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Meaningful conversations

communicate what really matters

CRFT Productions and Sarah ROZENTHULER

Meaningful Conversations: Communicate What Really MattersTransform Difficult Conversations with Active Listening and Communication Confidence

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Meaningful Conversations: Communicate What Really MattersTransform Difficult Conversations with Active Listening and Communication Confidence

Do you ever avoid those tough conversations at work because you’re not sure how they’ll go? Or maybe you dive in, only to find yourself stuck, unable to navigate the complexities of the discussion? You're not alone—many leaders and employees struggle with having meaningful conversations. Whether it’s addressing conflict, providing feedback, or discussing sensitive topics, it can feel daunting. But what if you could approach these conversations with confidence and clarity? What if you knew exactly how to listen actively, speak with purpose, and achieve outcomes that benefit everyone?

This course is designed to give you the tools and confidence to engage in the conversations that really matter. Led by Sarah Rozenthuler, an award-winning business psychologist with over 20 years of experience, you’ll learn how to turn difficult conversations into opportunities for growth and connection. Through practical techniques, you’ll discover how to actively listen, ask open questions, and set a positive tone—all crucial skills for anyone in a leadership or team role.

You’ll learn how to manage the emotions that often get in the way of productive conversations and adapt your approach to suit different situations. Sarah will guide you through exercises to help you access your courage, handle challenges constructively, and speak with clarity. Whether you're working with employees, clients, or colleagues, you’ll walk away with the ability to communicate with confidence and purpose, strengthening relationships and fostering a more collaborative work environment.

Why let fear or hesitation hold you back? Communication is the foundation of great leadership and high-performing teams. By mastering the art of meaningful conversation, you’ll not only improve your personal effectiveness but also help build a culture of openness and trust within your organization.

Are you ready to transform your approach to difficult conversations? Sign up today and start communicating what really matters.

Enroll now

What's inside

Learning objectives

  • Gain confidence to tackle difficult conversations with clarity and purpose.
  • Master active listening techniques to foster understanding and connection.
  • Learn how to ask open questions that encourage deeper dialogue.
  • Manage emotions and handle challenges constructively during tough conversations.
  • Adapt your communication style to meet different people and situations.
  • Create win-win outcomes that strengthen relationships and drive results.

Syllabus

Introduction
Call Up Your Courage
Access your courage
Name your fear (and make it disappear!)
Read more
Weigh up whether to talk or not
Take action
Create A Safe Space
Become centred
Set yourself up for success
Ask open questions
Listen actively
Connect With Respect
Adapt your approach
Speak their language
Set a positive tone
Deal with challenge constructively
Speak Your Truth
Work out what you want
Find your opening
Speak with clarity
Find A Way Forward
Marshall your resources
Make it a win-win
Find closure
Conclusion
Mastering meaningful conversations

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Meaningful conversations: communicate what really matters with these activities:
Review Active Listening Techniques
Reviewing active listening techniques will help you better understand the core principles taught in the course and prepare you to engage more effectively in the exercises.
Browse courses on Active Listening
Show steps
  • Read articles or watch videos on active listening.
  • Practice active listening with a friend or family member.
  • Reflect on your strengths and weaknesses in active listening.
Review 'Difficult Conversations: How to Discuss What Matters Most'
Reading this book will provide a solid foundation for understanding the dynamics of difficult conversations and will complement the course material.
View Difficult Conversations: How to Discuss What... on Amazon
Show steps
  • Read the book 'Difficult Conversations'.
  • Take notes on key concepts and strategies.
  • Reflect on how you can apply these strategies in your own life.
Practice Role-Playing Difficult Conversations
Practicing role-playing will allow you to apply the techniques learned in the course in a safe and supportive environment, reinforcing your understanding and building confidence.
Show steps
  • Find a partner to practice with.
  • Choose a scenario from the course or create your own.
  • Role-play the conversation, focusing on active listening and clear communication.
  • Provide each other with feedback.
Four other activities
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Show all seven activities
Review 'Nonviolent Communication: A Language of Life'
Reading this book will provide a deeper understanding of empathetic communication and conflict resolution, complementing the course's focus on meaningful conversations.
View The Nonviolent Communication Book of Quotes on Amazon
Show steps
  • Read the book 'Nonviolent Communication: A Language of Life'.
  • Practice the four components of NVC: observations, feelings, needs, and requests.
  • Reflect on how you can apply NVC in your daily interactions.
Create a Personal Communication Style Guide
Creating a personal communication style guide will help you reflect on your communication strengths and weaknesses, and develop a plan for improvement based on the course's principles.
Show steps
  • Reflect on your past communication experiences.
  • Identify your communication strengths and weaknesses.
  • Develop a plan for improving your communication skills based on the course's principles.
  • Document your plan in a personal communication style guide.
Implement Communication Strategies in a Real-World Scenario
Implementing communication strategies in a real-world scenario will provide you with practical experience and allow you to see the impact of the techniques learned in the course.
Show steps
  • Identify a real-world scenario where you can apply the course's communication strategies.
  • Plan your approach, considering the specific context and individuals involved.
  • Implement your plan, focusing on active listening, clear communication, and emotional management.
  • Reflect on the experience and identify areas for improvement.
Mentor a Colleague on Communication Skills
Mentoring others will reinforce your understanding of the course material and allow you to share your knowledge and skills with others.
Show steps
  • Identify a colleague who could benefit from improved communication skills.
  • Offer to mentor them, sharing your knowledge and insights from the course.
  • Provide guidance and support as they practice and implement the course's techniques.
  • Reflect on your mentoring experience and identify areas for improvement.

Career center

Learners who complete Meaningful conversations: communicate what really matters will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Meaningful conversations: communicate what really matters.
Cover image
Difficult Conversations
Save
Focuses on the often-overlooked skill of receiving feedback effectively. It helps readers understand their emotional responses to feedback and develop strategies for learning and growing from it. This valuable complement to the course, as it addresses a crucial aspect of communication and personal development.
Difficult Conversations: How to Discuss What...
Paperback
$$
Difficult Conversations: How to Discuss What...
Paperback
$
Difficult Conversations: How to Discuss What...
Hardcover
$$
Difficult Conversations/10th Edition/Chinese edition
Paperback
$$
Difficult Conversations: How to Discuss What...
Kindle Edition
$$
Cover image
The Nonviolent Communication Book of Quotes
Save
Rosenberg's work emphasizes empathy, honesty, and clear communication of needs and requests. It provides a powerful approach to building understanding and resolving conflicts, which is highly relevant to the course's objectives. offers a philosophical and practical foundation for compassionate communication.
The Nonviolent Communication Book of Quotes
Kindle Edition
$$

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Effort
1.5 total hours
Via
Udemy
Instructors
CRFT Productions
Sarah ROZENTHULER
Language
English
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