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Microsoft

In this course, learners will analyze user needs and research and use those insights to make design choices. They will review design ideation techniques and use Design Thinking to generate create storyboards, user flow diagrams, and journey maps. Last, they will use information architecture principles to organize content for intuitive navigation.

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What's inside

Syllabus

User research and empathy building
This module focuses on the "Empathize" stage of the design thinking process. Learners will explore the importance of user research, various research methods, and how to build empathy with users through research data.
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Emphasizes user-centered design, which is standard in industry practice
Taught by Microsoft, a renowned name in design and technology
Develops user research and ideation skills, which are core for UX designers
Covers information architecture, a fundamental aspect of UX design
Includes hands-on training, providing practical experience

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Reviews summary

Foundational ux design from research to architecture

According to students, 'Designing for User Experience' is a largely positive course that provides a strong foundational understanding of UX principles. Learners appreciate its comprehensive coverage, moving from user research and empathy building through to design ideation and information architecture. Many highlight the course's effective application of Design Thinking, providing practical insights into creating storyboards, user flow diagrams, and journey maps. While highly praised for its clarity and accessibility, some note that the course offers a broad overview, suggesting it serves best as a strong starting point for beginners rather than a deep dive for experienced professionals.
Pacing and depth may suit beginners more than experts.
"While it's a great intro, I wished for more advanced topics and deeper dives into specific UX methods."
"As a beginner, I found the pacing perfect for absorbing new information, though some experienced peers might find it slow."
"The course is comprehensive but sometimes feels like a high-level overview rather than a deep dive, requiring additional self-study."
Content is presented clearly, making complex topics accessible.
"The lectures are very clear, and the examples provided truly helped cement my understanding."
"I appreciated the structured modules that made learning complex concepts manageable and engaging."
"The explanations of information architecture principles were exceptionally lucid and easy to follow."
Emphasizes applying Design Thinking to real scenarios.
"The way it breaks down Design Thinking and shows how to apply it step-by-step is incredibly useful."
"I found the sections on storyboarding and journey mapping particularly insightful and practical for my projects."
"The exercises really helped me understand how to translate user research into actionable design solutions."
Provides a solid basis for understanding core UX concepts.
"This course offers a fantastic introduction to UX design, covering all the essential stages thoroughly."
"I feel confident now that I have a solid grasp of UX principles, thanks to its well-structured modules."
"For someone new to the field, this is an excellent starting point; it lays out the fundamentals clearly."
Some aspects could benefit from updated industry examples.
"While the principles are solid, I felt some of the examples and tools mentioned could be more current."
"I'd love to see this course incorporate more recent case studies reflecting modern UX practices."
"The core concepts are timeless, but an update to reflect newer design trends would enhance its value."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Designing for User Experience with these activities:
Brush up on basic design principles
Strengthen your foundation in design principles to enhance your design decision-making.
Browse courses on Design Principles
Show steps
  • Review common design principles and best practices.
  • Analyze examples of effective design and identify their key features.
Read 'The Design of Everyday Things' by Don Norman
Gain insights into user-centered design from a classic text, 'The Design of Everyday Things'.
Show steps
  • Read the book and take notes on key concepts.
  • Identify examples of good and bad design in your own experiences.
Gather resources on design thinking
Build a collection of valuable resources on design thinking to support your learning.
Browse courses on Design Thinking
Show steps
  • Search for online articles, videos, and case studies.
  • Organize the resources into categories or subtopics.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Refine your research skills with practical exercises
Strengthen your ability to gather valuable insights through user research by engaging in guided exercises.
Browse courses on User Research
Show steps
  • Identify research objectives and target your audience.
  • Explore various research techniques (e.g., interviews, surveys).
  • Practice conducting user interviews and analyzing qualitative data.
Develop a design brief for a specific user problem
Synthesize your understanding by crafting a comprehensive design brief that clearly defines a user problem and potential solutions.
Show steps
  • Identify a specific user problem and conduct thorough research.
  • Analyze the research findings and define the key user needs.
  • Develop potential design solutions and evaluate their feasibility.
  • Create a written document that outlines the problem, user needs, and proposed solutions.
Design a storyboard based on user insights
Translate your understanding of user needs into a visual representation through the creation of a storyboard.
Browse courses on Storyboarding
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  • Sketch out potential user flows and scenarios.
  • Map out the key elements, actions, and transitions.
  • Use visuals, annotations, and descriptions to convey ideas clearly.
Participate in a design challenge
Put your skills to the test by participating in a design challenge and get feedback from experts.
Browse courses on Design Thinking
Show steps
  • Identify design challenges that align with your interests and capabilities.
  • Develop a concept and create a design submission.
  • Participate in the challenge and receive feedback from judges and peers.
Develop a user interface prototype
Apply your design thinking skills to create a tangible prototype, enabling you to visualize and test your design.
Browse courses on Information Architecture
Show steps
  • Select a design tool or software.
  • Translate user flows into a wireframe or low-fidelity prototype.
  • Conduct user testing and gather feedback.

