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Microsoft Dynamics CRM
Customer Service
Streamline your customer service operations with Microsoft Dynamics. This course shows you how to use the essential customer service features of this CRM, including the interactive service hub. See how to create cases, add activities to the timeline, escalate issues, manage contacts, research in the knowledge base, and document resolutions. Learn how to use the dashboard to monitor and assess your service performance. Join Microsoft expert Gini von Courter in this course for step-by-step instructions and tips along the way.
Topics include:
- Working with records
- Configuring case forms
- Creating cases and merging cases
- Adding activities to the timeline
- Researching the knowledge base
- Monitoring the dashboard
- Managing queues
- Documenting solutions as articles
- Running and exporting reports
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 18m |
| Starts | On Demand (Start anytime) |
| Cost | $0/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Gini von Courter |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business IT & Networking Data Science Programming |
| Tags | Business IT Databases Enterprise Content Management Dynamics CRM |
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An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
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Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
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Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 18m |
| Starts | On Demand (Start anytime) |
| Cost | $0/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Gini von Courter |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business IT & Networking Data Science Programming |
| Tags | Business IT Databases Enterprise Content Management Dynamics CRM |
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