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Freedom Learning Group
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork.
Read more
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork.
Read more
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/7powls/identify
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What's inside
Syllabus
Identify UX Pain Points with Empathy Maps in Miro
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores frameworks and ideas that help visualize and understand the user experience
Delves into empathy map theory and structure to create well-rounded maps
Builds on design thinking and principles to encourage practical application
Intended for learners looking to gain skills for retaining customers, assessing risk, and recognizing business opportunities
Taught by industry professionals with real-world experience in the field
Involves hands-on application using industry-standard tools like Miro, which offers opportunities for collaboration
Provides a practical and accessible introduction to empathy mapping and UX research
May require prior knowledge or experience in design thinking and user experience design
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Reviews summary
Empathy maps in miro: mixed reviews
Students have mixed opinions about this course on UX pain points. One positive reviewer says it is good, while a negative reviewer says they couldn't access the materials. One critical reviewer mentions they were able to pass the quiz without studying.
One reviewer was able to pass the quiz without learning any of the material.
"One critical reviewer mentions they were able to pass the quiz without studying."
Some learners had trouble accessing materials.
"One negative reviewer says they couldn't access the materials."
This course has mixed reviews from learners.
"Students have mixed opinions about this course."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Identify UX Pain Points with Empathy Maps in Miro with these
activities:
Review UX Principles
Show steps
Build a stronger foundation in UX principles to enhance your understanding of the course material.
Browse courses on
UX Principles
Show steps
-
Read articles and blog posts about UX principles
-
Watch videos and tutorials on UX design
-
Practice applying UX principles to real-world examples
Create an Empathy Map using Miro
Show steps
Gain hands-on experience using Miro, the online visual collaboration platform, to create empathy maps.
Show steps
-
Find tutorials on how to use Miro for empathy mapping
-
Follow the tutorials to create an empathy map for a specific user persona
-
Share your empathy map with others for feedback
Identify UX Pain Points
Show steps
Develop your ability to identify and analyze UX pain points, enhancing your understanding of user needs.
Show steps
-
Identify UX pain points in real-world websites and applications
-
Analyze the causes and consequences of each pain point
-
Propose solutions to address the pain points
Five other activities
Expand to see all activities and additional details
Show all eight activities
Connect with UX Professionals
Show steps
Build connections with experienced UX professionals to gain valuable insights and guidance.
Show steps
-
Attend industry events and meetups
-
Reach out to UX professionals on LinkedIn and other platforms
-
Ask for advice and mentorship on specific UX challenges
Attend UX Design Workshops
Show steps
Expand your knowledge and skills by attending UX design workshops, providing immersive learning experiences with industry experts.
Show steps
-
Research and identify UX design workshops that align with your interests
-
Register and attend the workshops
-
Participate actively, ask questions, and network with other attendees
Develop an Empathy Map for a Course Project
Show steps
Apply your understanding of empathy mapping to a practical project, solidifying your ability to create valuable user insights.
Show steps
-
Choose a course project that requires you to understand the needs of a target audience
-
Conduct user research to gather insights about the target audience
-
Create an empathy map based on the research findings
-
Use the empathy map to inform the design and development of the course project
Participate in UX Research Projects
Show steps
Gain practical experience in UX research by volunteering on projects, enhancing your understanding of user needs and behaviors.
Show steps
-
Identify UX research projects that you can contribute to
-
Contact the project leaders and express your interest in volunteering
-
Participate in user interviews, surveys, and other research activities
Contribute to Open Source UX Projects
Show steps
Gain practical experience and contribute to the UX community by participating in open source UX projects.
Show steps
-
Identify open source UX projects that interest you
-
Review the project documentation and contribute code, design, or other resources
-
Engage with the project community and provide feedback
Review UX Principles
Show steps
Build a stronger foundation in UX principles to enhance your understanding of the course material.
Browse courses on
UX Principles
Show steps
Show steps
Show steps
- Read articles and blog posts about UX principles
- Watch videos and tutorials on UX design
- Practice applying UX principles to real-world examples
Create an Empathy Map using Miro
Show steps
Gain hands-on experience using Miro, the online visual collaboration platform, to create empathy maps.
Show steps
Show steps
Show steps
- Find tutorials on how to use Miro for empathy mapping
- Follow the tutorials to create an empathy map for a specific user persona
- Share your empathy map with others for feedback
Identify UX Pain Points
Show steps
Develop your ability to identify and analyze UX pain points, enhancing your understanding of user needs.
