Cross-Cultural Communication: How To Flex Your Style from Udemy

What's inside

Learning objective

Learn how to communicate cross-culturally

Syllabus

In this section you will meet Lorraine and learn exactly what culture is!

Welcome to Cross-Cultural Communication!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in Cross-Cultural Communication. Lorraine will share the tools you will learn in this course.

In your own words, based on your definition of culture, select 5 different countries and describe their culture based on the information you have to date (without researching). Use your first impressions only.

In this section you will learn the importance of culture and how you perceive culture!

In this lesson you will learn exactly what culture is!

In this lesson you will learn about different definitions of culture from the perspective of countries; organizations; religious and communities.

In this lesson you will learn about your own mental models and the importance of putting them into perspective when thinking and collaborating with other cultures!

In this lesson you will learn about how intercultural cooperation and communication is important to the success of the work place and the global platform of business!

Using the 5 countries from Section 1, reflect on your perspective of those cultures and consider whether your perspective is based on facts or your assumptions as influenced by others.

Let's review what you learned in Section # 2

In this section we will explore the difference between culture and personality and the significance!

In this lesson we will define the characteristics of a cultural profile: dimensions of national cultures; differences according to region, ethnicity, religion, gender and class.

In this lesson you will learn about the cultural profile of gender!

In this lesson you will learn about the cultural profile of generation!

In this lesson you will learn about the cultural profile of social class!

In this lesson we will explore a personality profile, looking at the elements of human nature, our culture and our personalities.

In this lesson we explore the characteristics of personality: exploring DISC profiles and Myers- Briggs.

http://www.humanmetrics.com/cgi-win/JTypes2.asp

http://www.discoveryreport.com/DiscoveryReportForm_quick.php

Let's look at cultural profiles and personality profiles and the risk of stereotyping.

Categorize each of the listed characteristics as a personality trait or a cultural trait.

Let's review what you learned in Section # 3

In this section you will learn all about the various dimensions of national culture!

In this lesson we will look at Hofstede's model and the seven characteristics used to define and differentiate culture.

In this lesson you will gain an understanding of the culture of power distance as it relates to families, society and the work place.

In this lesson you will gain an understanding of culture through the importance of the needs of the individual versus the needs of the collective.

In this lesson you will gain an understanding of the roles as defined by masculinity and femininity and the role of gender in culture.

In this lesson you will gain an understanding of culture through its reaction to uncertainty.

In this lesson you will gain an understanding of culture through long and short-term orientation; future rewards versus tradition and preservation of 'face".

In this lesson you will gain an understanding of culture through the tolerance for gratification of desires related to life and the need to curb such gratification through social norms.

Using Hofstede's model, compare the 5 countries you selected in Exercise 1; Compare and consider the similarities and differences between them; If you wanted to engage a company in that country, what approach to communication would you want to take? GO TO THIS SITE TO TRY OUT THE MODEL YOURSELF: https://www.hofstede-insights.com/product/compare-countries/

Let's review what you learned in Section # 4

In this section you will learn how to communicate with different cultures and how and when to flex their styles to better communicate cross-culturally

In this lesson you will learn how about the verbal and non-verbal cues that may take place when communicating cross-culturally and how to build rapport.

In this lesson you will learn about the differences in food, pace, music, family values and education and how these aspects can tell you about a culture.

In this lesson you will learn how to model that culture and we'll look at examples of where and when to flex your style.

In this lesson we explore language and how to appropriately use language by simplifying the words that you use; what does simple language mean to you?

In this lesson we will look at knowing the cues and being ready to adapt to different ways of saying hello; the familiar, the formal, and the handshake vs the bow.

In this lesson we explore using caution when using expressions and idioms when communicating across cultures; do's and don'ts; understanding the use of your hands while speaking.

In this lesson we look at the speed at which you speak and how this may impact your ability to be understood; setting the right pace for your conversation; understanding the different definitions of on-time.

