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SAP Support Activities and SAP MM sample Support Tickets

4.5 Filled star Filled star Filled star Filled star Half star
Based on 411 ratings
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Ganesh Padala

In this course, one can learn about the below topics

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In this course, one can learn about the below topics

  • The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

  • And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

  • Explained the level of tickets like L1, L2, and L3 based on the criticality

  • 30+ Real-Time sample Support Tickets are provided

  • Difference between the Criticality and the Priority of the tickets

  • Explained the difference between Core Team Members and the End Users

  • Different Support Tool names are given

  • Handling the tickets based on SLA

  • Planning the daily activities during Support Projects

  • Value addition to the Role

  • Different Tools in the Market are listed

  • Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.

  • Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided

  • Related Function Modules and role of a Functional consultant during Change Requests are explained

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What's inside

Learning objectives

  • Roles and responsibilities of an sap support consultant
  • Details about sla
  • Knowledge about change requests
  • Sample change requests with explanation
  • Sap mm sample support tickets with solutions

Syllabus

Roles of Support Consultant will be learnt by all Functional Consultants and Beginners. Change Requests will be learnt by SAP MM Beginners and Consultants
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Explores the roles and responsibilities of a support consultant, which is essential for those aiming to excel in SAP support roles
Provides insights into Service Level Agreements (SLAs) and ticket prioritization, which are crucial for managing support activities effectively
Includes over 30 real-time sample support tickets, offering practical experience in resolving common SAP MM issues
Covers change requests, including configuration and program-related changes, which are common tasks for SAP consultants
Explains the difference between criticality and priority of tickets, which is important for proper incident management
Includes a quiz on SAP MM skills, which allows learners to assess their understanding of the material covered

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Reviews summary

Sap mm support role and tickets

According to learners, this course provides a highly practical overview of the SAP Support Consultant role, particularly within the MM module. Students found the inclusion of real-time sample support tickets and change requests to be incredibly valuable, offering hands-on insight into daily tasks and problem-solving. The course is often described as clear and easy to understand, making it well-suited for beginners or those transitioning into a support role. While some more experienced professionals might find it basic, the course effectively covers essential topics like roles, responsibilities, SLAs, and ticket handling processes, equipping learners with a solid foundation for SAP MM support activities.
Covers relevant change request examples.
"The section on Change Requests provided good samples."
"Helpful examples of program and configuration related changes."
"Understanding the functional consultant's role in CRs was useful."
Direct and focused content on key tasks.
"The course is to the point and relevant."
"Doesn't get bogged down in unnecessary detail."
"Covers the essential aspects of support activities."
"I appreciate how focused it is on the practical support side."
Excellent starting point for beginners.
"This course is highly recommended for beginners."
"It is a good course for someone who is new to SAP support."
"Provides a solid foundation for those starting in MM support."
"Easy to understand, perfect for someone like me just starting out."
Course clearly defines support consultant roles.
"It clearly explained the roles and responsibilities of a support consultant."
"Good explanation on SLA's and different priorities."
"Helped me understand the difference between Core Team Members and End Users."
"The module on roles and daily activities is very informative."
Real-time sample tickets are a major highlight.
"The most helpful part was going through the sample tickets."
"Provides very good insight into real-time support tickets."
"Having access to the 30+ real-time sample Support Tickets is incredibly beneficial."
"The sample support tickets are practical and give a good idea of daily issues I might face."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in SAP Support Activities and SAP MM sample Support Tickets with these activities:
Review SAP MM Configuration Basics
Reviewing SAP MM configuration basics will help you better understand the solutions provided in the support tickets.
Browse courses on SAP Configuration
Show steps
  • Identify key configuration areas in SAP MM (e.g., purchasing, inventory management).
  • Review relevant documentation and training materials.
  • Practice configuring basic settings in a test environment.
SAP MM Handbook
Referencing the SAP MM Handbook will provide a deeper understanding of the concepts discussed in the course.
View Alter Ego: A Novel on Amazon
Show steps
  • Obtain a copy of the SAP MM Handbook.
  • Read relevant chapters related to the support tickets discussed in the course.
  • Use the book as a reference when encountering unfamiliar terms or concepts.
Practical Guide to SAP Material Management (MM)
Studying the Practical Guide to SAP Material Management will provide real-world context to the support tickets.
View Alter Ego: A Novel on Amazon
Show steps
  • Acquire the Practical Guide to SAP Material Management.
  • Focus on chapters related to areas covered in the support tickets.
  • Note practical examples and apply them to ticket resolution strategies.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Simulate Ticket Resolution
Practicing ticket resolution will help you develop problem-solving skills and become more efficient in handling support issues.
Show steps
  • Select a sample support ticket from the course materials.
  • Analyze the issue and identify potential solutions.
  • Document the steps required to resolve the issue.
  • Compare your solution with the solution provided in the course.
Document Common Support Issues
Creating documentation will reinforce your understanding of common support issues and improve your communication skills.
Show steps
  • Identify common support issues discussed in the course.
  • Create a document that describes each issue, its cause, and its solution.
  • Organize the document in a clear and concise manner.
  • Share your document with other students for feedback.
Answer Questions in Online Forums
Mentoring others by answering questions will solidify your understanding and improve your communication skills.
Show steps
  • Find online forums related to SAP MM and support topics.
  • Monitor the forums for questions that you can answer.
  • Provide clear and concise answers to the questions.
  • Be respectful and helpful in your interactions with other users.
Develop a Knowledge Base
Developing a knowledge base will help you consolidate your knowledge and create a valuable resource for future reference.
Show steps
  • Define the scope and structure of your knowledge base.
  • Gather information from the course materials and other resources.
  • Create articles that address common support issues and configuration topics.
  • Organize the articles in a logical manner and make them easily searchable.

