Communication & Presentation Skills from Udemy

Welcome to this communication skills program, where you are going to learn how to elegantly guide a conversation toward agreement and the key skills of effective communicators. You are going to learn how to prepare yourself for presentations that are going to be interesting and understandable to all people in the audience. You will learn how to make a well-formed speech, how to act on stage or in any conversation so that people can trust you, how to reframe and utilise responses from other people and form their answers in a way that is beneficial and meaningful to everybody. You are also going to learn about META programs that will tell you who the person in front of you is, and how you should talk to them in order to make them agree with you or to convince them of something. For example, if someone is a so-called 'matcher' who matches and uses the exact words you tell them, and your goal is to make them feel secure, you won't use words like fear or insecurity, but the exact words they use. If you have a mis-matcher in front of you on the other hand, you will know that whatever you say, they will find a counter example. If you say 'that's right', they will say - 'no, that's not right." If you know META programs then you will approach every person quite differently, depending on what their unique META programs are, thus achieving a meaningful and fruitful conversation. You will be able to read nonverbal cues and understand another person before they actually say something.

The topics from this course can be used in almost any situation – in education, in business, coaching, selling, speaking, talking to different people: family, friends, people on the street, and most importantly when negotiating, preparing conferences, presentations and masterclasses. Because those skills are going to help you in almost any area of life, I am very happy I can share my skillset with You. I hope you will enjoy this course, and that the techniques you will learn will soon become second nature to you. I'll see you in our first lesson.

What's inside

Learning objectives

And many other powerful communication skills
How to achieve agreement
How to build rapport with your listeners
Body language
How to avoid conflicts

How to make others understand you
How to conduct yourself in conversation & presentation
How to read people
How to read non-verbal cues

And many other powerful communication skills
How to achieve agreement
How to build rapport with your listeners
Body language
How to avoid conflicts
How to make others understand you
How to conduct yourself in conversation & presentation
How to read people
How to read non-verbal cues

Syllabus

Introduction

COMMUNICATION INTRO

Communication is everything

Words & Emotions

Representational Systems

Eye Patterns

META Programs

In this chapter You are going to learn how to achieve agreement by using the skills of reframing, sleight of mouth and Milton patterns model.

Agreement

Reframing & Frames

Sleight of Mouth

Milton Language Patterns

In this chapter You are going to learn how to form a well formed speech through various techniques and forms.

Well-formed Speech

What is Your Goal?

Who is Listening?

In this chapter You will learn how to conduct Yourself in front of an audience. You will learn about body language, and how to answer the questions from Your audience.

Body Posture

Utilisation & Questions

How can a coach help?

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches META programs, which may help learners understand different communication styles and tailor their approach to achieve better understanding and agreement with others

Explores techniques for reframing, sleight of mouth, and utilizing Milton language patterns, which are valuable tools for guiding conversations and achieving desired outcomes

Covers how to form a well-formed speech, including defining goals and understanding the audience, which are essential for effective communication in various settings

Examines body posture and non-verbal cues, which may help learners understand and interpret unspoken messages in conversations and presentations

Includes a chapter on how a coach can help, suggesting that learners may need additional support to fully master the techniques taught in the course

Focuses on representational systems and eye patterns, which may not be universally accepted or scientifically validated approaches to understanding communication styles

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Communication & Presentation Skills with these activities:

Review 'Never Be Lied to Again'

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Learn to detect deception through verbal and nonverbal cues to improve communication effectiveness.

View Never Be Lied To Again: How to Get the Truth In... on Amazon

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Obtain a copy of 'Never Be Lied to Again'.
Read the book, focusing on techniques for detecting deception.
Practice identifying deceptive cues in everyday conversations.

Review Basics of Nonverbal Communication

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Strengthen your understanding of nonverbal cues to better interpret and respond to others' communication.

Browse courses on Nonverbal Communication

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Find online resources or textbooks on nonverbal communication.
Review key concepts like facial expressions, body posture, and gestures.
Practice identifying nonverbal cues in videos or real-life interactions.

Practice Reframing Statements

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Enhance your ability to reframe statements to guide conversations towards agreement.

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Find examples of negative or challenging statements.
Practice reframing each statement in a more positive or neutral way.
Share your reframed statements with a peer for feedback.

Four other activities

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Create a Presentation on META Programs

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Solidify your understanding of META programs by creating a presentation explaining their application in communication.

