Performance Management from Coursera

In this course, you’ll gain essential skills to effectively manage individual and team performance, ensuring optimal productivity and engagement. Through actionable strategies, you will learn how to address challenges like consistent lateness, poor performance, and motivation issues while enhancing communication during one-on-one meetings.

The journey begins with building actionable outcomes from one-to-one meetings and mastering techniques to handle employee challenges, such as managing poor performance and boosting commitment. You’ll explore practical models like AUCCC, SCOPE, and Lewin frameworks to structure conversations, tackle underperformance, and promote accountability.

In subsequent modules, you’ll dive deeper into motivation theories, effective communication strategies, and proven methods to manage experienced team members and improve morale. By introducing tools to enhance performance, you’ll learn to analyze results, drive change, and apply performance management as a systematic tool for success.

This course is ideal for team leaders, managers, and aspiring professionals looking to optimize team performance. No advanced experience is required, but a basic understanding of leadership concepts will be beneficial.

What's inside

Syllabus

Reviews summary

Practical performance management for leaders

According to learners, this course offers a highly practical approach to performance management, providing actionable strategies and useful frameworks like AUCCC and SCOPE. Students frequently highlight its relevance for managers and team leads, noting the valuable guidance on running effective one-on-one meetings and confidently handling poor performance. The content is often described as clear and well-explained, making it immediately applicable to daily work. While widely praised for its hands-on utility, some students felt the course lacked depth in certain theoretical areas, particularly regarding motivation, suggesting it's best suited for those seeking practical skills rather than a comprehensive academic study.

Concepts are easy to grasp.

"Excellent course content, presented in a clear and engaging way."

"The content is clear..."

"The strategies for handling poor performance and boosting commitment are practical and well-explained."

Introduces helpful models.

"Covers the core concepts well, and the frameworks introduced (like AUCCC) are practical."

"The AUCCC model was a good takeaway."

"Provides a good framework and practical tips."

"The frameworks are useful."

Addresses 1:1s and difficult talks.

"...actionable strategies for improving one-on-one meetings and addressing poor performance."

"The section on handling difficult conversations was particularly insightful."

"The guidance on running effective 1:1s and addressing underperformance is exactly what I needed."

"The strategies for handling poor performance and boosting commitment are practical and well-explained. The 1:1 meeting guidance is gold."

Provides tools for immediate use.

"I found the course extremely helpful! It provided practical tools and strategies I could immediately apply in my daily work."

"Excellent course content, presented in a clear and engaging way. I particularly appreciated the real-life examples and actionable strategies..."

"Fantastic course! Very actionable content, focusing on practical skills rather than just theory."

"A good, practical guide to performance management. Focuses on the 'how-to', which is great."

Some topics feel shallow.

"Some of the examples felt a bit generic, and I was hoping for more depth on motivational theories."

"While useful, I felt some topics could have been explored in more detail."

"Covered the syllabus topics, but I didn't find it particularly inspiring. The section on motivation felt shallow."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Performance Management with these activities:

Review Leadership Concepts

Show steps

Reviewing leadership concepts will provide a solid foundation for understanding the performance management strategies discussed in the course.

Browse courses on Situational Leadership

Show steps

Read articles or watch videos on different leadership styles.
Summarize the key principles of each leadership style.
Reflect on how these styles relate to performance management.

Follow Tutorials on Goal Setting Frameworks

Show steps

Following tutorials on goal-setting frameworks will help you learn how to set effective performance goals.

Show steps

Search for online tutorials on SMART goals or OKRs.
Follow the tutorials and practice setting goals using these frameworks.
Apply these frameworks to your own performance goals.

Read 'Radical Candor'

Show steps

Reading 'Radical Candor' will provide practical insights into effective communication and feedback techniques, crucial for performance management.

View Radical Candor: Fully Revised & Updated Edition... on Amazon

Show steps

Read the book 'Radical Candor'.
Identify key takeaways related to feedback and communication.
Reflect on how to apply these principles in performance management.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Role-Play Performance Review Scenarios

Show steps

Practicing performance review scenarios with peers will help you develop your communication and feedback skills.

