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Sara Milne, Head of Skills & Community in the Chief Technology Office shares how Lloyds Banking Group is building the bank of the future, today.

Sara Milne, Head of Skills & Community in the Chief Technology Office shares how Lloyds Banking Group is building the bank of the future, today.

What's inside

Syllabus

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Introduces learners to the concept of a "future bank," which is a highly relevant concept in the finance industry
Shares real-world insights and examples from Lloyds Banking Group, a reputable institution in the finance industry
Led by Sara Milne, Head of Skills & Community in the Chief Technology Office at Lloyds Banking Group, an expert in the field
Provides a unique perspective on the future of banking and the role of technology in shaping it

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Reviews summary

Keynote on future banking strategy

According to learners, Sara Milne's keynote offers a clear and inspiring vision of how Lloyds Banking Group is building the future, particularly regarding skill development and community building. Students found Sara to be an engaging speaker who articulates strategic direction well and provides valuable insights into industry trends. While appreciated for its high-level overview and real-world perspective from within Lloyds, some wished for more actionable detail, finding it occasionally too broad or specific to the group rather than offering broader takeaways.
Offers valuable real-world perspectives relevant to Lloyds Banking Group.
"The focus on practical application within Lloyds gives a good real-world perspective."
"It's useful if you're specifically interested in Lloyds; less so for broader industry takeaways."
"I appreciated the real-world perspective from inside Lloyds Banking Group."
Provides valuable insights into the future of banking and strategic direction.
"Sara Milne provided such a clear and inspiring vision of how Lloyds is approaching the future of banking."
"It was interesting for me to hear about digital transformation from an industry leader."
"I gained a better understanding of Lloyds' approach to tech and skills, great for understanding industry trends."
Sara Milne effectively conveys complex topics and inspires her audience.
"Sara is an engaging speaker who brings complex topics to life."
"Sara Milne provided such a clear and inspiring vision..."
"I found Sara's presentation quite insightful, she conveyed the importance of agility and community effectively."
Offers a broad strategic view but sometimes lacks granular details.
"I would have loved a bit more actionable detail, but as an overview, it was excellent."
"It felt a little broad at times, not diving deep into specific technical challenges or solutions."
"While informative, much of it felt like standard corporate strategy rather than truly unique insights, especially for broader industry takeaways."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Keynote with Sara Milne, Lloyds Banking Group with these activities:
Organize Course Materials and Notes
Stay organized and track your progress by compiling course materials, notes, and any additional resources in one central location.
Show steps
  • Create a dedicated folder or notebook for course materials
  • File lecture notes, handouts, and other resources systematically
  • Review your materials regularly to reinforce learning
Review Statistics and Data Analysis Concepts
Strengthen your foundation for the course by reviewing key concepts in statistics and data analysis.
Browse courses on Statistics
Show steps
  • Revisit textbooks or online resources on statistics
  • Practice solving statistical problems
  • Analyze sample datasets to reinforce your understanding
Read: The Innovator's Dilemma
Gain valuable insights into innovation and disruption in the business world by reading this classic book.
Show steps
  • Read the book thoroughly and take notes
  • Reflect on the concepts presented and their relevance to the banking industry
  • Discuss the book with peers or colleagues
Five other activities
Expand to see all activities and additional details
Show all eight activities
Tutorials: Blockchain in Banking
Expand your knowledge of blockchain technology and its applications in the banking sector by completing online tutorials.
Browse courses on Banking
Show steps
  • Identify reputable resources for blockchain tutorials
  • Select tutorials that align with your interests and goals
  • Follow the tutorials and complete the exercises
  • Apply your learnings to real-world banking scenarios
Peer Study Group: Discuss Banking Trends
Stay up-to-date with the latest banking trends and learn from others' perspectives by participating in peer study groups.
Browse courses on Banking
Show steps
  • Find a study group or create your own
  • Choose a specific banking trend to focus on
  • Discuss the trend, share insights, and ask questions
  • Summarize key learnings and share with the group
Project: Build a mock banking application
Develop a deeper understanding of the banking industry and practice your technical skills by building a mock banking application.
Browse courses on Banking
Show steps
  • Research and gather requirements
  • Design and plan the application
  • Implement the application's functionality
  • Test and debug the application
  • Deploy and present your application
Blog Post: Banking Innovation Showcase
Demonstrate your understanding and creativity by writing a blog post that showcases innovative banking practices or technologies.
Browse courses on Banking
Show steps
  • Identify a specific innovation in the banking industry
  • Research and gather information about the innovation
  • Write a well-structured blog post discussing the innovation
  • Share your post on relevant platforms or submit it to industry blogs
Presentation: Future of Banking
Develop your presentation skills and explore the future of banking by researching and presenting on a topic of your choice.
Browse courses on Banking
Show steps
  • Choose a specific topic related to the future of banking
  • Research and gather information
  • Create a presentation outline and slides
  • Practice and refine your presentation
  • Deliver your presentation to your classmates or a wider audience

