design a Feedback Training Program
Develop a comprehensive training program to improve feedback skills within your organization.
Show steps
  • Identify the key learning objectives for the training program.
  • Develop training materials, including presentations and activities.
  • Pilot the training program with a small group of employees.
  • Gather feedback and refine the program based on the pilot results.
Mentor junior colleagues
Reinforce your understanding of feedback principles by guiding and supporting junior colleagues in their professional development.
Show steps
  • Offer guidance and support to junior colleagues.
  • Provide constructive feedback on their work.
  • Share your knowledge and experience.
  • Encourage them to seek feedback from others.

Career center

Learners who complete Feedback Mastery: Giving & Receiving Constructive Feedback will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Feedback Mastery: Giving & Receiving Constructive Feedback.
Similar to 'Crucial Conversations,' this book offers a practical guide to navigating difficult conversations, including those where feedback is being given or received. It provides a step-by-step approach to understanding the structure of difficult conversations and developing effective communication strategies. adds more depth to the existing course by providing a framework for understanding the underlying dynamics of difficult conversations.
Kim Scott's book provides a framework for giving feedback that is both honest and caring. It emphasizes the importance of challenging directly while also showing that you care personally. is particularly relevant to the course's focus on creating a feedback-driven culture and improving managerial effectiveness. It offers practical advice and real-world examples to help leaders deliver feedback effectively.

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