Design Thinking Tool Box

Join the " This course is ideal for you if you already have some basic knowledge of Design Thinking and would like to deepen, supplement or refresh your methodical knowledge.

If you are completely new to the topic, I recommend that you first do my "5 hours to get your certificate*:

3.5 hrs of video content to watch
approx. 55 min to complete the course assignments
approx. 5 min to complete the final test (quiz to test your knowledge)

What can you do after the course?

Solving challenges with Design Thinking, leading Design Thinking processes and facilitating Design Thinking workshops. After this course you will be well versed in design thinking processes. You can apply design thinking to challenges and also teach others. You are able to put together the appropriate methods for a design thinking process.

What are you getting?

You will receive complete step-by-step instructions on how to use Design Thinking to solve challenges in the areas of product, service, business, organizational and corporate strategy in a creative and agile way. You will get a variety of tried-and-tested methods and templates with which you can carry out a design thinking process independently and facilitate design thinking workshops. As with the Design Thinking crash course (also on Udemy), you can again work on your challenge in parallel (an option, not a must). The main focus of this course is to expand your methodological skills.

The course includes:

3.5 hrs of video content with a focus on design thinking methods
A downloadable course handout (pdf)
50+ relevant methods in the context of design thinking
25+ downloadable and reusable design thinking templates (pdf and ppt) - for working on a challenge at home, in your company or in a workshop - as a workbook and for use in workshops (I give you my permission for further use)
NEW: Brainstorming with Artificial Intelligence (AI) - Experiment with ChatGPT and other AI Tools
Numerous examples from Design Thinking projects in practice
My best practices for facilitating design thinking workshops
2 live design thinking interview examples (one good example, one bad)
Classification of design thinking in an agile strategy context (Stacey Matrix, BMC, Lean Canvas, agile project management)
Demonstration of prototypes examples from my consulting practice
Short tutorials and tool tips:
- NEW: ChatGPT and ai.boardofinnovation (brainstorming experimente)
- Balsamiq (wireframing)
- Figma (mockups)
- Bubble (no-code tool for advanced digital prototypes and minimum viable products (MVP))
- Sketch Noting (visualization technique)

The course covers 50+ relevant methods in the context of Design Thinking:

Statement starters, abstraction laddering, problem tree analysis, stakeholder mapping, market research, surveys, interviews, customer/stakeholder journey mapping, empathy map, personas, job to be done, silent brainstorming, brainwriting/brainwalking, association through images, evocative word method, brand Takeover, Plus 5, Crazy 8, Reverse Brainstorming, Hot Potato, Disney Method, 6 Hats, 3-6-5 Method, Swarm Design, New: Brainstorming with artificial intelligence (AI), Voting, Affinity Clustering, Bulls-Eye Chart, Idea Filter, Now-Wow-How, Impact -Effect, Paper Prototyping, Concept Poster, Storyboard, Moodboard, Gaddie Pitch, Scenario Game, Rapid Prototyping, Lego Prototyping, Wireframing, Mockups, Pretotyping, Minimum Viable Product, Testing by Observation, Testing by Questioning, Guerrilla Testing, Test Aloud, Timeboxing , Sketchnoting, Kanban, Business Model Canvas, Lean Canvas

Download the following 25+ reusable worksheets included (as ppt and pdf):

How-might-we (HMW) template
Abstraction laddering template
Problem tree analysis template
Stakeholder mapping template
Market analysis with questions cheat sheet
Interview template
Customer journey map template
Empathy map
Job-to-be-done template
Persona template
Template for brainstorming by association (pdf only)
Plus 5 templates
Crazy 8 templates
Disney template
6 thinking hats template
6-3-5 templates
Idea filter template
Impact-effort-matrix
Now-wow-how Matrix
Storyboard template
Concept poster
Gaddie pitch template
Pretotyping cheat sheet (pdf only)
Feedback template
Business model canvas (BMC) template
Lean canvas template

*Available Certificates upon Course Completition

To showcase your newly acquired knowledge upon completing the course, you have three options:

You can download the Udemy certificate of completition for free (no learning success verification).
You also have the option to request a more detailed Confirmation of Participation from Responsive Strategy for a small processing fee (no learning success verification).
If you require proof of achievement, you can opt in to add a 1:1 session with Julia Lettinger at the end of the course for an additional fee. Upon successful completion of the live session, we will issue you a Certificate of Achievement from Responsive Strategy as a confirmation of your learning success.