Career center

Learners who complete SAP Support Activities and SAP MM sample Support Tickets will develop knowledge and skills that may be useful to these careers:
SAP Support Consultant
The role of an SAP Support Consultant involves providing technical and functional support to clients using SAP systems. With this course, you'll gain insights into the roles and responsibilities of a Support Consultant, including day to day activities and understanding of Service Level Agreements. You'll be exposed to sample support tickets, learning how to prioritize and handle them based on criticality and SLA. The course helps you understand the difference between core team members and end users, familiarizing you with various support tools and planning daily activities during support projects. Examining change requests, both configuration and program related, helps you handle related issues, and understand the high level technical information so you can better address new client requests. For aspiring SAP Support Consultants, this course offers a practical introduction to the field.
See salaries and explore the career path for SAP Support Consultant
SAP MM Consultant
The SAP MM Consultant specializes in the Materials Management module of SAP, responsible for configuring and customizing the system to meet specific business requirements. A course that provides insight into SAP support activities and SAP MM support tickets can be a significant asset. This course helps you understand the roles and responsibilities of a support consultant and how change requests are handled. The sample support tickets, quiz on SAP MM skills, and explanation of enhancements are directly relevant to the activities of an SAP MM Consultant. Understanding ECC and S/4HANA differences in material management offers additional value.
See salaries and explore the career path for SAP MM Consultant
SAP Technical Support
An SAP Technical Support professional is responsible for providing support and solutions related to change requests arising from SAP. In this course, you will learn about the roles and responsibilities of a support consultant, and different priorities. Moreover, you will study the different levels of tickets. This course will provide detailed information about SLA's. You will learn about SAP MM sample support tickets with solutions. The course will give you insights into how to deal with ECC and S/4 HANA material management support issues. You will be able to improve your technical skills and better serve your role.
See salaries and explore the career path for SAP Technical Support
Junior SAP Consultant
As a Junior SAP Consultant, you will be involved in supporting SAP systems, analyzing issues, and implementing solutions under the guidance of senior consultants. This course helps one learn about the roles and responsibilities of a Support Consultant, including understanding Service Level Agreements and handling tickets based on criticality. The sample support tickets give you real-world examples of common issues encountered in SAP environments. Also important may be the explanation of change requests as well as configuration, both configuration and program related. This course can help build a strong foundation for a successful career as a SAP Consultant.
See salaries and explore the career path for Junior SAP Consultant
SAP Business Analyst
An SAP Business Analyst works as a liasion between the business stakeholders and the SAP implementation team. This course can provide insight into the day to day activities of the support consultant. In particular, it may assist SAP Business Analysts in understanding the details of service level agreements and the handling of different priorities like very high, high, medium, and low. It may prove useful to understand the difference between criticality and priority of tickets. A familiarity with ECC and S/4HANA material management support issues may further increase understanding.
See salaries and explore the career path for SAP Business Analyst
Application Support Analyst
As an Application Support Analyst, you'll be responsible for providing technical support and troubleshooting for various software applications. This course helps build an understanding of SAP support activities including the roles and responsibilities of a Support Consultant and sample tickets. The insights into change requests, incident management, and the importance of SLAs may further enhance your ability to diagnose and resolve application related issues. Exposure to different support tools is also valuable for this role. A solid comprehension of these elements may enhance the efficiency of any Application Support Analyst.
See salaries and explore the career path for Application Support Analyst
SAP Functional Consultant
An SAP Functional Consultant specializes in the configuration and implementation of SAP modules to meet business requirements. This course, focused on SAP support activities and SAP MM sample tickets, provides insights into real-world support scenarios. Understanding the roles and responsibilities of a support consultant, along with the handling of change requests, helps you build well-rounded solutions. The course sheds light on SLAs, ticket prioritization, and the difference between core team members and end users. The provided solutions to sample tickets and explanations of enhancements will be especially helpful in understanding different scenarios.
See salaries and explore the career path for SAP Functional Consultant
Service Desk Analyst
