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Mike Halsey

This course will teach you how to troubleshoot and repair any type of problem with installing and running apps and software on a Windows 11 PC.

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This course will teach you how to troubleshoot and repair any type of problem with installing and running apps and software on a Windows 11 PC.

You’ll need to be ready to efficiently troubleshoot problematic apps. In this course, Windows 11 Troubleshooting: Apps and Software, you’ll learn how to troubleshoot and repair problems with apps and software on a Windows 11 PC. First, you’ll explore how to maintain compatibility with older and legacy line of business software. Next, you’ll discover how to use the Windows Task Manager to troubleshoot problematic apps, and how to install and remove problematic apps. Finally you’ll learn how to use scripting to manage apps on a PC, and how to troubleshoot apps using the Microsoft Sysinternals tools. When you’re finished with this course, you’ll have the skills and knowledge of troubleshooting needed to support users and maintain productivity.

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What's inside

Syllabus

Course Overview
Apps and Software Troubleshooting

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Designed for IT support personnel troubleshooting app issues
Helps users efficiently resolve app troubleshooting problems
Covers various app troubleshooting techniques, including Task Manager and Sysinternals tools
Taught by Mike Halsey, an experienced IT professional
Empowers IT support personnel with essential troubleshooting skills
Includes hands-on exercises and real-world case studies

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Windows 11 Troubleshooting: Apps and Software with these activities:
Understand Windows Task Manager
Expand your knowledge of the Windows Task Manager to troubleshoot apps more effectively.
Show steps
  • Open the Task Manager.
  • Review the different tabs and their functions.
  • Identify how to track and manage app usage.
  • Troubleshoot common app issues using the Task Manager.
Install and Uninstall Problematic Apps
Practice installing and uninstalling apps to gain hands-on experience resolving software issues.
Show steps
  • Identify problematic apps causing issues.
  • Follow correct procedures to uninstall the apps.
  • Verify the apps were successfully uninstalled.
  • Reinstall the apps to resolve issues.
Participate in Troubleshooting Discussions
Engage with peers to share troubleshooting experiences and seek support.
Show steps
  • Join online forums or discussion groups.
  • Post questions or share solutions to troubleshoot app issues.
  • Collaborate with peers to resolve complex troubleshooting challenges.
Two other activities
Expand to see all activities and additional details
Show all five activities
Explore Microsoft Sysinternals Tools
Familiarize yourself with Microsoft Sysinternals Tools to enhance your troubleshooting capabilities.
Show steps
  • Access the Microsoft Sysinternals Tools website.
  • Choose and download relevant tools.
  • Learn how to use the tools for app troubleshooting.
  • Apply the tools to resolve specific app issues.
Develop a Troubleshooting Plan
Create a comprehensive plan to guide systematic troubleshooting.
Show steps
  • Define the scope and objectives of the troubleshooting plan.
  • Identify potential troubleshooting scenarios.
  • Develop step-by-step troubleshooting procedures.
  • Document the troubleshooting plan for future reference.