Show steps
Show steps
Show steps
- Identify UX pain points in real-world websites and applications
- Analyze the causes and consequences of each pain point
- Propose solutions to address the pain points
Five other activities
Expand to see all activities and additional details
Show all eight activities
Connect with UX Professionals
Show steps
Build connections with experienced UX professionals to gain valuable insights and guidance.
Show steps
Show steps
Show steps
- Attend industry events and meetups
- Reach out to UX professionals on LinkedIn and other platforms
- Ask for advice and mentorship on specific UX challenges
Attend UX Design Workshops
Show steps
Expand your knowledge and skills by attending UX design workshops, providing immersive learning experiences with industry experts.
Show steps
Show steps
Show steps
- Research and identify UX design workshops that align with your interests
- Register and attend the workshops
- Participate actively, ask questions, and network with other attendees
Develop an Empathy Map for a Course Project
Show steps
Apply your understanding of empathy mapping to a practical project, solidifying your ability to create valuable user insights.
Show steps
Show steps
Show steps
- Choose a course project that requires you to understand the needs of a target audience
- Conduct user research to gather insights about the target audience
- Create an empathy map based on the research findings
- Use the empathy map to inform the design and development of the course project
Participate in UX Research Projects
Show steps
Gain practical experience in UX research by volunteering on projects, enhancing your understanding of user needs and behaviors.
Show steps
Show steps
Show steps
- Identify UX research projects that you can contribute to
- Contact the project leaders and express your interest in volunteering
- Participate in user interviews, surveys, and other research activities
Contribute to Open Source UX Projects
Show steps
Gain practical experience and contribute to the UX community by participating in open source UX projects.
Show steps
Show steps
Show steps
- Identify open source UX projects that interest you
- Review the project documentation and contribute code, design, or other resources
- Engage with the project community and provide feedback
Career center
Learners who complete Identify UX Pain Points with Empathy Maps in Miro will develop knowledge and skills
that may be useful to these careers:
User Experience Designer
User Experience Designer
A User Experience (UX) Designer is responsible for the overall user experience of a product or service. They work to ensure that the product is easy to use, intuitive, and enjoyable to use. This course can help you build the skills you need to become a UX Designer by teaching you how to identify and understand the needs of users. You will also learn how to use design thinking to create solutions that meet those needs.
Product Manager
Product Manager
A Product Manager is responsible for the development, launch, and ongoing success of a product. They work with engineers, designers, and marketers to ensure that the product meets the needs of users. This course can help you build the skills you need to become a Product Manager by teaching you how to identify and understand the needs of users. You will also learn how to use design thinking to create solutions that meet those needs.
Interaction Designer
Interaction Designer
An Interaction Designer is responsible for the design of the user interface for a product or service. They work to ensure that the interface is easy to use, intuitive, and enjoyable to use. This course can help you build the skills you need to become an Interaction Designer by teaching you how to identify and understand the needs of users. You will also learn how to use design thinking to create solutions that meet those needs.
Design Researcher
Design Researcher
A Design Researcher is responsible for conducting research to understand the needs of users. They work with designers and engineers to ensure that products and services are designed to meet the needs of users. This course can help you build the skills you need to become a Design Researcher by teaching you how to conduct user research and how to use design thinking to create solutions that meet the needs of users.
User Researcher
User Researcher
A User Researcher is responsible for conducting research to understand the needs of users. They work with designers and engineers to ensure that products and services are designed to meet the needs of users. This course can help you build the skills you need to become a User Researcher by teaching you how to conduct user research and how to use design thinking to create solutions that meet the needs of users.
Market Researcher
Market Researcher
A Market Researcher is responsible for conducting research to understand the needs of customers. They work with marketing and sales teams to ensure that products and services are designed to meet the needs of customers. This course can help you build the skills you need to become a Marketing Researcher by teaching you how to conduct market research and how to use data to make informed decisions.
Customer Experience Manager
Customer Experience Manager
A Customer Experience Manager is responsible for managing the customer experience for a product or service. They work with customers to ensure that they have a positive experience with the product or service. This course can help you build the skills you need to become a Customer Experience Manager by teaching you how to understand the needs of customers and how to create solutions that meet those needs.