A Service Desk Analyst provides first-line support to end-users, resolving technical issues and escalating complex problems to specialized teams. This course may prove useful in understanding the roles and responsibilities of an SAP Support Consultant. You may also find it helpful to learn about sample support tickets and how to handle them based on the criticality. Exposure to different support tools, learning to manage the tickets based on SLA, and understanding the difference between core team members versus end users are all beneficial. The course may enhance your ability to provide effective first-line support.
See salaries and explore the career path for Service Desk Analyst
IT Support Specialist
An IT Support Specialist provides technical assistance and troubleshooting for computer systems and software applications. This course helps build an understanding of SAP support activities, including the roles and responsibilities of a Support Consultant. This course may be useful as it introduces one to sample support tickets and the process of handling them based on SLA. Exposure to different support tools and the explanation of change requests may further help you resolve technical issues and support end users effectively. Understanding the difference between core team members and end users, plus the level of support they are entitled to, is also important.
See salaries and explore the career path for IT Support Specialist
SAP Analyst
An SAP Analyst utilizes SAP software to analyze business processes and provide solutions to improve efficiency. This course may be useful in understanding the support aspect of SAP implementations, including dealing with real-time support tickets and change requests. You'll gain an understanding of different priorities and Service Level Agreements, which helps you effectively troubleshoot and resolve issues. By learning about the roles and responsibilities of a Support Consultant, you can better collaborate with support teams to address client needs and implement system changes. In particular, the handling of program related changes may prove useful in enhancing your understanding of SAP program structure.
See salaries and explore the career path for SAP Analyst
Business Systems Analyst
A Business Systems Analyst analyzes an organization's systems and processes to identify areas for improvement and recommends technology solutions. This course may be useful as it provides practical exposure to real-time support tickets and change requests within an SAP environment. Understanding the different levels of tickets and priorities may help you better assess the impact of system issues on business operations. The insights into core team members versus end users may also help analysts gather requirements and communicate effectively with stakeholders. Finally, understanding Service Level Agreements may help one understand how to prioritize change requests in terms of business impact.
See salaries and explore the career path for Business Systems Analyst
SAP Trainer
An SAP Trainer develops and delivers training programs on SAP software to end users and consultants. This course helps one understand the roles and responsibilities of a Support Consultant. You'll be exposed to real-time sample support tickets, different priorities, and SLAs. Understanding these real world issues may help you develop realistic training scenarios and address common user questions. The explanations of change requests, configuration related and program related, may also give them more material to work with. Presenting the different support tools available can also help trainees learn how to access systems.
See salaries and explore the career path for SAP Trainer
SAP Implementation Consultant
An SAP Implementation Consultant guides organizations through the process of implementing SAP software solutions. This course may be helpful as it provides insights into the roles and responsibilities of a support consultant, offering a better understanding of the support aspect of deployments. The inclusion of sample support tickets helps one understand the kind of issues that could potentially arise, ensuring a smoother transition. Change requests, another topic covered in the course, are a major focus of implementations, and this may prepare you to manage such issues when they arise. Understanding the levels of support, as presented in this course, may further help prepare you for the role.
See salaries and explore the career path for SAP Implementation Consultant
SAP Project Manager
An SAP Project Manager oversees the planning, execution, and delivery of SAP implementation or upgrade projects. This course helps you understand the roles and responsibilities of Support Consultants, SLA's, and change requests. Understanding the different levels of support, priorities, and the difference between Core Team Members and End Users are crucial for effective project management. Insights into real-time sample support tickets and program-related change requests may help anticipate and mitigate potential issues during the project lifecycle. This course, in particular, may help with managing SAP implementations.
See salaries and explore the career path for SAP Project Manager
IT Systems Manager
An IT Systems Manager is responsible for the overall management and maintenance of an organization's IT systems. This course helps one understand the support aspect of SAP implementations, including dealing with real-time support tickets and change requests. Understanding of different priorities and Service Level Agreements may help in managing their own IT support teams effectively. The insights into core team members versus end users may also help in managing user access and security within the SAP environment. This course may be useful as it helps one understand SAP issues.
See salaries and explore the career path for IT Systems Manager