In this lesson you will gain an understanding about how to give feedback; when is it okay to be direct and when is it not?

Let's review what you learned in Section # 5

In this section we will review what you've learned in this course!

Lorraine shares her final words of wisdom

In order to receive CPE credit for this course, you must a) complete all course content, and b) pass this qualified assessment with 70% or greater.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches learners how to communicate with different cultures, which is a vital skill for companies that want to engage globally

Provides a strong foundation in the various dimensions of national culture, such as power distance, individualism, and masculinity

Taught by a seasoned expert with over 25 years of experience in cross-cultural communication

Highly relevant for professionals who work in international business or with diverse teams

Provides learners with tools and techniques to build rapport and communicate effectively with people from various cultures

Includes exercises and examples to help learners practice and apply the concepts

Reviews summary

Cross-cultural communications

This highly sought-after course is an excellent choice for anyone wanting to learn how to communicate effectively across cultures. From insights into defining culture and perceiving cultures to Hofstede's six dimensions of national culture, this course leaves no stone unturned. Additionally, this course provides learners with practical tips on building rapport with someone from any cultural background through effective use of language, appropriate expressions and gestures, and mindful observation of pace and timing.

The course empowers learners to communicate with confidence across cultures. It provides the knowledge, skills, and strategies necessary to navigate cultural differences effectively. With increased cultural awareness and competence, learners can build stronger relationships, avoid misunderstandings, and achieve their communication goals in any cultural context.

"The course empowers learners to communicate with confidence across cultures."

"It provides the knowledge, skills, and strategies necessary to navigate cultural differences effectively."

"With increased cultural awareness and competence, learners can build stronger relationships, avoid misunderstandings, and achieve their communication goals in any cultural context."

Throughout the course, there is a strong emphasis on developing cultural sensitivity. This involves recognizing and respecting cultural differences without judgment. It requires being open-minded, empathetic, and willing to learn about and adapt to new cultural perspectives. By cultivating cultural sensitivity, we can create inclusive and welcoming environments where everyone feels valued and respected.

"Throughout the course, there is a strong emphasis on developing cultural sensitivity."

"This involves recognizing and respecting cultural differences without judgment."

"It requires being open-minded, empathetic, and willing to learn about and adapt to new cultural perspectives."

The course provides a wealth of practical strategies for effective cross-cultural communication. It emphasizes the importance of understanding verbal and non-verbal cues, building rapport, using appropriate language, and adapting our communication style to different cultural contexts. By applying these strategies, we can bridge cultural gaps and foster meaningful connections.

"The course provides a wealth of practical strategies for effective cross-cultural communication."

"It emphasizes the importance of understanding verbal and non-verbal cues, building rapport, using appropriate language, and adapting our communication style to different cultural contexts."

"By applying these strategies, we can bridge cultural gaps and foster meaningful connections."

Geert Hofstede's model of national culture provides a framework for understanding cultural differences across countries. This model identifies six key dimensions: power distance, individualism vs. collectivism, masculinity vs. femininity, risk tolerance, long-term vs. short-term orientation, and indulgence vs. self-restraint. By comparing countries along these dimensions, Hofstede's model helps us predict and adapt to cultural variations.

"Hofstede's model of national culture provides a framework for understanding cultural differences across countries."

"This model identifies six key dimensions: power distance, individualism vs. collectivism, masculinity vs. femininity, risk tolerance, long-term vs. short-term orientation, and indulgence vs. self-restraint."

"By comparing countries along these dimensions, Hofstede's model helps us predict and adapt to cultural variations."

This course emphasizes understanding cultural profiles, which embody a shared set of values, beliefs, and behaviors within a specific cultural group. Cultural profiles encompass various dimensions, including national culture, organizational culture, religious culture, and generational culture. Recognizing and respecting these diverse cultural profiles is crucial for effective cross-cultural communication.

"Understanding cultural profiles is essential for effective cross-cultural communication, as they embody a shared set of values, beliefs, and behaviors within a specific cultural group."