Career center

Learners who complete Designing for User Experience will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Designing for User Experience.
This foundational text is essential for anyone beginning to explore UX. It introduces core concepts of user-centered design and the importance of understanding how people interact with objects and systems in their daily lives. While not solely focused on digital products, its principles are universally applicable and provide crucial prerequisite knowledge for any UX practitioner. It is widely considered a must-read classic in the field.
Considered the bible of Information Architecture, this book provides a comprehensive foundation in the principles and practices of IA. It covers organizing, labeling, navigation, and searching in digital environments. This is essential reading for anyone seeking a broad understanding and is often used as a textbook in academic settings and by professionals. The 4th edition updates the content for the modern, multi-channel digital landscape.
A concise and pragmatic guide to conducting user research. emphasizes doing just enough research to inform design decisions, focusing on practical methods and aल्लाह mindset. It's an excellent resource for gaining a broad understanding of UX research fundamentals and is highly recommended for anyone getting started with research.
Provides a foundational understanding of Design Thinking from the CEO of IDEO, a leading design firm. It explains the principles and process of Design Thinking and how it can be applied to drive innovation in various organizations and aspects of life. It's an excellent starting point for gaining a broad understanding of the topic. An updated edition was published in 2019.
Translates psychological principles into actionable design guidelines. It offers insights into how people see, read, remember, and think, providing a strong foundation in the human factors that underpin effective UX design. It's valuable for both gaining a broad understanding and deepening one's knowledge of user behavior. This book useful reference for understanding the 'why' behind many UX recommendations.
Considered a must-read for aspiring and professional storyboard artists, this book provides a structural approach to visual storytelling. Written by a veteran Disney artist, it covers techniques for conveying meaning with images and directing the viewer's eye, applicable to both live-action and animation. It serves as an excellent resource for deepening understanding and is often recommended in academic and professional settings.
Offers a comprehensive look at the mindset and practices of effective UX researchers. It covers planning research, conducting studies, analyzing data, and communicating findings to stakeholders. It's a valuable resource for those looking to deepen their understanding of UX research as a strategic function.
While not strictly a UX book, this practical guide to conducting effective customer interviews is invaluable for UX research. It teaches you how to ask questions that elicit honest and useful feedback, avoiding common pitfalls that lead to biased information. It is highly recommended for anyone involved in user research and provides essential skills for gathering accurate user insights.
This classic book on design explores the principles of human-centered design and how they can be applied to everyday objects.
Provides a comprehensive overview of user research methods, including observation.
Provides a comprehensive overview of user experience (UX) design principles and best practices, covering topics such as user research, prototyping, and usability testing.
Although focused on film directing, this book foundational text for understanding visual storytelling and shot composition, which are critical elements of storyboarding. It provides a detailed breakdown of cinematic techniques and valuable resource for deepening one's understanding of how storyboards translate to the screen.
A comprehensive handbook covering all aspects of planning, designing, and conducting usability tests. It provides detailed guidance and practical templates, making it a valuable reference for anyone involved in usability testing. It's suitable for both those new to testing and experienced practitioners looking to refine their skills.
Argues for the importance of Design Thinking in business strategy and achieving a competitive advantage. It's particularly relevant for those in business programs or working professionals looking to understand the strategic implications of Design Thinking.
This classic text introduces a powerful communication framework that emphasizes empathy as a core element for resolving conflict and building understanding. It's highly relevant for anyone interested in effective communication and conflict resolution, from high school to professional levels. It serves as a practical guide and is often used in workshops.
Offers practical advice and strategies for UX practitioners working in environments with limited resources or without a dedicated UX team. It covers a wide range of UX activities and provides guidance on advocating for UX within an organization. It's particularly useful for those looking to apply UX principles in challenging contexts.
Card sorting fundamental technique in Information Architecture for understanding how users group and categorize information. provides a detailed guide to planning, conducting, and analyzing card sorting studies. It's a valuable resource for deepening understanding of user-centered organization and is highly practical for practitioners.
Provides a comprehensive guide to quantitative UX research, focusing on collecting, analyzing, and presenting UX metrics. It's valuable for deepening understanding of how to measure user experience and demonstrate the impact of design decisions. It useful reference for researchers and designers looking to incorporate quantitative data into their work.
While not solely focused on storyboarding, this book crucial resource for developing the drawing and composition skills essential for effective storyboarding. It delves into creating dynamic and compelling images, which directly enhances the ability to create strong storyboards. It's highly recommended for deepening the artistic foundation needed for storyboarding.
