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Google Cloud Training

Ce cours explique comment profiter au mieux de l'assistance Google Cloud. Vous y découvrirez les différents services d'assistance proposés par Google Cloud Customer Care. Vous apprendrez également à créer et gérer des demandes d'assistance, à consulter les problèmes connus affectant les services Google Cloud et à communiquer efficacement avec les ingénieurs de l'assistance. Vous vous familiariserez avec les différents niveaux de priorité associés aux demandes et les objectifs de niveau de service (SLO). Vous comprendrez mieux les états des demandes d'assistance et saurez comment en escalader une si nécessaire.

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What's inside

Syllabus

簡介
介紹課程內容並說明學習目標。
提交案件前
本單元的第一部影片將介紹 Customer Care Portfolio 包含的 Standard、Enhanced 和 Premium 支援服務。第二部影片將說明擷取記錄檔的最佳做法,並講解如何在移除個人資訊後進行相關操作。最後是成果驗收。
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Customer Care 客服案件
本單元將示範如何提交適當優先等級的客服案件,並說明 Customer Care 如何在支援單建立後解決案件,以及在哪些情況下適合提報案件。
解決案件
本單元的第一部影片將說明 Customer Care 團隊找出解決方案後的流程,隨後是成果驗收。最後會提供收錄其他資源的 PDF,其中列出了案件優先順序、狀態、說明,以及本課程影片未涵蓋的其他資訊。

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
了解 Google Cloud 支援服務,協助解決技術難題。
建立並管理支援需求,透過 Google Cloud 客服工程師尋求協助。
掌握支援需求優先順序和服務等級目標 (SLO),有效溝通和升級問題。
提供實務範例和指標,協助學員有效使用 Google Cloud 支援服務。

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收集並組織與課程相關的重要資源,例如課堂講義、習題和補充材料,以方便存取和複習。
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  • 建立一個資料夾或筆記本來儲存課程材料。
  • 定期下載課堂講義和習題。
  • 蒐集任何額外的補充材料,例如線上文章或影片。
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