Topics Covered
- Defining quality in construction and its importance to those who build and interact with buildings and infrastructure.
- The social, economic and human costs associated with poor quality.
- A history of quality management in construction and other industries
- The role and importance of training and education
- Legal and regulatory environment for quality management
- Putting quality into practice; methods, processes and systems.
- Changing an organisation to instill a culture of quality in construction
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