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IBM Customer Engagement Specialist Professional Certificate

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/

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IBM

Rating 4.9 based on 45 ratings
Length 5 weeks
Starts Jun 15 (4 weeks ago)
Cost $99
From IBM via Coursera
Instructor IBM Training and Skills
Download Videos On all desktop and mobile devices
Language English
Subjects IT & Networking
Tags Personal Development Information Technology Support And Operations

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According to other learners, here's what you need to know

customer service in 9 reviews

it is really good course This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

Great Course for customer service executives and even best for the one who is about to start serving customer :-) I am very satisfied with the program.

This was a solid course that covered a lot of essential information for any customer service specialist.

I would recommend it for people new to customer service but should be very easy if you already have experience.

It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement.

I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.

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very helpful in 4 reviews

They were very helpful by going in-depth of topics.

Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

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Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Office Help $24k

Supervisor Kitchen help $34k

Assistant Help Desk $41k

IT Help Desk 3 $50k

Help Desk Representative Consultant $52k

Assistant Badge administrator $56k

Help Center Technician $59k

Help Desk Support Specialist 4 $66k

Help Desk Support for Dell $66k

User Help Analyst $70k

Technology Help Desk $72k

I.T Help Desk $79k

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Coursera

&

IBM

Rating 4.9 based on 45 ratings
Length 5 weeks
Starts Jun 15 (4 weeks ago)
Cost $99
From IBM via Coursera
Instructor IBM Training and Skills
Download Videos On all desktop and mobile devices
Language English
Subjects IT & Networking
Tags Personal Development Information Technology Support And Operations

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