Information Architect
Information Architect
An Information Architect is responsible for designing the structure and organization of information for a website or other digital product. They work with designers and developers to ensure that the information is easy to find and use. This course can help you build the skills you need to become an Information Architect by teaching you how to understand the needs of users and how to create solutions that meet those needs.
Content Strategist
Content Strategist
A Content Strategist is responsible for planning, creating, and managing the content for a website or other digital product. They work with writers, editors, and designers to ensure that the content is engaging and informative. This course may help you build the skills you need to become a Content Strategist by teaching you how to understand the needs of users and how to create solutions that meet those needs.
Marketing Analyst
Marketing Analyst
A Marketing Analyst is responsible for analyzing data to understand the performance of marketing campaigns. They work with marketing teams to ensure that marketing campaigns are effective and that they are meeting the needs of customers. This course may help you build the skills you need to become a Marketing Analyst by teaching you how to analyze data and how to use data to make informed decisions.
Data Analyst
Data Analyst
A Data Analyst is responsible for collecting, cleaning, and analyzing data to find trends and patterns. They work with businesses to help them make better decisions. This course may help you build the skills you need to become a Data Analyst by teaching you how to analyze data and how to use data to make informed decisions.
Business Analyst
Business Analyst
A Business Analyst is responsible for analyzing business processes to identify inefficiencies and opportunities for improvement. They work with businesses to help them make better decisions. This course may help you build the skills you need to become a Business Analyst by teaching you how to analyze data and how to use data to make informed decisions.
Project Manager
Project Manager
A Project Manager is responsible for planning, executing, and closing projects. They work with teams to ensure that projects are completed on time, within budget, and to the required quality standards. This course may help you build the skills you need to become a Project Manager by teaching you how to plan and execute projects.
Technical Writer
Technical Writer
A Technical Writer is responsible for creating documentation for technical products. They work with engineers and designers to create documentation that is clear, concise, and easy to understand. This course may help you build the skills you need to become a Technical Writer by teaching you how to write clear and concise documentation.
Graphic designer
Graphic designer
A Graphic Designer is responsible for creating visual content for a variety of media, including websites, brochures, and social media. They work with clients to create visual content that is engaging and informative. This course may help you build the skills you need to become a Graphic Designer by teaching you how to create visual content that is clear and concise.
For more career information including salaries, visit:
OpenCourser.com/course/7powls/identify
Reading list
We've selected ten books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Identify UX Pain Points with Empathy Maps in Miro.
Provides a comprehensive overview of UX design principles and best practices, covering topics such as user research, information architecture, interaction design, and usability testing. It valuable resource for anyone looking to gain a deeper understanding of UX design and its application in the web context.
Practical guide for UX designers who work on their own or in small teams. It covers topics such as user research, prototyping, and testing, and provides advice on how to manage the UX design process effectively.
Save
Provides a framework for developing and implementing a UX strategy for your product or service. It covers topics such as user research, competitive analysis, and stakeholder management.
Save
Provides a detailed overview of the Sprint process, a five-day design thinking workshop that can be used to solve complex problems and test new ideas.
Classic guide to web usability. It provides practical advice on how to design websites that are easy to use and understand.
Save
Explores the role of emotion in product design. It provides insights into how to design products that are not only useful but also emotionally appealing.
Presents 125 principles of design that can be applied to a wide range of design disciplines, including UX design. It valuable resource for anyone looking to improve the usability, appeal, and effectiveness of their designs.
Classic guide to product design. It provides insights into the cognitive and psychological factors that influence how people interact with products.
Save
Comprehensive guide to interaction design. It covers topics such as user research, prototyping, and testing, and provides practical advice on how to design user interfaces that are both effective and enjoyable to use.
Provides a practical overview of UX management, covering topics such as UX strategy, governance, and metrics. It valuable resource for anyone looking to gain a deeper understanding of the role of UX management in organizations.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/7powls/identify
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Effort
2 hours
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Freedom Learning Group
Language
English
Good to know
Explores frameworks and ideas that help visualize and understand the user experience
Delves into empathy map theory and structure to create well-rounded maps
Builds on design thinking and principles to encourage practical application
Intended for learners looking to gain skills for retaining customers, assessing risk, and recognizing business opportunities
Taught by industry professionals with real-world experience in the field
Involves hands-on application using industry-standard tools like Miro, which offers opportunities for collaboration
Provides a practical and accessible introduction to empathy mapping and UX research
May require prior knowledge or experience in design thinking and user experience design
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