Employee Relationship Management

Grant Ward

Do you want to create a work environment where employees feel valued, engaged, and motivated?

This intermediate-level, five-week course is designed for HR professionals who want to upskill themselves in the art of Employee Relationship Management (ERM).

In today's competitive landscape, fostering positive employee relationships is crucial for organisational success. This course equips you with the knowledge and tools to become an ERM champion, helping employees thrive and driving overall business performance.

**What you'll learn: **

What's inside

Learning objectives

Week 1: hearing the employee voice
Week 2: designing better jobs for better lives
Week 3: the good, the bad, and the ugly: how to resolve workplace conflict

Week 4: with fairness and care: handling disciplinary and grievance procedures effectively
Week 5: on behalf of the worker: employee representation and collective employment law

Week 1: hearing the employee voice
Week 2: designing better jobs for better lives
Week 3: the good, the bad, and the ugly: how to resolve workplace conflict
Week 4: with fairness and care: handling disciplinary and grievance procedures effectively
Week 5: on behalf of the worker: employee representation and collective employment law

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Employee Relationship Management with these activities:

Employee Relations Case Study Analysis

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Review key concepts, principles, and skills related to Employee Relations before delving into the course content.

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Identify a case study or scenario that illustrates a typical Employee Relations issue.
Analyse the case study using relevant ER principles and techniques.
Develop a solution or plan of action based on your analysis.
Reflect on the key principles and skills required to resolve the issue effectively.

Review conflict resolution techniques

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Refresh your conflict resolution abilities through practice to prepare for this course's content.

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Identify scenarios where conflict commonly arises in the workplace.
Practice using specific techniques such as active listening and reframing.
Role-play different conflict situations.

Analyze performance management case studies

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Improve your ability to analyze performance management situations and develop effective solutions.

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Identify and describe different types of employee behaviors and performance issues.
Review and analyze real-world case studies of performance management.
Develop and recommend appropriate performance management strategies.

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Performance Appraisal Simulations

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Practice conducting effective performance appraisals in a simulated setting to develop your skills in this crucial ER function.

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Prepare for the simulation by reviewing course materials on performance appraisal best practices.
Role-play a performance appraisal, taking turns as both the employee and the manager.
Seek feedback from your peers or instructor on your performance.
Identify areas for improvement and develop a plan for further skill development.

Online Training on Conflict Resolution

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Gain additional insights and techniques for managing conflict effectively in the workplace.

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Identify a relevant online training module or tutorial on conflict resolution.
Complete the training module, taking notes on key concepts and strategies.
Apply the learning from the training in your daily interactions and interactions with conflicts.
Share your experiences and insights with your peers or instructor.

In-Person Workshop on Employee Engagement

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Deepen your understanding of employee engagement strategies and best practices.

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Identify a relevant in-person workshop or event on employee engagement.
Attend the workshop and actively participate in discussions and activities.
Take detailed notes and identify key takeaways and insights.
Develop an action plan to implement the strategies and techniques you learned.

Prepare a presentation on ERM best practices

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Solidify your understanding of ERM best practices by researching and presenting on the topic.

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Research and gather information on the latest ERM best practices.
Develop a presentation outline and key supporting points.
Create visuals and handouts to enhance your presentation.
Practice delivering your presentation to gain confidence.

Participate in a virtual study group

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Enhance your learning by discussing course concepts and sharing insights with peers.

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Find and join a virtual study group related to the course.
Actively participate in discussions, ask questions, and share your perspectives.
Collaborate on assignments and projects to gain different perspectives.

Employee Relations Policy Proposal

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Apply your knowledge and skills to draft a comprehensive policy proposal that addresses a specific employee relations issue.

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Identify a pressing employee relations issue or area for improvement in your organization.
Research best practices and consult with experts to develop a policy proposal that addresses the issue effectively.
Write a clear and well-structured policy proposal, outlining the purpose, scope, and key provisions of the policy.
Present your proposal to your manager or HR department for feedback and implementation considerations.

Volunteer as a mentor to aspiring HR professionals

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Gain practical experience and reinforce your ERM knowledge by mentoring others.

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Partner with an organization or platform that connects mentors with mentees.
Provide guidance and support to mentees interested in developing their HR skills.
Share your knowledge, experiences, and best practices in ERM.