Why should you buy the course from me?

I'm Julia Lettinger, the founder of Responsive Strategy, a strategy and digital transformation consultancy in Berlin. I've been using Design Thinking for my customers for many years and I'm a big fan. That's why I've been teaching Design Thinking since 2017 through the Design Thinking & Agile Crash Courses Meetup Group I founded in Berlin, as a lecturer in Strategic Management at the HWR Berlin and on Udemy. In addition, I have been a Design Thinking Facilitator at the Silicon Valley Design Thinking Club and the

Go ahead and get the course, I look forward to welcoming you to my videos.

Best,

Julia

PS: If you don't like the course, you can get a refund within 30 days, of course. So just try it.

What's inside

Syllabus

Introduction and Background

Welcome to the Advanced Design Thinking course. This course is for you if you want to expand your methodological knowledge in the field of Design Thinking.

Summary of the application areas and basic principles of Design Thinking

Design Thinking is an umbrella term for a more customer-focused mindset.

Using the Stacey Matrix, you will learn when you can apply Design Thinking.

Learn how to formulate a good Design Thinking Challenge.

The How-Might-We format explained. With template.

Learn an exercise that allows you to question a challenge. With template.

Learn another exercise that allows you to question a challenge. With template.

What if you have several HMW questions?

Learn how to do a stakeholder analysis. With template.

What is the significance of classic market research and standardized surveys in Design Thinking?

Learn how to prepare a Design Thinking interview. With template.

Example of a not so successful Design Thinking interview.

Example of a successful Design Thinking interview.

Learn how to use a customer journey map in Design Thinking. With template.

Use empathy map and persona profiles for synthesis in design thinking.

What is the "job to be done" approach. With template.

Decide for whom you solve which challenge.

What is important in the ideate phase and what brainstorming principles are there.

Brainwriting, brainstorming and braindumping.

Which forms of brainstorming through association have proven successful?

Learn to use the Crazy 8 method in the ideate phase.

Learn team brainstorming and the Hot Potato method.

How do you combine the different methods?

From divergence to convergence: Filter ideas. With 4 templates.

Storyboard and mood board as prototypes.

Pitching as prototyping. With template.

Wireframing for the development of prototypes.

Mockups in prototyping.

Pretotyping instead of prototyping?

Collect feedback for your prototypes. With template.

How do you integrate Design Thinking workshops into everyday project work?

Timeboxing in Design Thinking.

Who do you bring into the team and when?

Which physical or virtual space do you choose?

Design Thinking Teamboards.

The importance of sketchnoting in Design Thinking.

Design Thinking in the context of agile project methods.

How does Design Thinking fit in with Business Model Canvas and Lean Canvas?

Test what you have learned

Send in your work results and receive a certificate of participation.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Expands methodological knowledge with over 50 design thinking methods, which is useful for experienced practitioners looking to broaden their toolkit

Includes 25+ downloadable and reusable design thinking templates, which can save practitioners time and effort in preparing for workshops and projects

Features tutorials on Balsamiq, Figma, and Bubble, which are helpful for creating wireframes, mockups, and MVPs during the prototyping phase

Requires some basic knowledge of Design Thinking, so learners completely new to the topic may need to take the introductory course first

Explores brainstorming with AI tools like ChatGPT, which may be of interest to practitioners looking to experiment with new technologies

Includes examples from design thinking projects in practice and best practices for facilitating workshops, which provides practical insights for real-world application

Reviews summary

Practical design thinking methods and templates

According to learners, this course offers a comprehensive toolkit of Design Thinking methods and valuable templates that can be immediately applied. Students highlight the practical focus, finding the collection of 50+ methods and 25+ templates particularly useful for their work and workshops. While many appreciate the broad coverage, some mention that the sheer number of methods means individual techniques are covered quite briefly, suggesting it's best suited for those with some prior Design Thinking exposure or as a reference. The quality of materials and the instructor's expertise are frequently praised.