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Research and gather information on different META programs.
Develop a presentation outline with key points and examples.
Create visually appealing slides to support your presentation.
Practice delivering the presentation to a friend or colleague.

Review 'Influence: The Psychology of Persuasion'

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Deepen your understanding of persuasion techniques to ethically influence others and achieve agreement.

View Influence, New and Expanded: The Psychology of... on Amazon

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Obtain a copy of 'Influence: The Psychology of Persuasion'.
Read the book, focusing on the six principles of persuasion.
Identify examples of these principles in real-world situations.
Consider how to ethically apply these principles in your own communication.

Analyze a Famous Speech

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Apply course concepts by analyzing a famous speech for effective communication techniques.

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Choose a famous speech to analyze.
Transcribe the speech and identify key communication techniques used.
Analyze the speaker's body language and nonverbal cues.
Write a report summarizing your findings and insights.

Tutor Other Students

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Reinforce your understanding of communication skills by helping other students learn the material.

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Offer to tutor other students in the course.
Prepare materials and examples to explain key concepts.
Provide constructive feedback and answer questions.

Career center

Learners who complete Communication & Presentation Skills will develop knowledge and skills that may be useful to these careers:

Coach

A Coach uses communication skills to guide individuals or groups toward achieving their personal or professional goals. A Coach needs to build rapport and trust quickly and be able to read the communication style of the person they are coaching. This course can help a Coach by developing skills such as building rapport, reading people, understanding verbal responses, and using the insights to reframe and achieve agreement with clients. The course also covers META programs, which enable a Coach to tailor communication approaches and enhance their effectiveness.

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Negotiator

A Negotiator works to find common ground and reach agreements in situations involving differing interests. It is a crucial role in many fields, demanding skill in communication to advance one's goals. This course will help a Negotiator learn to achieve agreement as well as techniques in reframing and using responses to one's advantage, thereby becoming a more effective negotiator. In addition, the course covers how to read people and their nonverbal cues, which are critical to a successful negotiation.

See salaries and explore the career path for Negotiator

Mediator

A Mediator helps parties in dispute reach a resolution through facilitated communication and negotiation. The role of a Mediator involves building trust, guiding conversations, and understanding different viewpoints, all of which overlap with the focuses of this communication course. Skills like achieving agreement, reframing, and utilizing responses, as well as learning how to read people and nonverbal cues are extremely valuable for a Mediator. This course can further help mediators to understand how to help parties reach resolutions more effectively.

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Consultant

A Consultant uses expertise to advise clients and is dependent on excellent communication abilities for eliciting client needs, presenting solutions, and building trust. The ability to read people and understand how to tailor a message is invaluable to a Consultant. This course on communication skills will help a Consultant to achieve agreement through reframing and also understand how to use responses to one's advantage. By improving presentation skills as well, this course will help a Consultant improve their ability to influence others.

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Trainer

A Trainer is responsible for designing and delivering educational programs, workshops, or trainings and thus relies on effective communication to impart knowledge, engage participants, and foster learning. This course can greatly assist a Trainer by focusing on how to prepare engaging presentations that are easy to understand, how to conduct oneself in front of an audience, and how to read and understand nonverbal cues of the learners. The course also covers structuring presentations, reading an audience, and handling questions effectively, which are all critical for a trainer's success.

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Sales Representative

A Sales Representative is responsible for building relationships with prospective clients to promote products and services. A Sales Representative needs exceptional communication skills to effectively persuade customers and close deals. The communication techniques taught in this course, such as understanding META programs to tailor conversation, active listening, and reframing, can be directly applied to enhance a Sales Representative's ability to connect with customers, handle objections, and achieve sales goals. Body language and nonverbal cues, taught in the course, further boost effectiveness in face-to-face customer interactions.

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Human Resources Specialist

A Human Resources Specialist works to manage employees, resolve conflicts, and ensure effective workplace communication. This role uses various communication methods to convey company policies, provide feedback, and mediate disagreements. The course on communication skills can enhance the effectiveness of a Human Resources Specialist, in particular, by improving their ability to conduct conversations, build rapport with employees, and help different parties communicate with each other. The course's focus on conflict resolution and reading cues makes it a useful resource for anyone in human resources.