Show steps

Find a partner to role-play with.
Develop scenarios based on common performance challenges.
Practice giving and receiving feedback in a constructive manner.
Provide each other with feedback on your performance.

Develop a Performance Improvement Plan Template

Show steps

Developing a performance improvement plan template will allow you to apply the concepts learned in the course to a practical tool.

Show steps

Research best practices for performance improvement plans.
Design a template that includes clear goals, action steps, and timelines.
Incorporate elements of the AUCCC and SCOPE models.
Get feedback on the template from peers or mentors.

Create a Presentation on Motivation Theories

Show steps

Creating a presentation on motivation theories will deepen your understanding of the concepts and how they apply to performance management.

Show steps

Research different motivation theories (e.g., Maslow, Herzberg).
Prepare slides summarizing each theory and its implications.
Present the material to colleagues or friends.

Read 'Drive: The Surprising Truth About What Motivates Us'

Show steps

Reading 'Drive' will provide a deeper understanding of motivation and how to apply it in performance management.

View Drive: The Surprising Truth About What... on Amazon

Show steps

Read the book 'Drive'.
Identify key takeaways related to motivation and engagement.
Reflect on how to apply these principles in performance management.

Career center

Learners who complete Performance Management will develop knowledge and skills that may be useful to these careers:

Performance Improvement Manager

Performance improvement managers analyze performance data, identify areas for improvement, and implement strategies to enhance productivity and efficiency. The course directly addresses the skills needed to manage poor performance and boost commitment, aligning perfectly with the goals of a performance improvement manager. The emphasis on analyzing results, driving change, and applying performance management as a systematic tool for success is extremely useful. You may find value in the actionable outcomes achievable from one-to-one meetings.

See salaries and explore the career path for Performance Improvement Manager

Team Leader

As a team leader, you guide a group of individuals toward common objectives, fostering collaboration and ensuring productivity. The course provided is ideal for team leaders, covering essential techniques and frameworks to manage, motivate, and develop team performance effectively. Actionable strategies to address challenges like lateness and poor performance are directly applicable. It may be useful to explore practical models like AUCCC, SCOPE, and Lewin frameworks to structure conversations, tackle underperformance, and promote accountability. If you are a team leader, this course may be useful.

See salaries and explore the career path for Team Leader

Training Manager

Training managers oversee the design, development, and delivery of training programs to improve employee skills and performance. The course is about teaching the essential techniques and frameworks to manage, motivate, and develop team performance effectively. Since you need to be able to teach best practices, this course may be useful. You may find the actionable steps and proven models for enhancing team efficiency, morale, and commitment to be particularly valuable.

See salaries and explore the career path for Training Manager

Sales Manager

Sales managers lead sales teams, setting quotas, and developing strategies to achieve sales targets. Managing individual and team performance is a core part of this role. The skills to effectively manage individual and team performance, ensuring optimal productivity and engagement, can lead to greater revenue. This course is ideal for sales managers. Learning how to address challenges like motivation issues while enhancing communication during one-on-one meetings are critical skills for sales managers.

See salaries and explore the career path for Sales Manager

Lead Consultant

Lead consultants guide client engagement, from kickoff to project completion. They often oversee project teams, ensuring each member performs optimally. Understanding team dynamics is central to the consultant's role. The strategies in this course—exploring motivation theories, communication strategies, and methods to improve morale—are useful. The techniques to address underperformance and foster accountability can improve a team's productivity. You may find the ability to analyze results, drive change, and apply performance management as a systematic tool for success to be valuable.

See salaries and explore the career path for Lead Consultant

Operations Manager

Operations managers oversee the daily activities of an organization to ensure efficiency and effectiveness. Understanding how to manage individual and team performance is crucial in this role. The strategies taught in the course—exploring motivation theories, effective communication strategies, and methods to improve morale—are extremely valuable. The knowledge gained from this course can help an operations manager analyze results, drive change, and apply performance management as a systematic tool for success. A mastery of actionable outcomes from one-to-one meetings helps operations managers succeed.

See salaries and explore the career path for Operations Manager

Project Manager

Project managers are responsible for planning, executing, and closing projects, often working with diverse teams. This role requires strong leadership and the ability to motivate team members to achieve project goals. The course’s focus on team performance, motivation theories, and effective communication strategies align strongly with the responsibilities of a project manager. A solid grasp of techniques to manage team performance effectively can result in improved productivity and outcomes. The course may be useful due to its inclusion of actionable steps and proven models for enhancing team efficiency, morale, and commitment.