Ideal for supplementing existing knowledge.

"This course is best suited if you already have a basic understanding of Design Thinking."

"As stated, it's great for deepening your methodological knowledge, maybe less so for total beginners."

"Due to the breadth, some methods are covered briefly, making it more of a toolbox than a deep dive."

"I found it an excellent resource to reference and expand my toolkit after taking an introductory course."

Focuses on applicable, real-world skills.

"I can already see how I will apply these methods in my work environment."

"The course is very practical, showing how to actually run Design Thinking processes and workshops."

"This course gives you concrete tools and strategies you can use immediately."

"The examples provided helped me understand how to apply the methods in practice."

Offers reusable, practical templates.

"The downloadable templates are a game-changer; I can start using them in my projects right away."

"Having access to 25+ templates in both PDF and PPT format is incredibly helpful."

"I especially liked the templates provided for customer journey mapping and brainstorming."

"The included templates are a great resource for facilitating sessions and documenting outcomes."

Provides a wide array of practical methods.

"This course provided a great overview of the many different methods available in Design Thinking."

"The collection of 50+ methods is incredibly useful for structuring workshops and ideation sessions."

"I appreciated getting introduced to so many techniques in one place; it really expanded my toolkit."

"I found the sheer number of methods covered to be a major strength of this course."

Depth is limited for each method.

"With so many methods, coverage of each is necessarily quite brief."

"I would have liked a bit more depth on how to facilitate some of the more complex techniques."

"The pace is fast because it covers so much ground; sometimes a bit more detail per method would help."

"It gives you the 'what' and 'how' at a high level for many methods, but less of the nuanced 'why' or facilitation tips."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Design Thinking Tool Box | 50+ Methods | 25+ Templates with these activities:

Review Agile Project Management Principles

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Reviewing Agile principles will help you understand how Design Thinking integrates with modern project management methodologies, as discussed in the course.

Browse courses on Agile Project Management

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Read articles or watch videos explaining Agile principles.
Summarize the key values and principles of the Agile Manifesto.
Reflect on how Agile methodologies can complement Design Thinking.

Read 'The Design of Everyday Things' by Don Norman

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Reading this book will give you a solid foundation in user-centered design, which is essential for Design Thinking.

View Things That Make Us Smart: Defending Human... on Amazon

Show steps

Read the book, focusing on the principles of usability and user-centered design.
Take notes on key concepts and examples.
Reflect on how these principles apply to the Design Thinking methods covered in the course.

Apply Design Thinking to a Personal Challenge

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Applying Design Thinking to a real-world problem will solidify your understanding of the methods and templates covered in the course.

Show steps

Identify a personal challenge you'd like to solve.
Work through each phase of the Design Thinking process, using the methods and templates from the course.
Document your process and reflect on your learnings.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Create a Sketchnote Summary of a Design Thinking Method

Show steps

Creating a sketchnote will help you visualize and internalize the steps of a specific Design Thinking method.

Show steps

Choose a Design Thinking method from the course.
Review the method and identify its key steps and concepts.
Create a sketchnote that visually summarizes the method.

Read 'Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days' by Jake Knapp

Show steps

Reading this book will provide a practical guide to running Design Sprints, a condensed version of Design Thinking.

View Sprint: How to Solve Big Problems and Test New... on Amazon

Show steps

Read the book, focusing on the Design Sprint process.
Identify the key activities and roles in a Design Sprint.
Consider how you could apply the Design Sprint methodology to your own projects.

Develop a Prototype Using a No-Code Tool

Show steps

Developing a prototype using a no-code tool will allow you to quickly test and iterate on your ideas without needing extensive coding knowledge.

Show steps

Choose a no-code tool like Bubble or Figma.
Select an idea from your Design Thinking project.
Create a functional prototype of your idea using the no-code tool.
Test your prototype with potential users and gather feedback.

Mentor a Beginner in Design Thinking

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Mentoring someone else will reinforce your understanding of Design Thinking principles and methods.