Reading list

We've selected 38 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in SAP Support Activities and SAP MM sample Support Tickets.
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Complete ABAP
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Provides a comprehensive guide to ABAP, covering a wide range of topics from basics to advanced concepts. It is suitable for gaining a broad understanding and also serves as a valuable reference for both beginners and experienced developers. It is often used as a foundational text in industry training.
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Configuring SAP S/4HANA Finance
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Comprehensive guide to configuring SAP S/4HANA Finance, covering key tasks from organizational structure to master data and functional areas like general ledger, accounts payable, and receivable. It provides step-by-step instructions and valuable reference for customizing SAP S/4HANA Finance. It is highly recommended for SAP consultants and key users and often serves as a reference work.
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ABAP RESTful Application Programming Model
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Dives deep into the ABAP RESTful Application Programming Model (RAP), which is the strategic programming model for cloud and on-premise S/4HANA development. It is essential for understanding contemporary development approaches in the SAP ecosystem. This key book for those working with modern ABAP.
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Sap Interactive Forms by Adobe, 2nd Edition
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Sap Interactive Forms by Adobe, 2nd Edition
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Materials Management with SAP S/4HANA
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This guide focuses on configuring and managing the Materials Management (MM) module in SAP S/4HANA. It covers essential processes like procurement, MRP, and inventory management, and includes step-by-step instructions for setting up organizational structures and master data. deep dive into the materials management component of SAP S/4HANA and is intended to be a one-stop reference guide.
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Clean ABAP
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Based on the principles of clean code, this book provides guidelines and best practices for writing maintainable, readable, and testable ABAP code. It is highly relevant for all levels of ABAP developers seeking to improve code quality. must-read for fostering good development habits.
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ABAP Development for SAP Hana
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Focused on optimizing ABAP applications for SAP HANA, this book is essential for understanding contemporary ABAP development in the context of in-memory computing. It covers topics like AMDP and CDS views, crucial for modern SAP landscapes. is particularly relevant for those working with or transitioning to SAP HANA.
ABAP Development for SAP Hana
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ABAP Development for SAP Hana
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Sales with SAP S/4HANA
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Provides expert guidance on configuring the Sales (SD) module in SAP S/4HANA. It covers organizational structure, master data (including customer-vendor integration), and key SD processes like pricing, sales order management, and shipping. The book was written to be used as reference and training material for those that want to understand this portion of the systems from both functional and technical perspectives.
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SAP ABAP Core Data Services
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SAP S/4HANA Financial Accounting Configuration
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Specifically addresses the configuration of Financial Accounting in SAP S/4HANA. It provides practical guidance and focuses on the configuration steps within an S/4HANA system. It useful resource for hands-on configuration tasks in FI. This book helps solidify an understanding of the topic by focusing on practical configuration steps.
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Available-to-Promise with SAP S/4HANA
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ABAP to the Future
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Core Data Services for ABAP
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Transportation Management with SAP S/4hana
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Quality Management with SAP
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Production Planning with SAP S/4HANA
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Configuring Plant Maintenance in SAP S/4hana
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Implementing Central Finance with SAP S/4HANA
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Materials Management with SAP ERP
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Quality Management with SAP S/4HANA
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Covers Quality Management in SAP ERP, including configuration, business process management, and integration. It's a comprehensive resource for understanding the QM module in the ECC environment, providing a solid foundation for those transitioning to S/4HANA QM. It is the best book available for SAP QM suitable for beginners without any SAP know-how.
