Customer Service
Handling Abusive Customers
Become a Customer Service Specialist,
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of
Contents:
- Introduction
- 1. Steps for Handling an Abusive Customer
- 2. Examples of How to Handle an Abusive Customer
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 39m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | David Brownlee |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Customer Service |
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| Rating | Not enough ratings |
|---|---|
| Length | 39m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | David Brownlee |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Customer Service |
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