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Get Started with Empathy Mapping the User Experience in Miro

By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met.

To do this, you will gain hands-on experience applying design thinking, empathy, and context from the customer journey to create an empathy map in the Miro online visual collaboration platform for teamwork.

Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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What's inside

Syllabus

Get Started with Empathy Mapping the User Experience in Miro

By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches methods and knowledge about the design thinking process

Taught by instructors who have professional experience in the field

Develops UX research skills that are core skills for UX designers

Uses the Miro visual collaboration platform for teamwork

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Get Started with Empathy Mapping the User Experience in Miro with these activities:

Review Miro and empathy mapping basics

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Review essential skills in Miro and empathy mapping to strengthen understanding and prepare for deeper learning in the course.

Browse courses on Miro

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Explore Miro tutorial videos to familiarize yourself with the platform's features and functionality.
Create a practice empathy map to experiment with different elements and gain hands-on experience.

Conduct empathy interviews with diverse users

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Practice active listening and questioning techniques to gather valuable insights and perspectives from actual users.

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Identify potential participants who fit the target user profiles.
Prepare interview questions that focus on user needs, motivations, and experiences.
Conduct empathy interviews, actively listening and probing for deeper understanding.
Document and analyze interview findings to identify patterns and insights.

Develop an empathy map based on research and interviews

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Synthesize insights from empathy interviews and research to create a comprehensive empathy map that captures a deep understanding of the user.

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Organize and analyze interview data to identify key themes and patterns.
Create a draft empathy map using Miro or other visualization tools.
Refine and iterate on the empathy map based on feedback and further research.

Four other activities

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Explore case studies and best practices in empathy mapping

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Learn from real-world examples and industry best practices to enhance understanding of effective empathy mapping techniques.

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Review case studies of successful empathy mapping initiatives.
Analyze best practices for conducting empathy interviews and creating empathy maps.

Create a presentation to share empathy mapping insights

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Effectively communicate empathy mapping findings and insights to stakeholders through a well-crafted presentation.

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Develop a clear and engaging presentation structure.
Use data visualization and storytelling techniques to convey insights in a compelling way.
Practice and refine the presentation for clarity and impact.

Contribute to open-source projects related to empathy mapping

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Engage with the community and expand knowledge by contributing to open-source tools and resources for empathy mapping.

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Identify open-source projects that align with interests and skillset.
Review project documentation and code to understand its functionality and contribution opportunities.
Make meaningful contributions to the project, such as bug fixes, feature enhancements, or documentation improvements.

Lead a workshop or training session on empathy mapping

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Reinforce understanding and share knowledge by guiding others through the process of empathy mapping.

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Develop a training plan that covers key concepts and techniques.
Facilitate hands-on exercises and activities to provide practical experience.
Provide feedback and support to participants as they work through empathy mapping exercises.

Career center

Learners who complete Get Started with Empathy Mapping the User Experience in Miro will develop knowledge and skills that may be useful to these careers:

User Experience Researcher

User Experience Researchers study the behavior and interactions of users with a product or service. They conduct research to understand user needs, motivations, and behaviors. This course can help you develop the skills needed to conduct user research and create empathy maps, which are essential tools for understanding the user experience. The course will also provide you with hands-on experience using Miro, an online visual collaboration platform that is widely used by UX researchers to collaborate on projects.

See salaries and explore the career path for User Experience Researcher

Interaction Designer

Interaction Designers create the interface and user experience for products and services. They work closely with User Experience Researchers to understand user needs and create designs that are both user-friendly and aesthetically pleasing. This course can help you develop the skills needed to create prototypes, conduct user testing, and iterate on designs.

See salaries and explore the career path for Interaction Designer

Product Designer

Product Designers are responsible for the overall design and development of products. They work with engineers, marketers, and other stakeholders to bring products to life. This course can help you develop the skills needed to understand user needs, create prototypes, and manage product development.

See salaries and explore the career path for Product Designer

Service Designer

Service Designers create and improve services, such as customer service processes, healthcare systems, and educational programs. They work with stakeholders to understand user needs and create designs that are both effective and efficient. This course can help you develop the skills needed to conduct user research, create service blueprints, and evaluate service performance.

See salaries and explore the career path for Service Designer

Design Strategist

Design Strategists develop and implement design strategies for organizations. They work with leadership to align design with business goals and create a culture of innovation. This course can help you develop the skills needed to understand user needs, create design strategies, and manage design teams.

See salaries and explore the career path for Design Strategist

Customer Experience Manager

Customer Experience Managers are responsible for improving the customer experience across all touchpoints. They work with customers to understand their needs and create strategies to improve satisfaction. This course can help you develop the skills needed to conduct customer research, create customer journey maps, and implement customer experience programs.

See salaries and explore the career path for Customer Experience Manager

Market Researcher

Market Researchers collect and analyze data to understand consumer behavior. They use this information to develop marketing strategies and campaigns. This course can help you develop the skills needed to conduct market research, analyze data, and present findings.

See salaries and explore the career path for Market Researcher

Human Factors Engineer

Human Factors Engineers design products and systems that are safe, efficient, and user-friendly. They use their knowledge of human behavior and cognition to create designs that meet the needs of users. This course can help you develop the skills needed to understand user needs, conduct user testing, and evaluate design solutions.

See salaries and explore the career path for Human Factors Engineer

Usability Engineer

Usability Engineers evaluate the usability of products and services. They conduct user testing and make recommendations for improvements. This course can help you develop the skills needed to conduct user testing, analyze data, and present findings.

See salaries and explore the career path for Usability Engineer

Information Architect

Information Architects design and organize information so that it is easy to find and use. They work with content creators, designers, and developers to create websites, intranets, and other information systems. This course can help you develop the skills needed to understand user needs, create sitemaps, and organize content.

See salaries and explore the career path for Information Architect

Technical Writer

Technical Writers create documentation for products and services. They work with engineers, designers, and other stakeholders to create clear and concise documentation that helps users understand how to use products and services. This course can help you develop the skills needed to write user manuals, technical specifications, and other documentation.

See salaries and explore the career path for Technical Writer

Training Developer

Training Developers create and deliver training programs for employees. They work with subject matter experts to develop training materials and deliver training sessions. This course can help you develop the skills needed to understand user needs, create training materials, and deliver training sessions.

See salaries and explore the career path for Training Developer

Instructional Designer

Instructional Designers create and develop instructional materials, such as e-learning courses, webinars, and training manuals. They work with subject matter experts to develop learning objectives and create materials that are engaging and effective. This course can help you develop the skills needed to understand user needs, create instructional materials, and evaluate learning outcomes.

See salaries and explore the career path for Instructional Designer

Curriculum Developer

Curriculum Developers create and develop educational programs, such as school curricula, training programs, and online courses. They work with subject matter experts and educators to develop learning objectives and create materials that are engaging and effective. This course may be useful for developing the skills needed to understand user needs and create instructional materials.

See salaries and explore the career path for Curriculum Developer

Learning Experience Designer

Learning Experience Designers create and develop learning experiences, such as online courses, workshops, and simulations. They work with subject matter experts and educators to develop learning objectives and create materials that are engaging and effective. This course may be useful for developing the skills needed to understand user needs and create instructional materials.

See salaries and explore the career path for Learning Experience Designer

Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Get Started with Empathy Mapping the User Experience in Miro.

Things That Make Us Smart

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Helps to think about design from the user's perspective. It's a classic in the field of design thinking and a valuable read for anyone who wants to create products and services that are easy to use and enjoyable.

Get Started with Empathy Mapping the User Experience in Miro

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