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Workflow Management with SAP® WebFlow®
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Implementing SAP ERP Sales & Distribution
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Configuring Controlling in SAP ERP
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SAP SCM: APPLICATIONS AND MODELING FOR SUPPLY CHAIN...
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Focuses on SAP Supply Chain Management (SCM), particularly SAP APO. While not strictly a configuration guide for S/4HANA, it provides a deep understanding of SCM processes and how SAP supports them, which is crucial for effective configuration. It empowers readers to capitalize on the sophistication of SAP APO.
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Financial Accounting with SAP S/4hana: Business...
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Similar to the Controlling guide, this book focuses on Financial Accounting (FI) in SAP S/4HANA from a business user's point of view. It provides valuable context on the processes and functionalities that are configured in the system. provides a good overview of financial accounting in SAP S/4HANA.
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Financial Accounting with SAP S/4HANA: User Guide...
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Controlling with SAP S/4HANA: Business User Guide
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Provides a business user's perspective on the Controlling (CO) module in SAP S/4HANA. While not a deep dive into technical configuration, it explains the functionalities and processes, which is essential context for configuration specialists. It helps solidify an understanding of how controlling works within S/4HANA.
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ABAP Objects
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Considered a classic introduction to ABAP Objects, this book provides a solid foundation in object-oriented programming within the SAP environment. While older, the core principles covered are still relevant for understanding the evolution of ABAP. It's more valuable for historical context and foundational understanding than as a current reference.
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(Deutsch) ABAP Objects: ABAP-Programmierung mit SAP NetWeaver
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Sams Teach Yourself ABAP/4 in 21 Days
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Is often recommended as a beginner's guide to ABAP/4. While ABAP has evolved significantly since its publication, it can still provide a basic understanding of the language's fundamentals for absolute newcomers. It's more of a historical classic for getting started than a current comprehensive guide.
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SAP S/4HANA Finance
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Provides a high-level introduction to SAP S/4HANA, covering its key concepts, architecture, and functionalities across various modules. While not a configuration guide, it's an excellent starting point for gaining a broad understanding of the S/4HANA landscape before diving into specific configuration topics. This book is an introduction to learning SAP for beginners and business users.
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Using SAP S/4HANA
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This introductory book is aimed at beginners and business users of SAP S/4HANA. It provides a user-friendly overview of the system and its processes, which can help configuration specialists understand the end-user perspective and how their configurations impact daily operations. is an introduction to learning SAP for beginners and business users.
Using SAP S/4HANA: An Introduction to Learning SAP...
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Configuring SAP ERP Financials and Controlling
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Although older and based on SAP R/3, this book is considered a classic for understanding the foundational configuration of the FI and CO modules. While not suitable as a primary reference for S/4HANA, it offers valuable historical context and insight into core concepts. offers a thorough, hands-on tutorial for configuring the two most common R/3 modules.
Configuring SAP ERP Financials and Controlling
Hardcover
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Configuring SAP ERP Financials and Controlling
Kindle Edition
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Effort
8 total hours
Via
Udemy
Instructor
Ganesh Padala
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Explores the roles and responsibilities of a support consultant, which is essential for those aiming to excel in SAP support roles
Provides insights into Service Level Agreements (SLAs) and ticket prioritization, which are crucial for managing support activities effectively
Includes over 30 real-time sample support tickets, offering practical experience in resolving common SAP MM issues
Covers change requests, including configuration and program-related changes, which are common tasks for SAP consultants
Explains the difference between criticality and priority of tickets, which is important for proper incident management
Includes a quiz on SAP MM skills, which allows learners to assess their understanding of the material covered
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