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Project Manager

A Project Manager needs strong communication abilities to guide a team from project planning through execution, keeping all stakeholders aligned and informed. This course in communication skills fits very well with the needs of a project manager. The course teaches how to achieve agreement with a team and stakeholders, how to form a well constructed plan, and also how to handle the interpersonal aspects of teamwork, including reading the team and handling questions, which are essential skills for a project manager.

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Teacher

A Teacher is responsible for delivering instruction and fostering a learning environment. A Teacher relies heavily on highly effective communication skills to convey information and to engage students. A teacher would benefit from the communication skills taught in this course, such as making well formed speeches, understanding audience needs, and building rapport. The course also provides crucial information about how to handle questions and read people, which will help a teacher engage their students more effectively.

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Public Relations Specialist

A Public Relations Specialist cultivates a positive public image for their clients or organization through effective communication. This role involves crafting press releases, delivering presentations, and managing communications during crises. This course on communication skills may be useful for a Public Relations Specialist by providing a framework for understanding audience needs, tailoring messages for different personality types using META programs, and responding strategically to questions. The course also covers presentation techniques, body language, and building rapport, all of which are essential to success in public relations.

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Lobbyist

A Lobbyist advocates for specific causes or legislation and needs superior communication skills to influence policymakers. This role requires persuasive abilities and a strong grasp of interpersonal and group dynamics. This communication skills course may be useful for a Lobbyist because it improves understanding of how to make a well formed speech, achieve agreement through reframing, and also how to utilize verbal and nonverbal cues to one's advantage. These skills can help a Lobbyist build rapport and influence decisions effectively.

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Team Leader

A Team Leader guides a group toward shared objectives and relies on communication skills to motivate their team, delegate tasks, and provide constructive feedback. A Team Leader will enhance their ability to encourage team members, handle difficult conversations, and understand reactions by taking this communication skills course. The course focuses on how to achieve agreement, how to use responses, and how to understand a range of personality styles, all of which are useful to a Team Leader.

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Recruiter

A Recruiter finds, screens, and interviews potential job candidates. This role depends on strong communication skills to evaluate candidates, present opportunities, and foster positive relationships with prospective employees. The course on communication skills may be useful for a Recruiter to enhance their ability to build rapport, read people, and tailor their communication approach to individual candidates. The techniques taught in this course, such as reading nonverbal cues, can provide a Recruiter with valuable insights throughout the recruitment process.

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Marketing Specialist

A Marketing Specialist is responsible for crafting and communicating marketing messages that connect with a target audience. They need strong interpersonal skills to present ideas, collaborate with team members, and to understand customer needs. This course may be useful for a Marketing Specialist because it focuses on making presentations more engaging and understandable, and also on understanding different personality styles, including strategies for handling responses. This course can enhance a Marketing Specialist's ability to tailor their messages to be persuasive.

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Customer Service Representative

A Customer Service Representative interacts directly with customers to address concerns and questions. A Customer Service Representative must master a variety of communication techniques to respond to customer inquiries and offer solutions. This course may be useful for a Customer Service Representative, as it focuses on the use of language, active listening, and achieving positive outcomes in communication. The course's focus on building rapport and understanding different personality types can assist a Customer Service Representative in effectively resolving customer issues and fostering customer satisfaction.

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Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Communication & Presentation Skills.

Influence, New and Expanded

Save

Explores the psychology of persuasion and influence, providing insights into how people are influenced and how to ethically influence others. It directly relates to the course's objectives of achieving agreement and making others understand you. It offers a comprehensive framework for understanding the principles of persuasion, making it a valuable resource for anyone seeking to improve their communication skills. This book is commonly used as a reference by industry professionals.

Influence, New and Expanded: The Psychology of...

Hardcover

(中文) Influence, New and Expanded: The Psychology of...

Paperback

Never Be Lied To Again

Save

Provides practical techniques for detecting deception through verbal and nonverbal cues. It aligns perfectly with the course's focus on reading people and understanding non-verbal communication. It offers a deeper dive into the psychology of deception, supplementing the course material with real-world examples and actionable strategies. While not a core textbook, it serves as valuable additional reading for those seeking to enhance their ability to discern truth from falsehood.

Never Be Lied To Again: How to Get the Truth In 5...

Kindle Edition

Communication & Presentation Skills

What's inside

Learning objectives

Syllabus

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Activities

Career center

Reading list

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