See salaries and explore the career path for Project Manager

Human Resources Manager

A human resources manager oversees employee relations, ensuring policies and procedures are followed fairly and consistently. This role handles performance-related issues and strives to create a positive work environment. This course directly addresses the skills needed to handle employee challenges, manage performance, and boost commitment. The strategies for effective one-to-one meetings and proven models for enhancing team efficiency, morale, and commitment are valuable. You will learn techniques and frameworks to manage, motivate, and develop team performance effectively. This course may be useful for effectively managing performance-related aspects of the human resources function.

See salaries and explore the career path for Human Resources Manager

Business Partner

Business partners align HR practices with business objectives, requiring a comprehensive understanding of performance management. This course’s focus on building actionable outcomes from one-to-one meetings and mastering techniques to handle employee challenges makes it valuable. Because this course has actionable steps and proven models for enhancing team efficiency, morale, and commitment, business partners may find it useful for integrating HR processes with strategic goals. This course may be useful to analyze results, drive change, and apply performance management as a systematic tool for success.

See salaries and explore the career path for Business Partner

Management Consultant

Management consultants advise organizations on how to improve their performance and efficiency. This often includes assessing current practices and recommending strategies for improvement. This course, with its focus on enhancing team efficiency, morale, and commitment, directly aligns with the goals of a management consultant. The course's framework to manage, motivate, and develop team performance effectively will be valuable to consultants. It may also serve as a useful introduction to the field for aspiring consultants. The course may be useful when seeking to optimize team performance.

See salaries and explore the career path for Management Consultant

Employee Relations Specialist

Employee relations specialists mediate disputes and ensure fair treatment within the workplace. The skills taught in this course may be useful for handling employee challenges and improving communication, which are valuable in resolving conflicts and fostering positive relationships. This course may be useful because it addresses critical communication techniques, useful for conflict resolution. This also includes building actionable outcomes from one-to-one meetings and mastering techniques to handle employee challenges. The module on frameworks to structure conversations, tackle underperformance, and promote accountability may be useful.

See salaries and explore the career path for Employee Relations Specialist

Training and Development Specialist

Training and development specialists design and implement programs to improve employee skills and performance. Since the course emphasizes enhancing team efficiency, morale, and commitment, it may be useful for those in the training and development field. Practical models for structuring conversations, tackling underperformance, and promoting accountability are directly applicable to development programs. This course may be useful to hone the ability to analyze results, drive change, and apply performance management as a systematic tool, especially when designing training interventions.

See salaries and explore the career path for Training and Development Specialist

Project Coordinator

Project coordinators support project managers by handling administrative tasks, tracking project progress, and facilitating communication within the team. While this role is typically less focused on direct performance management, understanding team dynamics and communication strategies is valuable. The course may be useful because it addresses the techniques to handle employee challenges, such as managing poor performance and boosting commitment. You may also find value in the course's exploration of practical models like AUCCC, SCOPE, and Lewin frameworks.

See salaries and explore the career path for Project Coordinator

Business Development Manager

A business development manager focuses on growing a company through strategic partnerships and initiatives. While the role is externally focused, understanding internal team dynamics and performance is valuable. The course may be useful because it addresses how to manage individual and team performance, ensuring optimal productivity and engagement. Learning how to run productive one-to-one meetings, providing actionable steps, and using proven models is helpful. The ability to analyze results, drive change, and apply performance management as a systematic tool is valuable.

See salaries and explore the career path for Business Development Manager

Customer Success Manager

Customer success managers work to ensure customers achieve their desired outcomes while using a product or service. Retention starts with good morale. The skills to manage experienced team members and improve morale may be useful. This course may be useful for learning how to drive change, and apply performance management as a systematic tool for success.

See salaries and explore the career path for Customer Success Manager

Performance Management

Two deals to help you save

What's inside

Syllabus

Save this course

Reviews summary

Practical performance management for leaders

Activities

Career center

Reading list

Share

Similar courses