GenAI For Business Analysis: Fine-Tuning LLMs from Coursera

In this 2-hour project, you'll learn how to fine-tune the GPT-3.5 model using the OpenAI API in Python. You are an AI engineer employed by PulseNet, a telecommunications company that provides internet, television, and phone services. PulseNet operates with a large customer base and manages a substantial volume of daily inquiries, support requests, and product reviews. The company has received numerous complaints from customers, expressing dissatisfaction. PulseNet's objective is to enhance customer satisfaction by analyzing customer complaints more regularly to address and fix issues regarding their services. They require a Large Language model capable of extracting specific details from each complaint, including the topic, problem, and customer dissatisfaction index in real-time. This dissatisfaction index will range between 0 and 100, representing the level of customer anger derived from the complaint text. PulseNet has provided a dataset containing the latest 50 user complaints along with the extracted information in the desired format. Your role as an AI engineer is to use the OpenAI API and Python to fine-tune the GPT-3.5 model and retrain a new large language model (LLM) that is capable of extracting the necessary information from a given customer complaint in the desired format.

To get the most out of this course, you'll need access to the OpenAI API Key and a basic understanding of data analysis concepts, including data types, and data manipulation, along with some familiarity with Python. This course is for those who are experienced data analysts with at least a basic knowledge of Python and want to explore the exciting applications of generative AI in data analysis.

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Exploitation of GPT 3.5, a state-of-the-art AI language model that achieves human-like text generation and manipulation

Course targeted at those with basic Python knowledge and data analysis concepts seeking to apply generative AI in their work

Data extraction, analysis, and model training from customer complaints to enhance customer satisfaction

Step-by-step guidance on OpenAI API integration and GPT-3.5 model fine-tuning in Python

Prerequisites include basic Python knowledge and familiarity with data analysis techniques

Career center

Learners who complete GenAI For Business Analysis: Fine-Tuning LLMs will develop knowledge and skills that may be useful to these careers:

Data Analyst

Data Analysts collect, clean, and analyze data to extract insights that can help businesses make better decisions. This course can help you develop the skills you need to succeed as a Data Analyst, including data analysis, data visualization, and machine learning. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Machine Learning Engineer

Machine Learning Engineers design, develop, and maintain machine learning models. This course can help you develop the skills you need to succeed as a Machine Learning Engineer, including machine learning algorithms, natural language processing and deep learning. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Data Scientist

Data Scientists analyze data to extract insights and trends that can help businesses make better decisions. This course can help you develop the skills you need to succeed as a Data Scientist, including data analysis, data visualization, and machine learning. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Business Analyst

Business Analysts analyze business needs and develop solutions to improve business processes. This course can help you develop the skills you need to succeed as a Business Analyst, including data analysis, data visualization, and machine learning. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Natural Language Processing Engineer

Natural Language Processing Engineers develop and maintain Natural Language Processing models. This course can help you develop the skills you need to succeed as a Natural Language Processing Engineer, including natural language processing, deep learning, and machine learning. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Software Engineer

Software Engineers design, develop, and maintain software applications. This course can help you develop the skills you need to succeed as a Software Engineer, including programming, data structures, and algorithms. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Product Manager

Product Managers develop and manage products. This course can help you develop the skills you need to succeed as a Product Manager, including product management, market research, and customer feedback. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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UX Researcher

UX Researchers study how users interact with products and services. This course can help you develop the skills you need to succeed as a UX Researcher, including user research, research methods, and data analysis. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Quantitative Analyst

Quantitative Analysts use mathematical and statistical methods to analyze data and make predictions. This course can help you develop the skills you need to succeed as a Quantitative Analyst, including data analysis, machine learning, and financial modeling. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Data Engineer

Data Engineers design, build, and maintain data pipelines. This course can help you develop the skills you need to succeed as a Data Engineer, including data engineering, data warehousing, and data visualization. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Financial Analyst

Financial Analysts analyze financial data to make investment recommendations. This course can help you develop the skills you need to succeed as a Financial Analyst, including financial analysis, valuation, and portfolio management. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Operations Research Analyst

Operations Research Analysts use mathematical and statistical methods to solve business problems. This course can help you develop the skills you need to succeed as an Operations Research Analyst, including data analysis, optimization, and simulation. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Project Manager

Project Managers plan, execute, and close projects. This course can help you develop the skills you need to succeed as a Project Manager, including project management, risk management, and stakeholder management. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Risk Analyst

Risk Analysts identify, assess, and manage risks. This course can help you develop the skills you need to succeed as a Risk Analyst, including risk management, data analysis, and financial modeling. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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Business Intelligence Analyst

Business Intelligence Analysts collect, analyze, and interpret data to help businesses make better decisions. This course can help you develop the skills you need to succeed as a Business Intelligence Analyst, including data analysis, data visualization, and machine learning. The course will also help you build a portfolio of projects that you can use to showcase your skills to potential employers.

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GenAI For Business Analysis

Fine-Tuning LLMs

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