Career center

Learners who complete Keynote with Sara Milne, Lloyds Banking Group will develop knowledge and skills that may be useful to these careers:
Chief Technology Officer
As Chief Technology Officer, you are responsible for ensuring that the technology used in your organization runs smoothly and seamlessly. You will need a strong understanding of technology, hardware, and software, as well as how to implement new systems. This course will help you build a foundation in these areas and provide insight into how technology is being implemented in the banking industry today.
Technology Manager
As Technology Manager, you will be responsible for managing the technology team and ensuring that all technology-related projects are completed on time and within budget. You will also need to stay up-to-date on the latest technology trends and ensure that your team is using the most cutting-edge tools.
Information Systems Manager
As an Information Systems Manager, you will be responsible for managing the organization's information systems and ensuring that they are aligned with the organization's business goals. You will need a strong understanding of information systems, as well as experience with managing teams of IT professionals.
Information Security Manager
An Information Security Manager is responsible for developing and implementing security measures to protect the organization's information assets. You will need a strong understanding of information security principles and experience with security technologies and tools.
Systems Analyst
As a Systems Analyst, you will be responsible for analyzing and designing new systems, as well as maintaining and upgrading existing systems. You will need a strong understanding of technology, as well as business processes, in order to ensure that the systems you create meet the needs of the organization.
Database Administrator
As a Database Administrator, you will be responsible for managing and maintaining the organization's databases. You will need a strong understanding of database management systems, as well as experience with database design and optimization.
Network Administrator
As a Network Administrator, you will be responsible for managing and maintaining the organization's networks. You will need a strong understanding of networking technologies, as well as experience with network design and optimization.
Software Engineer
As a Software Engineer, you will be responsible for designing, developing, and testing software applications. You will need a strong foundation in computer science and software development principles, as well as experience with the latest programming languages and technologies.
IT Auditor
As an IT Auditor, you will be responsible for auditing the organization's IT systems and processes to ensure that they are compliant with regulations and internal policies. You will need a strong understanding of IT auditing principles and experience with auditing tools and techniques.
IT Consultant
As an IT Consultant, you will be responsible for providing IT consulting services to clients. You will need a strong understanding of IT technologies and business processes, as well as experience with consulting and project management.
Data Scientist
As a Data Scientist, you will be responsible for collecting, analyzing, and interpreting data in order to help organizations make better decisions. You will need a strong foundation in statistics, machine learning, and data analysis techniques, as well as experience with big data technologies.
IT Support Specialist
As an IT Support Specialist, you will be responsible for providing technical support to users. You will need a strong understanding of IT technologies and experience with troubleshooting and problem-solving.
Business Analyst
As a Business Analyst, you will be responsible for analyzing business processes and systems in order to identify opportunities for improvement. You will need a strong understanding of business concepts, as well as experience with data analysis and software development techniques.
IT Operations Analyst
As an IT Operations Analyst, you will be responsible for monitoring and analyzing the organization's IT systems and processes. You will need a strong understanding of IT operations principles and experience with monitoring and analysis tools and techniques.
Project Manager
As a Project Manager, you will be responsible for planning, executing, and closing projects. You will need a strong understanding of project management principles and experience with project management software and tools.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Keynote with Sara Milne, Lloyds Banking Group.
Explores the challenges that established companies face when they try to innovate. It provides a framework for understanding why companies often fail to adopt new technologies and how they can overcome these challenges.
Introduces the Lean Startup methodology, which process for developing and validating new products and services. It provides a step-by-step guide for testing ideas, building prototypes, and getting feedback from customers.
Provides a comprehensive overview of agile software development principles, patterns, and practices. It covers the key concepts of agile development, such as Scrum, Kanban, and Test-Driven Development.
Provides a practical guide to implementing the Lean Startup methodology in large organizations. It covers the key challenges and opportunities that organizations face in adopting Lean Startup principles.
Argues that design thinking key competitive advantage for businesses in the 21st century. It provides a framework for understanding the design process and how it can be used to create innovative products and services.
Provides insights into the creative process from Pixar, one of the world's most successful animation studios. It covers the key principles of creativity, such as collaboration, experimentation, and iteration.
Identifies the five key skills that disruptive innovators possess. It provides a framework for understanding these skills and how they can be used to create innovative products and services.
Provides a comprehensive overview of the Lean Startup methodology. It covers the key principles of Lean Startup, such as build-measure-learn, and how it can be used to create successful businesses.
Provides a practical guide to design thinking. It covers the key steps of the design thinking process, such as empathizing with users, defining the problem, and brainstorming solutions.

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