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Network Troubleshooting and Tools

Ross Bagurdes
There are what feels like a near infinite number of moving parts in a data network, which means that when things go wrong, they often have cascading consequences that can prevent users from accessing the resources required to do their jobs. In this course,...
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There are what feels like a near infinite number of moving parts in a data network, which means that when things go wrong, they often have cascading consequences that can prevent users from accessing the resources required to do their jobs. In this course, Network Troubleshooting and Tools, you will learn techniques and tools for troubleshooting broken network components. First, you will learn how to use command line utilities like ipconfig, ping, nslookup, Nmap, and netstat. Next, you will learn how to use Wireshark to capture and examine an unencrypted website. Finally, you will learn to use iperf to measure the bandwidth of an internal network and use Nmap to run a port scan on a remote server. By the end of this course, you will know-how to troubleshoot and track down network problems, which are critical skills you must have as an engineer.
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Reinforces industry standard techniques and tools for troubleshooting network issues
Provides a strong foundation for learners new to network troubleshooting
Emphasizes practical hands-on experience through the use of tools like Wireshark and Nmap

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Activities

Coming soon We're preparing activities for Network Troubleshooting and Tools. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Network Troubleshooting and Tools will develop knowledge and skills that may be useful to these careers:
Network Administrator
Network Administrators manage and maintain computer networks for organizations. They may work with a variety of network technologies, including wired and wireless networks, routers, switches, and firewalls. This course provides a foundation in network troubleshooting and tools, which can be helpful for Network Administrators who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Computer Network Architect
Computer Network Architects design, build, and maintain data networks for organizations. They may work with a variety of network technologies, including wired and wireless networks, routers, switches, and firewalls. This course provides a foundation in network troubleshooting and tools, which can be helpful for Computer Network Architects who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Network Engineer
Network Engineers design, implement, and maintain computer networks for organizations. They may work with a variety of network technologies, including wired and wireless networks, routers, switches, and firewalls. This course provides a foundation in network troubleshooting and tools, which can be helpful for Network Engineers who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
IT Manager
IT Managers plan and direct the implementation of IT systems for organizations. They may work with a variety of IT technologies, including networks, servers, and databases. This course provides a foundation in network troubleshooting and tools, which can be helpful for IT Managers who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Security Analyst
Security Analysts identify and mitigate security risks for organizations. They may work with a variety of security technologies, including firewalls, intrusion detection systems, and antivirus software. This course provides a foundation in network troubleshooting and tools, which can be helpful for Security Analysts who need to troubleshoot and resolve network security issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network security problems quickly and efficiently.
Information Security Analyst
Information Security Analysts identify and mitigate security risks for organizations. They may work with a variety of security technologies, including firewalls, intrusion detection systems, and antivirus software. This course provides a foundation in network troubleshooting and tools, which can be helpful for Information Security Analysts who need to troubleshoot and resolve network security issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network security problems quickly and efficiently.
Cloud Architect
Cloud Architects design and implement cloud computing solutions for organizations. They may work with a variety of cloud technologies, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This course provides a foundation in network troubleshooting and tools, which may be helpful for Cloud Architects who need to troubleshoot and resolve network issues in their cloud environments. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. They may work with a variety of data sources, including databases, spreadsheets, and unstructured text. This course provides a foundation in network troubleshooting and tools, which may be helpful for Data Analysts who need to troubleshoot and resolve network issues that affect their data analysis work. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Web Developer
Web Developers design, develop, and maintain websites. They may work with a variety of web technologies, including HTML, CSS, and JavaScript. This course provides a foundation in network troubleshooting and tools, which may be helpful for Web Developers who need to troubleshoot and resolve network issues that affect their websites. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Software Developer
Software Developers design, develop, and maintain software applications. They may work with a variety of programming languages and technologies, including Java, Python, and C++. This course provides a foundation in network troubleshooting and tools, which may be helpful for Software Developers who need to troubleshoot and resolve network issues that affect their software applications. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Systems Analyst
Systems Analysts analyze and design computer systems for organizations. They may work with a variety of hardware and software technologies, including networks, servers, and databases. This course provides a foundation in network troubleshooting and tools, which can be helpful for Systems Analysts who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Computer Support Specialist
Computer Support Specialists provide technical support to users of computer systems. They may work with a variety of hardware and software technologies, including networks, servers, and databases. This course provides a foundation in network troubleshooting and tools, which can be helpful for Computer Support Specialists who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Database Administrator
Database Administrators manage and maintain databases for organizations. They may work with a variety of database technologies, including Oracle, MySQL, and SQL Server. This course provides a foundation in network troubleshooting and tools, which may be helpful for Database Administrators who need to troubleshoot and resolve network issues that affect their databases. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
Systems Engineer
Systems Engineers design, implement, and maintain computer systems for organizations. They may work with a variety of hardware and software technologies, including servers, storage, and networks. This course provides a foundation in network troubleshooting and tools, which can be helpful for Systems Engineers who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.
IT Auditor
IT Auditors evaluate the security and efficiency of computer systems for organizations. They may work with a variety of IT technologies, including networks, servers, and databases. This course provides a foundation in network troubleshooting and tools, which can be helpful for IT Auditors who need to troubleshoot and resolve network issues. By learning how to use command line utilities and Wireshark, students can gain the skills necessary to identify and fix network problems quickly and efficiently.