Offers a practical guide to creating effective information architectures for digital spaces. It covers key IA design methods and strategies, including modern approaches. It is an up-to-date resource that can help deepen understanding and provide practical guidance for designing IA.
Written by the founders of IDEO, this book focuses on unlocking creativity, a crucial element of Design Thinking. It provides insights and exercises to help individuals and teams build confidence in their creative abilities and apply them to problem-solving.
Search critical component of Information Architecture. focuses specifically on the design of search systems and how to create effective search experiences for users. It's valuable for deepening understanding of a key IA element and is relevant for those working on large-scale websites or applications with robust search functionalities.
Provides a detailed guide to various user research methods, with a strong emphasis on observation and qualitative techniques. It covers planning and conducting research, analyzing data, and reporting findings. It's a valuable resource for deepening understanding of UX research practices.
Comprehensive reference of 125 key design principles, many of which are directly applicable to UX. It provides concise explanations and visual examples of principles from various disciplines, offering a broad understanding of fundamental design concepts that inform UX. It's a useful reference for designers of all levels.
Written by a leading researcher on empathy, this book explores the neuroscience of empathy and provides a seven-step method for increasing empathetic capacity. It's relevant for a wide audience interested in the science behind empathy and practical techniques for improving connection.
Explores the role of emotions in design and how they can be used to create more user-friendly products and services.
Serves as a practical guide to the storyboarding profession, offering valuable insights and 'rules of thumb' for creating professional-quality storyboards. It is particularly useful for those looking to work in the industry and provides a deeper understanding of professional practices.
Provides a broad introduction to empathy, exploring its history, its importance in various aspects of life, and practical ways to cultivate it. It's suitable for high school and undergraduate students seeking a foundational understanding. The author's work in founding the world's first Empathy Museum adds to its authority.
Explores common design patterns for search interfaces and experiences. It provides a deep dive into the design considerations for creating effective search systems and complements the theoretical understanding of search within IA with practical design patterns.
Provides a practical guide to creating information architectures for the web, focusing on deliverables and documentation. It's a useful resource for understanding the process of translating IA principles into tangible blueprints and is valuable for practitioners who need to create IA documentation. The second edition includes updates relevant to current practices.
Explores how Design Thinking can be applied to address complex social problems and drive innovation in the social sector. It provides case studies and practical insights for those interested in using Design Thinking for social impact.
Focuses on using data, specifically A/B testing, to inform design decisions and improve the user experience. It's highly relevant for contemporary UX practice, emphasizing a data-driven approach. It's valuable for deepening understanding of quantitative methods in UX and their application. While the ISBN provided is for an older edition, the content remains relevant for understanding the principles of A/B testing in UX.
Offers a structured course in storyboard design, covering fundamental principles, practical techniques, and exercises. It's suitable for beginners looking for a guided approach to learning storyboarding and helps solidify understanding through practice.
This playbook offers a comprehensive guide to applying Design Thinking for digital transformation. It's a relevant resource for understanding how Design Thinking intersects with contemporary digital challenges.
This recent book specifically addresses the role of empathy in contemporary leadership, particularly in navigating challenging times. It offers insights and practical actions for leaders to empower their teams through empathy. Highly relevant for professionals in leadership and management roles.
Takes a contemporary look at Information Architecture, considering how the field has evolved in the context of pervasive computing and the blending of physical and digital spaces. It's valuable for understanding the current state and future direction of IA and is suitable for those looking for a deeper, more theoretical exploration of contemporary topics.
Highlights the importance of storytelling in UX work, from understanding user needs to communicating design solutions. It provides techniques for using narratives to gain insights, share findings, and create more engaging experiences. It's valuable for both broadening understanding of UX methods and deepening skills in communication and empathy.
From a master of the comic book medium, this book delves into the art of visual storytelling through sequential images. It provides timeless principles of composition, pacing, and visual flow that are highly relevant to creating compelling storyboards. It's considered a classic in the field of visual narrative.
Focusing on the practical application of empathy in leadership and business, this book provides a framework and tools for using empathy to understand employees and build stronger teams. It's particularly useful for professionals and those in leadership development programs.
Explores the science of empathy and argues that it skill that can be developed and strengthened. It addresses the challenges to empathy in the modern world and offers strategies for fostering it on an individual and societal level. Relevant for all audiences interested in the potential of empathy to address social issues.
Companion to 'The Design Thinking Playbook,' this toolbox provides a detailed guide to various Design Thinking methods and tools. It serves as a practical reference for practitioners looking to deepen their understanding and application of specific techniques.

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