Show steps

Find someone who is new to Design Thinking.
Explain the basic principles and methods of Design Thinking.
Guide them through a simple Design Thinking exercise.
Provide feedback and answer their questions.

Career center

Learners who complete Design Thinking Tool Box | 50+ Methods | 25+ Templates will develop knowledge and skills that may be useful to these careers:

Service Designer

Service designers focus on improving and innovating service experiences across various touchpoints. This course helps service designers by introducing them to a comprehensive set of design thinking methods and templates. The service designer may be looking for ways to improve customer satisfaction. The course's focus on understanding customer needs, generating ideas, gives the service designer a strong ability to design more effective services. The course covers customer journey mapping, prototyping, and testing, all essential for service design projects. Templates for stakeholder mapping help to align services with business needs. This course helps service designers enrich their service offerings.

See salaries and explore the career path for Service Designer

User Experience Designer

User experience designers focus on creating intuitive and enjoyable experiences for users interacting with digital products. This course helps user experience designers expand their knowledge of user-centered design methodologies. The course's emphasis on empathy, ideation, and prototyping directly enhances a user experience designer's ability to create effective designs. The course covers prototyping tools such as Balsamiq and Figma. With the hands-on templates provided and focus on rapid prototyping, the user experience designer understands how to create seamless experiences for users. This course helps user experience designers improve their skillset.

See salaries and explore the career path for User Experience Designer

Product Designer

Product designers are responsible for the user experience of a product, from initial concept to launch. This course helps product designers refine their approach. Product designers can make use of the course material in their work. The focus on user feedback in the course can help with product validation. This course can help product designers improve outcomes.

See salaries and explore the career path for Product Designer

Design Strategist

Design strategists help organizations align design with business goals, identifying opportunities for innovation and growth. This course helps design strategists develop a strong understanding of design thinking methodologies. The course provides a variety of methods for design strategists to utilize. Design strategists learn customer-centric approaches and can use the information to develop effective strategies. The course's focus on agile strategy, business model canvas, and lean canvas helps strategists align design initiatives with business needs. The course can help design strategists learn to implement effective strategies.

See salaries and explore the career path for Design Strategist

Product Manager

Product managers define the strategy, roadmap, and feature set for a product. This course helps product managers become well-versed in design thinking processes. The core of design thinking emphasizes understanding customer needs and iterating on solutions, which aligns with the responsibilities of a product manager to create user-centric products. Templates for customer journey maps, empathy maps, and persona profiles help product managers deeply understand their target users. The course covers prototyping and testing methodologies like paper prototyping, storyboarding, and guerrilla testing, assisting product managers to validate product ideas. This course may be helpful for product managers looking to enhance their product development skillset.

See salaries and explore the career path for Product Manager

Corporate Trainer

Corporate trainers develop and deliver training programs to enhance employee skills and knowledge. This course helps corporate trainers with design thinking methods for creating engaging training sessions. Corporate trainers are trained to create more engaging and effective training programs. The course equips trainers with design thinking tools for the workplace. The corporate trainer learns to meet the needs of stakeholders.

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Workshop Facilitator

Workshop facilitators lead interactive sessions to help groups achieve specific goals, such as brainstorming ideas or solving problems. This course helps workshop facilitators master design thinking methods and techniques. With the course, the workshop facilitator learns how to lead interactive sessions and promote collaboration. The downloadable templates and step-by-step instructions enable facilitators to structure workshops effectively. The course is designed to improve workshop skills. The facilitator can learn to bring design thinking principals to life.

See salaries and explore the career path for Workshop Facilitator

Design Educator

Design educators teach design principles and methodologies to students or professionals. This course helps design educators enrich their curriculum with practical design thinking tools and methods. Design educators can have a big impact in academic settings. The course's templates will help design educators make a difference. This course can improve teaching abilities.

See salaries and explore the career path for Design Educator

User Researcher

User researchers conduct studies to understand user behavior, needs, and motivations. This course helps user researchers gain practical insights into design thinking methodologies. The course emphasizes the empathize phase of design thinking, providing researchers with tools such as stakeholder analysis, interviews, and customer journey mapping. The course can help user researchers understand how to use interviews to gather data from participants. The material can help user researchers develop a deeper understanding of users.