Career center

Learners who complete Windows 11 Troubleshooting: Apps and Software will develop knowledge and skills that may be useful to these careers:
Computer Support Specialist
Computer Support Specialists provide technical support to computer users. This course may be useful for someone who wants to work as a Computer Support Specialist because it teaches how to troubleshoot and repair problems with apps and software on a Windows 11 PC. This knowledge can help Computer Support Specialists resolve issues that users are experiencing with their computers.
Business Analyst
Business Analysts analyze business processes and identify opportunities for improvement. This course may be useful for someone who wants to work as a Business Analyst because it teaches how to use data to make informed decisions. This knowledge can help Business Analysts identify areas where businesses can improve their operations.
Data Analyst
Data Analysts collect, analyze, and interpret data to identify trends and patterns. This course may be useful for someone who wants to work as a Data Analyst because it teaches how to use data to make informed decisions. This knowledge can help Data Analysts identify insights that can help businesses make better decisions.
Database Administrator
Database Administrators maintain and administer databases. This course may be useful for someone who wants to work as a Database Administrator because it teaches how to use scripting to manage apps on a PC. This knowledge can help Database Administrators automate tasks and manage databases more efficiently.
IT Consultant
IT Consultants provide consulting services to help organizations improve their IT systems and processes. This course may be useful for someone who wants to work as an IT Consultant because it teaches how to identify and solve IT problems. This knowledge can help IT Consultants provide valuable advice to organizations that are looking to improve their IT systems and processes.
Security Analyst
Security Analysts plan and implement security measures to protect computer systems and networks. This course may be useful for someone who wants to work as a Security Analyst because it teaches how to use scripting to manage apps on a PC. This knowledge can help Security Analysts automate tasks and manage security measures more efficiently.
Network Administrator
Network Administrators design, implement, and maintain computer networks. This course may be useful for someone who wants to work as a Network Administrator because it teaches how to troubleshoot apps using the Microsoft Sysinternals tools. This knowledge can help Network Administrators identify and resolve issues with apps that are affecting the network.
Instructional Designer
Instructional Designers design and develop instructional materials. This course may be useful for someone who wants to work as an Instructional Designer because it teaches how to create and deliver effective training materials. This knowledge can help Instructional Designers create training materials that are engaging and effective.
Technical Writer
Technical Writers create and maintain technical documentation. This course may be useful for someone who wants to work as a Technical Writer because it teaches how to document technical information clearly and concisely. This knowledge can help Technical Writers create documentation that is easy for users to understand.
Project Manager
Project Managers plan, organize, and oversee projects. This course may be useful for someone who wants to work as a Project Manager because it teaches how to manage projects effectively. This knowledge can help Project Managers complete projects on time and within budget.
IT Auditor
IT Auditors evaluate the security and effectiveness of computer systems and networks. This course may be useful for someone who wants to work as an IT Auditor because it teaches how to identify and mitigate security risks. This knowledge can help IT Auditors ensure that computer systems and networks are secure and compliant.
Web Developer
Web Developers design, develop, and maintain websites. This course may be useful for someone who wants to work as a Web Developer because it teaches how to troubleshoot and repair problems with apps and software on a Windows 11 PC. This knowledge can help Web Developers ensure that the websites they are working on are functioning properly.
Mobile Application Developer
Mobile Application Developers design, develop, and maintain mobile applications. This course may be useful for someone who wants to work as a Mobile Application Developer because it teaches how to troubleshoot and repair problems with apps and software on a Windows 11 PC. This knowledge can help Mobile Application Developers ensure that the apps they are working on are functioning properly.
Systems Analyst
Systems Analysts study the needs of organizations and design and implement computer systems to meet those needs. This course may be useful for someone who wants to work as a Systems Analyst because it teaches how to maintain compatibility with older and legacy line of business software. This knowledge can help Systems Analysts ensure that the systems they are working on are compatible with the needs of the organization.
Software Engineer
Software Engineers design, develop, test, and maintain computer software. This course may be useful for someone who wants to work as a Software Engineer because it teaches how to troubleshoot and repair problems with apps and software on a Windows 11 PC. This knowledge can help Software Engineers ensure that the software they are working on is functioning properly.

Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Windows 11 Troubleshooting: Apps and Software.
Is the course you are taking. Since it is the exact same content there is no additional fit or value in reading it and it does not provide any additional different value.
While this book is not specific to Windows 11, it provides a foundation for troubleshooting apps and software in Windows operating systems.
Provides detailed information on using the Registry Editor, which can be useful for advanced troubleshooting of apps and software.
While not specific to apps and software, this book provides valuable insights into using PowerShell for troubleshooting in Windows 11.
Provides a systematic approach to troubleshooting, offering valuable insights for resolving issues with apps and software.
While not focused on troubleshooting, this book provides a comprehensive understanding of Windows 11 performance, which can be helpful for diagnosing and resolving issues with apps and software.
While not specific to computers, this book provides a general approach to troubleshooting and repairing complex systems, which can be applied to troubleshooting apps and software.
While not specific to Windows, this book provides valuable insights into troubleshooting web applications, which can be applied to troubleshooting apps in Windows 11.

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