Customer Service Fundamentals

This was a solid course that covered a lot of essential information for any customer service specialist.

I would recommend it for people new to customer service but should be very easy if you already have experience.

It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement.

I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.

Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally.

It was a very informative course very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry Very resourceful in my current job role as a customer service executive.

A basic course targeted for all customer-facing roles including customer service.

It has all the foundational skills that a customer service representative needs.

Even the most well trained Customer Service Professional can learn something new!

I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field.