See salaries and explore the career path for User Researcher

Innovation Consultant

Innovation consultants guide organizations in developing new products, services, and business models. This course helps innovation consultants by providing them with a toolbox of design thinking methods and templates. The emphasis on creative problem-solving, ideation, and prototyping in this course directly translates to the consultant's ability to facilitate innovation workshops and guide clients through the design thinking process. The course provides structure and methods such as brainstorming, reverse brainstorming, and the Disney method. These methods equip consultants with the tools needed to drive innovation within client organizations. This course may offer a foundation for consultants looking to implement effective strategies.

See salaries and explore the career path for Innovation Consultant

Innovation Manager

Innovation managers are responsible for fostering a culture of innovation within an organization and driving the development of new ideas. This course assists innovation managers by providing them with practical tools and methods for facilitating innovation. The focus on design thinking processes equips innovation managers with a structured approach to problem-solving and opportunity identification. Brainstorming techniques, idea filtering, and prototyping methods can be directly applied to innovation initiatives. Innovation managers can learn from the course how to implement design thinking principles into their innovation framework. This may lead to more effective solutions.

See salaries and explore the career path for Innovation Manager

Design Researcher

A design researcher focuses on understanding user needs and behaviors, which directly aligns with the principles taught in this course. This course helps design researchers learn methods for empathizing with users, defining problems, and testing prototypes. The systematic approach to understanding user needs, as covered in the course, builds a strong foundation for a design researcher to conduct effective research and generate actionable insights. Topics such as stakeholder mapping, customer journey mapping, and empathy mapping equip design researchers with essential tools. Interview techniques are covered in the course alongside practical examples. Overall, this course may be helpful for design researchers seeking a structured approach to problem-solving and a toolkit of methods.

See salaries and explore the career path for Design Researcher

Instructional Designer

Instructional designers create engaging and effective learning experiences. This course helps instructional designers to apply design thinking principles to create learner-centered content. The course will help instructional designers empathize. The course is very helpful for instructional designers looking to create more engaging learning experiences.

See salaries and explore the career path for Instructional Designer

Business Analyst

Business analysts are responsible for identifying business needs and recommending solutions that deliver value to stakeholders. This course helps business analysts to apply design thinking methods to understand stakeholder needs and generate innovative solutions. The course can also help business analysts improve their understanding of user-centric approaches. The emphasis on design thinking helps them add more perspectives. The course provides business analysts with tools to address complex challenges.

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Chief Technology Officer

Chief technology officers oversee the technological resources of an organization and align them with the strategic goals. This course helps chief technology officers embrace design thinking as a framework for innovation and customer-centric product development. The course ensures that the CTO is prepared to face challenges. The CTO can then bring a refined approach to their stakeholders. This course can help chief technology officers lead effectively.

See salaries and explore the career path for Chief Technology Officer

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Design Thinking Tool Box | 50+ Methods | 25+ Templates.

Things That Make Us Smart

Save

Provides a foundational understanding of user-centered design principles, which are crucial for effective Design Thinking. It emphasizes the importance of usability and intuitive design, concepts that directly relate to the empathize and define phases of the Design Thinking process. Reading this book will give you a deeper appreciation for the user's perspective and how to create solutions that truly meet their needs. It commonly used reference text in design courses.

Things That Make Us Smart: Defending Human...

Kindle Edition

Sprint

Save

Offers a practical, step-by-step guide to running a Design Sprint, a condensed version of the Design Thinking process. It provides valuable insights into rapid prototyping and testing, which are essential skills for Design Thinking practitioners. Reading this book will help you understand how to quickly validate ideas and iterate on solutions. It useful reference for anyone looking to implement Design Thinking in a fast-paced environment.

Sprint: How to Solve Big Problems and Test New...

Hardcover

(Español) Sprint: El método para resolver problemas y testar...

Kindle Edition

Penguin Readers Level 6: Sprint (ELT Graded Reader)

Paperback

50+ Methods | 25+ Templates

What's inside

Syllabus

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Reviews summary

Practical design thinking methods and templates

Activities

Career center

Reading list

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