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Network Troubleshooting and Tools.
This practical guide provides a comprehensive overview of network troubleshooting tools and techniques. It covers topics such as using command-line utilities like ping and traceroute, capturing and analyzing network traffic with Wireshark, and using network monitoring tools to identify and resolve network issues.
Is the official study guide for the Wireshark Certified Network Analyst (WCNA) exam. It provides a comprehensive overview of Wireshark, including topics such as capturing and analyzing network traffic, using Wireshark filters, and troubleshooting network issues using Wireshark.
Comprehensive textbook on computer networking. It covers topics such as network architectures, protocols, and applications. It valuable resource for anyone who wants to learn more about the fundamentals of computer networking.
Classic reference on TCP/IP. It provides a detailed overview of the TCP/IP protocols, including topics such as IP addressing, routing, and transport protocols. It valuable resource for anyone who wants to learn more about the inner workings of TCP/IP.
Provides a comprehensive overview of network performance analysis. It covers topics such as network performance metrics, network monitoring tools, and network capacity planning. It valuable resource for anyone who wants to learn more about how to improve the performance of their network.
Practical guide to using Wireshark to troubleshoot network problems. It covers topics such as capturing and analyzing network traffic, using Wireshark filters, and troubleshooting common network issues such as connectivity problems, DNS issues, and routing issues.
Provides a comprehensive overview of network security. It covers topics such as network security threats, network security controls, and network security standards. It valuable resource for anyone who wants to learn more about how to protect their network from security threats.
Provides a comprehensive overview of cloud computing. It covers topics such as cloud computing concepts, cloud computing technologies, and cloud computing architectures. It valuable resource for anyone who wants to learn more about cloud computing.
Provides a comprehensive overview of network management. It covers topics such as network management concepts, network management tools, and network management best practices. It valuable resource for anyone who wants to learn more about how to manage their network.
Hands-on guide to using Wireshark to analyze network traffic. It covers topics such as capturing and analyzing network traffic, using Wireshark filters, and troubleshooting common network issues such as connectivity problems, DNS issues, and routing issues.
Provides a comprehensive overview of network performance optimization. It covers topics such as network performance metrics, network monitoring tools, and network capacity planning. It valuable resource for anyone who wants to learn more about how to improve the performance of their network.
Concise and easy-to-understand guide to TCP/IP. It covers topics such as IP addressing, routing, and transport protocols. It valuable resource for anyone who wants to learn more about the fundamentals of TCP/IP.

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