"Cultural profiles encompass various dimensions, including national culture, organizational culture, religious culture, and generational culture."

"Recognizing and respecting these diverse cultural profiles is crucial for effective cross-cultural communication."

Career center

Learners who complete Cross-Cultural Communication: How To Flex Your Style will develop knowledge and skills that may be useful to these careers:

Interpreter

Interpreters translate spoken and written words from one language to another. They may work in a variety of settings, such as government, business, and healthcare. This course would be useful for interpreters because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, interpreters can gain the skills they need to be successful in their field.

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Cultural Anthropologist

Cultural anthropologists study the behavior, beliefs, and languages of different cultures. This course would be particularly relevant to cultural anthropologists because it provides a foundation in cross-cultural communication. The course covers topics such as verbal and non-verbal cues, how to build rapport with people from different cultures, and how to use language appropriately. By completing this course, cultural anthropologists can gain the skills they need to effectively communicate with people from all over the world.

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Peace Corps Volunteer

Peace Corps volunteers work in developing countries to promote peace and understanding. They may work in a variety of fields, such as education, health, and agriculture. This course would be useful for Peace Corps volunteers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, Peace Corps volunteers can gain the skills they need to be successful in their field.

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Cultural Consultant

Cultural consultants help organizations understand and adapt to different cultures. They may work with businesses, governments, or non-profit organizations. The course would be useful for cultural consultants because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, cultural consultants can gain the skills they need to be successful in their field.

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Multicultural Educator

Multicultural educators teach students about different cultures. They may work in schools, universities, or community organizations. This course would be useful for multicultural educators because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, multicultural educators can gain the skills they need to be successful in their field.

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Global Manager

Global managers oversee the international operations of their companies. They are responsible for developing and implementing strategies for growth and profitability. This course would be useful for global managers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, global managers can gain the skills they need to be successful in their field.

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Diplomat

Diplomats represent their countries abroad. They work to maintain relationships with other countries and to promote their country's interests. This course would be useful for diplomats because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, diplomats can gain the skills they need to be successful in their field.

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International Marketing Manager

International marketing managers are responsible for developing and implementing marketing strategies for international markets. This course would be useful for international marketing managers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, international marketing managers can gain the skills they need to be successful in their field.

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International Business Development Manager

International business development managers are responsible for developing and implementing strategies for growth and profitability in international markets. This course would be useful for international business development managers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, international business development managers can gain the skills they need to be successful in their field.

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Human Resources Manager

Human resources managers are responsible for managing the human capital of their organizations. They oversee employee relations, recruitment, and training. This course would be useful for human resources managers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, human resources managers can gain the skills they need to be successful in their field.

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Project Manager

Project managers plan, execute, and close projects. They may work in a variety of industries, such as construction, engineering, and software development. This course may be useful for project managers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, project managers can gain the skills they need to be successful in their field.

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Policy Analyst

Policy analysts advise governments and other organizations on public policy. They may work in a variety of fields, such as education, healthcare, and environmental protection. This course may be useful for policy analysts because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, policy analysts can gain the skills they need to be successful in their field.

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Public relations manager

Public relations managers manage the communication between organizations and the public. They may work for businesses, governments, or non-profit organizations. This course may be useful for public relations managers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, public relations managers can gain the skills they need to be successful in their field.

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Social Worker

Social workers help people cope with personal and social problems. They may work in a variety of settings, such as schools, hospitals, and community centers. This course may be useful for social workers because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, social workers can gain the skills they need to be successful in their field.

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Recruiter

Recruiters find and hire new employees for organizations. They may work in a variety of industries, such as technology, healthcare, and finance. This course may be useful for recruiters because it provides a foundation in cross-cultural communication. The course covers topics such as how to build rapport with people from different cultures, how to use language appropriately, and how to flex your style to better communicate cross-culturally. By completing this course, recruiters can gain the skills they need to be successful in their field.

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